I made an appointment for a passport and rearranged my schedule to be there 15 minutes early as instructed on the appointment website. When my appointment time came there was still no one in the passport office. I asked the only postal clerk on duty, who was taking care of the customers in the long line, where the US passport rep was. His response “oh, she just left, for lunch, have a seat and wait.” Why are we paying taxes to pay for expensive computer scheduling systems if the US passport reps are ignoring it and doing whatever schedule is most convenient for them? Very very unprofessional by the US passport rep. Kudos to the one clerk who still manages to help everyone on the long line with courtesy, and for responding to my question truthfully. An India man called me later and left a message stating “ If you come back to the Post Office now we can help you with your passport. “ one trip to this post office was enough, not making two trips to be ignored again, this time possibly by a foreigner. I went to Virginia, no appt needed, no wait, 15 minutes and my passport was completed. Get your act together Maryland!
I hope you learn to spell and use better grammar in your complaint letter to the USPS, Tisha Jones Sutton! Seriously, go back and proof read what you wrote in your review!
• Replied to TISHA JONES SUTTON
Awful customer service really makes you rethink using the postal service for anything.
I returned two items to two different companies on Dec 7th, by dropping them off at this post office with the postage already paid by the companies. As of Jan 13th neither package has been received and the tracking numbers have not been scanned by the post office. When I called up there the lady who answered the phone said if I didn't get a scanned slip saying they received the packages that it was my fault.
However, with Dec 7th being right at the holiday shipping deadline there was a lady in the lobby taking all packages that were prepaid when you came in the door. She didn't give any of us a scan slip.
Of course when I said this to the lady who answered the phone she still said this was my fault. So now I have not credit for my returned items because this post office won't even look to see if they have some package left over from the holidays that were not shipped.
I'm out of money and this post office is USELESS!!!
The Rockville city Post Office is barely functional. There is always a very long line of customers, and plenty of unnecessary drama in processing them. The staff have language, technology and mental health challenges. Though I guess it's generous of the P.O. to employ such people, it makes no sense to attempt to service the public without competent help. One star is generous here for a 45 minute wait to send a first class envelope to Canada!