Why are all the corporations, like at&t, Chase, etc, having customers send their bill payments to a po box in Carol Springs, Ill? Very very odd. Only 39 thousand people live there.. hmmm. At&t switched from Atlanta, GA to this?? Hmmmm......
I received a bill today that made me wonder so I checked the phone # and it is fraud - they include a Illinois Laboratory Medicine Associates with PO Box 5966 on your post office - I wonder if that is where the thieves collect the checks that get mail out to that location. I was trying to contact the post office but as everyone else here says - the phone never gets picked up.
Why does it take you so long to delivery mail to a PO Box? Letter was mailed on 07/09/21 to PO box, Carolstream, IL. It is a payment that was due today, 07/21/21. How hard is it to put the mail in a PO box? Also nobody answers your phone. One payment took 6 weeks for you to deliver to a PO box in Carolstream, IL. Rediculous!
My daughter mailed my Mother's Day card there on May 5th, and now today is May 25th, and I still have not received it! Can you check on this please? thank you
Dawne Rich 2549 Edgewater Dr Elgin, Ill 60124
well after reading all of these comments i guess our forwarded mail is just never going to come. The phone # they list is obviously just for looks as no one answers and looks like they dont respond to emails either.
I am looking for a package that was shipped weeks ago. The tracking says that it is "in transit". This has been for almost two weeks now. This is not a Christmas present, but a US Passport being shipped from Washington DC with a visa for international travel so I can get to my son who is overseas and is very sick. Please help me! I do not know who to call or report to anymore. Please contact me at my email so I can give you the tracking number. I need to get overseas and be with my son and this passport is the only way I can leave the country.
I have been waiting for a package that arrived at Carol Stream on 12/16/20 at 2:34pm and it has been stuck at that location for the past 12 days. What is going on? I have called daily for the past 3 days and no one picks up and there is no voicemail to leave a message. Please let me know why my package has not left your facility.
The tracking number is: 4205498192612927005623000002737892.
Carol Stream is less than an hour from my house. My packages have been stuck at your facility since 12/9. I understand that Covid has presented difficulties, but the lack of communication on this is a bit surprising. I now will not have gifts for my family on Christmas, and because there was no communication on this I haven't had time to go out and buy something else. Is there any way I can just drive to your facility and pick up my package? Can anyone explain what is going on here? Has anyone been able to get through via phone?
I was most pleasantly surprise upon receipt of a lost check sent in the mail of recent date. A note of apology for the delayed mailing was included in the envelope with the check. I was just getting ready to stop the check at the cost of $35 to my bank. Thank you for your honesty and quick response. I have renewed faith in the postal service people again.
Merry Christmas to all.
Can I come and pick up a package that is sitting in your distribution center? It's been there since 12/14 and is a time-sensitive package - aren't they all at this time of year? The tracking umber is
4206 0540 9261 2927 0052 3300 0000 899845. Please respond at email@example.com or text 630.229.3200.
I am experiencing the same issue with my package stuck in Carol Stream for over a week. Has anyone had their issues resolved or received their packages? I have tried to email from the information that was given online however that was kicked back. This is unacceptable.
I am waiting for a package that said it was delivered 7:00 am on Dec. 15th but then it was "scanned" the same day at 5:00 pm. Now it says it's delivered but it is not moved since being "delivered" at Carol Stream. What is going on??? I tried to email Carrie Koutsogiannkis who is listed as the postmaster but the email bounced back.
I have a package that has been sitting in your facility since 11/30/2020. Could you please look into this and find the delay. This is the tracking message
CAROL STREAM, IL 60188, Arrived Shipping Partner Facility, USPS Awaiting Item -> Your item arrived at a shipping partner facility at 10:16 am on November 30, 2020 in CAROL STREAM, IL 60188. This does not indicate receipt by the USPS or the actual mailing date. 2020-11-30 10:16
Shipping # 4206265692612927005303010022536978
Thank you for your assistance
My package says it completed unloading at this location on November 27th. Ever since then it has been just sitting there. Today is the 16th of December! 19 days and still hasn’t moved?! How ridiculous! There is nothing I can do or my normal post office. I was told by the company I ordered from to wait until today to contact them again. I know things are backed up due to covid but 19 days?! Trust me, I get it, I work in healthcare but this is absolutely ridiculous!
