Hebron Post Office

NOTICE: The Postal Service is an essential government service, and will remain open wherever possible.

1684 Petersburg Rd, Hebron, KY 41048

Contact Numbers

Phone: 859-689-5396
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Last Collection Times

Monday 4:15pm
Tuesday 4:15pm
Wednesday 4:15pm
Thursday 4:15pm
Friday 4:15pm
Saturday 12:30pm
Sunday Closed

Bulk Mail Acceptance Hours

Monday 8:30am - 3:30pm
Tuesday 8:30am - 3:30pm
Wednesday 8:30am - 3:30pm
Thursday 8:30am - 3:30pm
Friday 8:30am - 3:30pm
Saturday Closed
Sunday Closed

*This facility does not process US Passports applications or renewals. Check nearby locations below.

  • Bulk Mail Acceptance
  • Bulk Mail Account Balance
  • Bulk Mail New Permit
  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Lobby has Copier
  • Lot Parking

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Hebron Carrier Annex
72 Clay Dr
1.1 miles away

Cincinnati Airport Retail
76 Clay Dr
1.1 miles away

Sayler Park
6605 Gracely Dr Front
1.8 miles away

Burlington
2600 Burlington Pike
1.9 miles away

Reviews

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I've had a package stuck in Hebron, KY, and now I've got another one there. Not feeling optimistic about receiving either one.
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Me too!! What is going on there
• Replied to Just_jesst

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I’ve had a package at this post office since December 5th I’d really like to have my package!
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My mom's blood thinner medication was delivered to Hebron Ky warehouse on 12/16. Still not even scanned in. She is out of medication! When will this be delivered?? Tracking number does not help me since this is not scanned in. DHL assured me that it was delivered to Hebron Ky location.
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My packaged was unloaded in Hebron, KY on Dec 12 and in possession in Louisville on Dec 15, then back in Hebron, KY on the 18 and back in transit from Hebron on Dec 19. Any clue where or when my package will arrive. Or even if it is going to arrive.
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My package has been sitting in Hebron for over 2 weeks now. If your package is routed to go through Hebron KY or Cincinnati OH, you might as well forget about it. Both locations have had major delays every single time one of my packages has passed through them.
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Every single time I order Fabletics, it gets stuck in Hebron KY for literal weeks. I do not understand why this shipping center is CONSTANTLY overworked or whatever the heck is going on. It’s ridiculous and unacceptable. Stop taking shipments if you can’t keep up.
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My package has been stuck here for almost a month now!!! Its ridiculous
• Replied to Lexigr1215

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(859) 371-4813 this is the number I called and got someone to answer first try. I also had the same issues as everyone else.
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Any luck?
• Replied to destanee

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Not getting any answer at this number. When you called were they able to help you and get your package back on trac ?
• Replied to destanee

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They told me the package was shipped through a third party carrier and while it is in Hebron KY, it is not at USPS. The reason it is showing a USPS tracking number is because it is in transit to my local USPS store where it will then be shipped out to me. This third party carrier is who my tracking is being updated from and that's why it says "USPS Awaiting Item", because the third party carrier is bringing it to my local USPS. It is in Hebron KY but a third party carrier is shipping the package. They aren't awaiting the item in KY, your local USPS is awaiting the item because this third party is supposedly delivering to local USPS
• Replied to destanee

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So did you ultimately receive your package or is it still in transit ? Did you receive anymore updated tracking information after the “ usps awaiting item “ ? And thank you for your help.. You have givin me more info then I can get anywhere else.. Should I hold out hope that my package will arrive at some point ? I have a bad feeling something terrible has befallen upon my package .. How can I find out the status of my package now ? In real time...
• Replied to destanee

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My package was shipped out with Pitney Bowes logistics on the 17th on November and it still says USPS awaiting item. I was able to get in touch with the logistics customer service reps at Pitney Bowes and they told me they are waiting to get a full truck load that it would ship soon as they had it. I'm not sure in your case if you have a third party carrier or not but if so, I would try to get in touch with the logistics side of that company. Even try calling the store and asking for an update on who it was shipped through because it has yet to reach a USPS facility. USPS wont have any updates or information for you if it is through a third party carrier until it reaches the post office in your town to go out for delivery. The Hebron KY post office will not touch the item if its just passing through on a logistics truck, it is apparently a docking/scan station for other carriers as well. When it leaves this facility on truck it will say "Departed Shipping Partner Facility, USPS Awaiting Item, Hebron KY". I hope this helps!
• Replied to destanee

