Clerk 42 (I believe his name is Jeremy) at the Maple Grove post office is extremely rude and disrespectful. I've dealt with him twice in the last two months and each time, he was obnoxious and condescending toward me. Each time I came in, I simply wanted my envelope weighed and stamped. He went out of his way to be rude during each of these two transactions. I will not use this location again - I don't need that kind of aggravation just to put something in the mail. You need to do better, Maple Grove Post Office!
I am extremely disappointed in the lack of care and understanding the people at MG usps have. They act pissed when you ask them for assistance or any help as if it’s NOT their job. I know usps people work hard around the holidays and everyone has struggles but if you don’t care to do your job properly you should not be working there. I was nothing but polite and kind to the worker I spoke with and got attitude and passive agressiveness. Extremely sad. Really wish I could stop using this postal service all together. 2/10.
I - and my entire street (Peony LN N) have received 1 mail delivery in 2 weeks - this is absolutley ridiculous !!! What happended to the "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds." Seems like bullshit to me!
How about we just stop complaining about "the working conditions, the pay, the stress and other things that affect us ALL - and DO YOUR JOB !!! If you dont like the ohe you have - get a different one !! some of us are relying on the postal service for delivery of paychecks from clients - not just junk mail.
Watched on camera today as the mail truck drove past our mail boxes. Called the PO. They said our carrier has been out with an injury but should deliver today. When I explained they drove by and did not stop the clerk indicated I could pick up the mail at the PO. Unfortunately, they close in 10minutes. So, this will be day 7 without mail. 50 Billion was given to the Postal Service from Congress in 2022 for the Postal Service Relief Bill. I thought the mandate from Congress was every address every day. This particular tax payer is not receiving the most basic of mail services.
A [relatively] new Postman seems 'challenged.' Leaves light on when leaving, seems disoriented and 'slow.' On 12/19, he failed to deliver mail / failed to pick up outgoing mail @ Arbor Glen Apartments/Maple Grove
(mine was time-sensitive). That's Federal.
Reported to Manager @ 4:53 pm. Could we have our former lady back from retirement (grin)? Thank you. No reply expected.
we are hearing imparied we have not gotten our mails for few days..then very late late finally there are mails in our mailbox then next days no mail we live on 95th ave no and ranchview what is going on ?? any problems oh some mails were mixed like two or three days ...
Word of advice - Don’t trust the MGPO to hold your mail when you ask. Total lack of accountability!!! I filed a complaint with USPS for MGPO not following my online HOLD usps confirmation. Three weeks worth of mail stuffed in my mailbox. They took absolutely no responsibility. Not even an apology. Actually blamed me for not double-checking their process!!! Top-to-bottom lack of accountability. Signed, Lack of Trust
Deplorable. This post office has my mailbox 1/4 mile away at the entrance of Fish Lake Park, and every winter, I get hassled about maintaining in front of my mailbox. But it's a park entrance. I am not allowed to do snow removal there. Nor do I have access to get snow removal equipment down there to remove the snow, without the use of a trailer to haul a snowblower. I am also unable to do snow removal in general, and pay a service to do it for me. They also are not permitted to do snow removal at the park entrance.
My packages are frequently returned because of a "blocked location", but I have a driveway large enough for the big UPS trucks to turn around in and I have a service that keeps it plowed.
My mail carrier has complained about my steps not being shoveled, but I have a service that manages that, and they are always cleared within 24 hours of a snowfall.
My mail carrier has been caught on camera throwing packages. And still they do nothing. Instead, when I called, I got yelled at so loudly that my wife across the kitchen could hear the woman on the phone, and I was told that if I didn't like their service, I could find someone else to deliver my mail.
I used to LOVE the USPS. I have a few friends that work for the USPS and I used to leave a gift for my carrier every year. Not this guy. He's utterly deplorable.
I'm at the point now, that I am contacting my city council to have action taken.
My dear Mail to Maple Grove!!! World War II veteran Konstantin Dschagaryants is writing to you. My address 6345 Troy Ln N, Maple Grove MN, 55311. May 24! a package has arrived for me. It was sent by my friend from Vladimir, Russia. There are 16 of mine in the package books for my relatives. Today is June 8! For half a month now I cannot receive the parcel! Unfortunately, the parcel DOES NOT SPECIFY N of my house - 6345. I offer my deepest apologies!!! And I ask You, dear Post, to speed up the delivery of the parcel! Please accept my Gratitude!!! Sincerely Yours, KONSTANTIN (Kostyan)
I was expecting a package that was supposed be delivered on 4/18. The email says it is delivered but I never received the package. The first person who picked up claimed she is a supervisor and told me flat if it says it is delivered then it is. Our mail box has keys to open. I told her they didn't put in my mail box and I needed that to be investigated. She didn't want to take responsibility so she took down my information to have the supervisor on the 18th to call me. Never received any call so two days later I stopped by at the post officer. A man who looked like a manager, took my tracking number and said the GPS isn't telling me when it is so, I will investigate and call you and took my information. I waited for 3 days and no call. I called yesterday, another lady who claimed she is a supervisor said she had no clue and would have the manager call me and took my information again. She claimed they are so busy. That was yesterday. I didn't hear from her so I called today. A supervisor by the name of Jonathan picked up today and said so no information. He looked up and said the GPS shows a deliver of not your address but somewhere in the middle of the road. He took my information and said he will have to do more digging and call me on Wednesday. Never seen such horrible customer service in my life. Not sure how to go by and I really need my package.