Is this USPS a joke? What the hell is going on? I had ordered a package during thanksgiving and was 100% okay on waiting for my package since I know that times are hard. I wasn't upset that my package had been delayed a week and wanted to be considerate for the employees that are still working during covid. But here's the thing. While waiting for this package to leave Carol Stream, 3 of my items (one from the SAME order, just ran through a diff. location) has already gotten here. This one package that happened to go through Carol Stream has been sitting in the same damn spot for over a week now. The problem doesn't lie with USPS, but this damn town of Illinois. I have ordered packages from outside the country and am perfectly fine waiting the near 3 weeks estimated delivery. There should be no reason, that a package is at a location that is only 3 states away, to take this long to arrive. I assumed that this was a 'holiday' thing, where y'all get backed up as many people are sending out gifts, but from the other reviews, you people have been causing problems since the beginning of 2020, even to YEARS back. I hate to be a 'karen' about these minor problems, but this has been happening for years. There is no reason for this issue to not be addressed and fixed within this time span. When people wanted to help and save the USPS, clearly, they did not mean this location. What a let down.
Did you ever get this resolved? I’m waiting for a gift for my daughter. The tracking says it’s in Carol Stream Il. I’ve tried calling but no answer.
• Replied to Wendy J
I do not understand what is going on at the Carol Stream sort facility for the USPS. I realize the quick answer is always to blame Covid. However that is irrelevant. I am a regular online shopper for 12+ years and for some reason in the past 45 days there have been several of my orders from various companies SITTING in Carol Stream, IL only to then be SHIPPED back out of state for numerous days (per the tracking info). Get it together over there, work smarter not harder.
Every time my package is sent through your facility it sits or gets lost. Please get your stuff together. I would like my stuff in a timely manner. My package has been sitting there since November 11th, 9 days already.
Comments not read by postal employees! that's the problem They need to read them to know how bad they suck. Get ride of every one of them from the top down and start new. Review the situation in 30 days if no improvement repeat step one. If they know in 30 days they will be fired maybe the situation will improve.
Trash ass service! My package was shipped on time and then arrived at your location august 17th and has been sitting there getting dusty. And for what??? What’s the problem?who’s the problem? How can I help? Whew chile anyway....
my leter from social security is mising on this Post Office all documents Green Card now is 5 month and nothing i send claim no answer to
dont send any leter by Post Office 7019 29700001 9552 1824 trucking number two mont ago show my number now i delete from his computers looks sombody steel documents from this place
On 9/15 I changed my address online because my P O in Carol Stream's entrance was under repair. I was charged $24.99 !! Please tell me what for. I am only moving across the hall in my apartment building.
My certified mail was routed through this office arrived 8:08 August 17th. It sat there for days and days. First they said it 'departed Carol Stream distribution center" August 22 (5 days later) Then on August 24 they send me notice it somehow miraculously departed from there again on August 24 5:07 (7 days later). Now end of August 25 (8 days later) it is in a mysterious 'in transit' limbo..... round and round. So no to those who posted poor service months earlier, things do not look getting better.
Received a letter from the Carol Stream Post Office that my letter was damaged during processing. My problem was that I was supposed to receive the damage letter in a plastic bag. All I got was the return address label. My other problem is the letter contained a personal check. Now I have no idea where the check is or if someone has the check and my checking account number. I tried calling the Carol Stream Post office and there was no answer and then a busy signal. The Post Office is so screwed up and now we are supposed to rely on the Post Office for getting mail in ballots for our Presidential election. Good luck with that. And the Democrats want to fix the Post Office in two months. Fat chance that's happening. A real unhappy customer. I give this service a -10 rating.
rating of 0 out of 10. Called and called during office hours and no one answers the phone...tracking number shows carol stream has my package and it is delayed??? was to be delivered to me on 7/30/20. It is now 8/4/20 and package is with carol stream, IL USPS.
Out of just over 1,000 May 2020 diplomas ordered for our graduates, only three have not received theirs. ALL have Glendale Heights addresses, and we understand that Carol Stream coordinates their service and carriers. We dutifully provided our graduates their tracking numbers, and a few have invested hours of time that resulted in unclear answers, and no diploma. Lewis feels horrible, and will reorder, but we are not confident using USPS for delivery to Glendale Heights via Carol Stream. These are difficult times for us all, we just want you to know that this compromised service has taken away joy from our recent graduates who worked very hard for their degree.
6 packages, shipped at separate dates, from different locations, all on time, but now all sucked into the Carol Stream Distribution hole of oblivion. No updates for days now, expected delivery dates missed, but somehow now I’ve had an additional package added to the list there that doesn’t correspond to any known tracking number that the shipper is aware of. This leads me to believe that out of boredom, the packages pass the time engaging in adult type reproductive activities during their imprisonment.
This has to be the worst Post Office in America ... My package has sat at this post office since June 6th and today is Jun 21 ... Just what In the world do the supervisors do? Not supervise? I hate the union because of these issues. These workers don't do a damn thing for the public because they are union. I say shut the US postal service down because they lack the funds and want to raise the postal rates and bring in reliable people that are non-union and see the pride in work being done after the fact.