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I had a package there for 10 days now. Wth?????
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I also have a package awaiting to arrive @ Hebron Ky post office.. It has been in this facility for over a week now without any scan or movement of any sort.. I understand delays with Covid and even Black Friday but this no updates at all is a bit ridiculous and frustrating on top of that.. My package was moving along great until this stop in Hebron..SMH.. It’s a gift and I’m starting to wonder if it will reach me by Christmas.. Traveled from California to Kentucky in 2 days.. Been there since.. I only live in Ohio at this point I could almost just drive there and pick it up..
• Replied to Ryan boyd

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My package has still not moved since november 20th
• Replied to Ryan boyd

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I ordered a package ON THE 17TH OF NOVEMBER IT IS NOW THE 30TH AND IT HASNT MOVED. THIS PACKAGE IS IMPORTANT AND NEEDED AND NOBODY PICKS UP THE PHONE
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Same situation as everyone else. My package has been stuck there for over a week when its expected delivery was three days ago. Keep calling the phone, someone picks it up and sets it down. Super frustrating. Going to see if I can file a complaint.
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Im still waiting for a product that has been there for 10 days now.
• Replied to anc

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I too am trying to find a box that somehow has been stuck here for nearly a month on it's way from Arizona to Maryland. Both the Maryland post office and I have been calling with no answer. Well, it sounded like someone eventually picked it up then hung up.
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I too seem to have a package that has been lost in the abyss that is the Hebron, Kentucky post office. I have had a package there for over a week now with absolutely no updates. Like others, my package was moving along and on time until it reached this point and now - nothing. I was content to wait for a couple of more days until I read the other comments on this site. I opted for a replacement order instead. I normally never leave comments, but felt I needed to add my experience to this growing list.
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Package shows delivered the Hebron location on Nov 8, 2020 and as yet to leave your facility. I have been calling your postal office non-stop and the phone only rings and then someone picks it up and lays it down. I am a Gov employee myself and I will be filing a complaint and reaching out to see what actions can be taken.
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Did you recieve your package yet?
• Replied to Jennifer P

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The worst place to have your package ..My package stockin there over 2 weeks no tracking no message no pick up ... Just a a shame
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Did you receive your package yet?
• Replied to Edi

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Apparently, I'm not the only one who cannot get a package delivered through Hebron. They don't even answer their phone. My "proof of delivery"receipt was signed by a postal worker at their Hebron Carrier Annex! Now they cannot find it.....
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Did you ever receive your package?
• Replied to JimH

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My package was never delivered. USPS claims it was but can offer no proof. Despite multiple service requests with USPS and an insurance claim they still will not accept that they lost it. Do NOT use the USPS for anything of value.
• Replied to JimH

