This post office misdelivered a package labeled to my address on April 16. On April 18, I contacted the Marlborough Post Office about this, and was informed to "wait and see if the package is returned."
On April 20 I visited the Marlborough Post Office and received a GPS printout showing the location where the package was scanned as delivered - which was not my residence but another address. After further unsuccessful attempts to resolve this issue with Marlborough I opened a case with USPS Customer Service and today received a response which reads in part:
"The package in question was scanned delivered on 4-16-20 @1251. Our scanners are equipped with GPS locators, an the gps confirms delivery location. Regrettably, 40 Days have passed so the carrier is unable to remember the delivery.:
The GPS locator does NOT in fact confirm delivery location as suggested. It shows the package being scanned at a property in the neighborhood clearly NOT my location. No delivery person ever set foot on my property on the date in question. As for the 40 days having now passed, this is true. But I commenced verbal dialogue with the local post office on the first day after the "delivery." Two days later, I visited the Marlborough post office and received a (dated) printout of the GPS map from the local post office that verifies I was there on that date. I was told on both occasions to "wait and see if someone returns it."
The response to date seems neither acceptable nor professional. The package contained a unique item that cannot be replaced. Would it be too much to ask that the Marlborough post office PLEASE either a) contact the residence shown as where the delivery was made, in the event they still have the package, or b) offer the fair value of the item they lost plus the cost I paid to have it shipped to me which is minimal, total $50.
Reluctantly, I am prepared to pursue this matter to whatever level necessary until it is resolved. Lying about the proper delivery of a package when the post office's own documents show otherwise is not a good policy. The letter I received was sent by "Michael Favreau, Carrier (City), 20 Florence street , Marlborough Ma."
I am new to the town and just tried to go to this post office.... I noticed it's on a one way street- I had read there was "parking on site" but saw no parking lot. Are the 3-4 spots on the right across from it the only parking spaces?
they send a form to participate in a survey.. but it doesn't let you sign in.. It seems to me if they cant run a survey, that would be why we do not get our mail in a timely manner, or even the correct mail to our facility.
A very nice person just delivered to our retail store a box marked
Fragile flowers. This box has been sitting under an emploies desk for this past week. The nice person who dlivered it to me asked this emploie why it has not been delivered. Reply was just leave it there.
Well it did get delivered because the person who delivered it felt bad and wanted to do the right thing. I do not want this person to get into any trouble. I do however want the femail emploie that felt this should not be delivered to us to be reprimanded. The package contained flowers, a birthday gift. I have photos of what was left of the flowers, along with a note, I love you Auntie.