Postal Locations

I am trying to figure out why my packages are continuously not being picked up. Some were scheduled on a Sunday with Monday being a holiday and they were still not picked up until Wednesday, after I called the office and complained. This same week I have packages to go out Saturday and here they are still waiting to be picked up. What exactly is the issue and what happened to the male postal worker that was on my route when I moved here. I had no issues with him. Now I have nothing but issues. My own mail is soaking wet every time it rains or snows because the door on my box is simply left open. What is the problem? If the person delivering the mail does not like their job it is simple, find another one.

My complaint is for my Mother, She continuously is not getting her mail, from her phone bill to her cable bill and several others. This is causing great issues. She is 88 yrs old and has not gone paperless. These bills aren't showing up. She gets other peoples mail. She puts it back in the box and it's not picked up. She has talked to the carrier and is getting no where.