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Something needs to be done about packages not being shipped out. I ordered something on August. Everything was going smoothly until it has reached this office. This is ridiculous!
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Something needs to be done there are enough complaints here which are not addressed who exactly do we need to contact? Please do not send through Hebron Ky anymore
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What is the deal with package deliveries? I had something shipped from Columbus on 8/28 and was in Hebron the next day, and it still hasn't been delivered! My mother however is getting packages everyday from all over to the same address. I also have a meds package thats been sitting at hebron for 8 days now. Both packages left the cincy distribution center the same time, so where is the truck??? Don't you do the trucks in order? This is beyond frustrating! Both packages I need prior to next Sunday before going out of town, but no one can give me an answer when to expect it! Whats the point in paying for 3 day shipping and its over a week late???
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I have medicine sitting in your facility since August 19th. When can I expect to receive this medication?
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I had mail delivered to my house by mistake. It has been in my mail box for three days. Why when the mail is delivered isn't this picked up and delivered to the correct address?
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I had a package ship out in July. It was set to get to me August 8th. It was moving along fast and was fine up until July 6th when it reached this facility l. It hasn’t moved since! That’s crazy. I get that covid 19 is affecting things but this is beyond ridiculous. It seems a lot of people are having the same problem as me too.
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I ordered a package on July 19, and it arrived to Hebron post office on July 28. Since then it hasn't moved from there, it should've been arrived on August 1, and nothing, what is happening there?? Where is my package??
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Hice un pedido q venía de China, donde desde la compra hasta el envío fue super rápido pero veo q llegó a éste correo de Hebron, KY y no hay movimiento...q está pasando en éstas instalaciones???....se supone q ese paquete llegue a Puerto Rico pero viajo entre las ciudades de Estados Unidos y se quedó en éstas instalaciones...donde puedo querellarme contra éste correo o contra USPS??? Por q el retraso???? ----------------------------------------------- I placed an order that came from China, where from the purchase to the shipment it was super fast but I see that this mail arrived to Hebron, KY and there is no movement ... what is happening in these facilities ??? .... Suppose that this package arrives to Puerto Rico but it traveled between the cities of the United States and stayed in these facilities ... where can I complain against this mail or against USPS ??? Why the delay ????
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A package was purchased on 24 of June and till now on the 6th of july the package was registered and has been stuck or hopefully not lost in hebron KY...the package took a smooth ride from china to hebron with a moving and noticing track # because i followed it to hebron KY and it hasnt been moved from there since july 6...1rst of august and yet ..NOTHING...its frustrating and I lost hope of receiving after hard sweating work paying it...and this items destiny to Puerto Rico is lost ...proove me wrong hebron KY,...proove it to me...thank you, U.S. Federal Postage crew.😒🤨😔😡
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Yeah this is the worts service ever, I have been waiting for my package since Jun 16 and today is Jul 30. If my package doesn't get's to me in another 2 weeks I'm going to take legal action because this seems to be a pretty normal thing you guys do. I understand the current situation but my other packages have arrived and urs haven't. Have a nice day~ ❤️
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My package has been at this post office since June 20th and now it’s July 30th??? When will it shop to me?? I’m all the way in GA
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I was wondering WHY everyTime my packages get to this post office it takes DAYS and DAYS to ship????? It's like it just sits there.. I've seen a few complain about this same thing on FB.. Ships so fast from California to KY but when it gets to this post office BAM it stops for Days.. really annoying. My package was to be delivered Today BUT it's been at this post office since the 10th..
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Three weeks in row packages arrive at Hebron and then go missing, guess stealing mail and packages are the perks for working at this Post Office. Every time I see that they have a package I go ahead and process a refund.
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My package was picked up by USPS in Hebron KY on may 20 th. No further details are available Where is my package?
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They had a package of mine for three weeks now and I am losing money due to this issue. I am guessing this USPS office is closed Now Where is my package?
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This office has had my package for going on 2 weeks. I have called 50 times and no one will answer!!! Are tax dollars hard at work.!!
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Picked Up by Shipping Partner, USPS Awaiting Item. Shipping Partner: PITNEY BOWES. It has been a month now and no update. It is just sitting somewhere collecting dust.
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This is my same issue. Have you gotten it resolved yet.
• Replied to Tim R

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i have been waiting for 2 weeks now
• Replied to Tim R

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No. Now it went from KY shipping partner to NJ shipping partner. I guess to sit there for another month!?
• Replied to Tim R

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I'm having the same problem . Tracking shows that its been here since June 5th 2020 & today is June 26th. That ridiculous!
• Replied to Tim R

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Had a package (4" x 6" x 7" heavy) crammed into the tiny end of street cubby mailbox along with a lot of mail; card damaged as was other envelopes; you'd think they could put it in the larger box to the side instead of damaging your other mail. BTW, they don't answer the phone at all and the 800 # is additionally worthless.
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Worst post office ever! Staff is totally disrespectful! Dropped off our wedding invitations the other day and they returned 15 of them to the return address for not having a stamp when the stamp was on the other side. Also they ran them through the machine and damage most of them when they told us they would hand process them so they wouldn't get damaged.
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The worst at forwarding mail! Have put in 3 different address changes have yet to receive any mail My old neighbor has to forward to me. Seriously! It was a W2 Get your stuff together!
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