Please, please stop shoving packages in my tiny mailbox! Please tell drivers to BRING TO MY DOOR! We even had a large mailing envelope LABLED "DO NOT BEND" shoved into the box-- and of course it was BENT! This happens all the time in the Weaver Lake neighborhood. Please fix!
On the street of Niagara lane north Maple Grove Minnesota 55369,our mail has not to our home they have been mix up our mail,I have gotten other people bill,I have been waiting for some mail and most of my mail went to my neighbor. Please check on it.
The post man for Arbor Lakes did not pick up the outgoing mail. It has been in the outbox Since I believe Friday. Our customers expect the mail to go when we say it will go not at the discretion of the postman feeling like picking it up or not. We got incoming mail, but for some reason he decided not to take the outgoing. Not first time.
5621 Quebec Ave N
Local mail carrier for this address
I would like to press chargesfor tampering with us mail.
11/29 He totally skipped our building ONCE AGAIN
Rental office said usps (us Mail) stopped by rental office and dropped off pkgs. I had pkg out for delivery. They checked. Mine not there! I was home ALL day, and note on mailbox as well as neighbor had note for outgoing mail. He dropped a few pkgs at office and TOTAL skipped delivery of mail to this addres.
MY PKG not in office. Delivery confirmation showed 3:00 pm
Got ANOTHER delivery confirmation for my pkg right before 5:00 pm. Ran over to rental office. Caught the 2 ladies before they left.
Also this month of November He/She has put mail in wrong boxes. I was MISSING 2 checks. One never showed up. The other was put under my door by a neighbor 10 days later.
THIS IS TAMPERING WITH US MAIL NOT ACCEPTABLE
Again address is 5621 QUEBEC AVE in NEW HOPE
We are not gheto trash! Delivery our mail or go dig ditches!
My P.O. Box costs 160 a year. When I come and other customers as well I feel that it is unfair that we have to park in the employee parking lot because your employees have the customer lot filled. Especially the spots near the entrance.
I received tracking notification that package was left in parcel locker Fri 6/2. There wasn't a key in my mailbox to open larger parcel locker, so I went to post office Sat morning...was told the key would be in my box that afternoon. Checked my mail Saturday afternoon, and the key was there, however the parcel locker was empty. Called post office, spoke to Supervisor, who said "carrier told her she delivered package, and left key in my mailbox", and that the carrier "wouldn't lie to me". Basically didn't want to take any time to reference my tracking number or anything, or give a crap my package is missing. Supervisor told me to call the police and file a police report. Absolute zero courtesy, rude for no reason, and no customer service skills whatsoever. I'll be paying extra for expedited shipping via UPS/FedEx going forward, as obviously getting it via the Maple Grove post office can't be guaranteed. I've lived here 1 week, and already the most ridiculous mail experience I've ever had living several cities/states.
Today 5/15/17 I left 2- packages in mail box & the person delivering the mail just push my 2 packages aside to stuff in the incoming mail. This is the 3ed time they did this. A mail box these days must be just for incoming mail.? My outgoing mail is important & must be posted in one day or I here about it. . I need what's in the box to be posted that day. I hope this time it was a SUB. Another trip to the post office.
Tired of this crap. "They were just 2 small package" Now I will spend $2 more in gas as if the rates weren't high enough!
A key was left in my mailbox to open a larger box with a package I received three days ago. The key does not work, the lock is stuck. It needs replacement. For the past three days I've been calling, reporting this to the PO in Maple Grove, MN and trying to open the parcel box. This is the third time I've received parcel and cannot access it due to the same situation. No wonder people are discontinuing use of the USPS service. No one responds to your requests for service. I need what's in the box to be delivered.
A key was left in my mailbox to open a larger box with my mail.
The key does not fit. I have done this before, so I know how. I sprayed silicone into the lock, thinking it might be frozen and still does not for. I tried to call the maple grove, mn post office but there is no answer. I need what's in the box.
Possibly the worst customer service I have ever experienced anywhere. The person in the lobby doesn't seem to care how long you stand there, while he talks to his friends in the back. Please try to get more people out front to help people.
I am a 10 year resident of Maple Grove. The mail delivery IS NOT DAILY. I expect mail everyday. My box was empty on 10/23/14. What happened to mail delivery at 8652 Terraceview Lane North, Maple Grove, MN?
I had the worst service I have ever had at the Maple Grove Post Office today. I was waiting for a phone call back and once I finally connected with them the manager of this location, named Char was yelling at me on the phone and when I told her if she didn't lower her voice, she hung up the phone on me. I called back and she continued to treat me with such disrespect, I was finally able to get her supervisor's name and will be calling back tomorrow.