I have a package that shows waiting to be accepted at this facility since March 30th. I filed an inquiry with usps after it sat for two weeks. This request was closed without notifying me of reason. I have no idea if they even did anything. I have given up on ever seeing this item. Unfortunatrly another package that i have been waiting for for 3 month is now at this facility. I feel like this facility is a black hole. I too do not understand how this can continue. Totally unacceptable.
I see I am not the only one who is trying to contact you to get answers on why a package has not shipped. My package has been sitting in your facility since May 12th. This is why I have had zero faith in USPS. Unfortunately, I could not choose my who to have this delivered through. If I did, it would have been UPS. I can rely on them. I understand if things are backed up with the virus. However, that doesn't mean packages should be sitting this long. You have no idea what people are waiting on! These things could be essential to their health. You can't just let packages sit. And you cannot claim you don't have it when I can see that you do. You need to answer the phone and you need to give people answers. Have better customer service. This is unacceptable.
I’ve been waiting on package, and says it has been at your facility for over a MONTH now. It’s just a tiny wooden comb, I understand the pandemic we are going through but taking a month long is unacceptable. I really hope someone can get ahold of me and update me on my package please! My tracking# 92001902551566000105713015
My package has been at this facility since may 9th. I have faith in the usps system, but I see they must be going through a rough time. As I'm not the only one with a delayed package. Hope everyone is staying safe!
While I respect the hard work being put in during these times but my package has been delayed for weeks now because they are taking to long. The delay is excessive I'm very unhappy with it because it has effected my e-learning experience. I do thank you for the work being put in tho I know it must be hard but regardless a package should not be on delay for weeks its ridiculous.
I have sent two priority letters from Norway to my daughter in Glendale Heights. One on the 15th of April and another on the 20th of April. Today, the 21st of May nothing has arrived yet. Is this normal for this Corona virus time?
I have tracked my package and it has been at your facility since May 9th! I can't get through to anyone on the phone! Please email me asap so I know when I will get my package. My tracking number is 92612927005334000003825467
My laptop pillow holders have been there since April 8th. File a complaint with the Postmaster General here;
I am very frustrated...no one will answer my calls. I have tried to call several times only to get a ringing phone and finally a busy signal. My package is one week late. The tracking information says my package was accepted at the Carol Stream post office on April 28, 2020 at 3:32 pm. It was supposed to be delivered by Friday, May 1st 9:00pm. I would like to speak to someone about when I can expect my package.
I am very concerned after reading other reviews. No one is getting their packages and the postal workers claim they never received all of these packages?! Is anyone answering or responding to these complaints? I just placed 3 more orders for things and I'm concerned I will not get them. Do I contact the police next?
• Replied to Kim Lally
I just went to the Carol Stream Post Office to pick up my package because the tracking said it was accepted at the Carol stream post office on April 28. She screamed at me saying it was not at the post office. If it was my transit would say arrival. I’m not sure what to do.
• Replied to Kim Lally
Everyone need to go on BBB and file a complaint those packages made it to that post office my alert stop once my package which were masks made it on 4-15-20 and then nothing and then when I called on 4-29-20 to see why my package had not moved and the person said oh it is not here my tracking number 92001902551566000105312348.
Yes me as well 4-15-20 and they told me the same thing that the package is not there yes it was there but I believe some stole them it was 4 masks
• Replied to Willie M Walker
Package from Walmart sent out 4/2/20 arriving in Carol Stream on 4/9/20 and never moved forward from that point. When I checked the status it was marked "Delayed". Since this product was face mask, I believe it was stolen. I have filed a dispute with Walmart for no receipt of package.
I reside at a Carol Stream retirement community - independent living, NOT assisted living, memory care, or nursing home. We are currently not receiving complete mail service from USPS - mail is not delivered to our mail box. I would appreciate a response from the Postmaster -appreciate within 48 hours - stating the rational for this curtailment of servives and who within the Federal system that has provided approval for this alteration. Thank you for your assistance.
Package of face masks, on amazon says that it went through here on the 10th and left here on the 16th, but USPS says that is not the case and never came to facility??? I put in ticket with Amazon for the seller.
I have a package that has been sitting there sine April 10, 2020. I can't get through on the phones. Should I just come get my package because it's the 22nd and no further movement has been updated on the package.
Who is responsible for managing this USPS distribution center? I, and it appears along with many, have packages that are held up at this location for days into weeks. I support an essential business and have deliveries that have not been made; I am to follow governmental guidelines for an essential business and this Carol Stream location is in need of serious managing. This location may be classified as an essential business; but it does not serve or provide the necessary services for other essential businesses. Who, if anyone is managing this location.
I too have a package of face masks I need. They have been at your facility since April 11 if not sooner. What is going on, is the Trump Gang holding these. I need them for my use and for members of my family as well.
I purchased my item on April 13th. It says that my shipping label was made the next day at your office. It’s April 21st and still nothing. No updates since. That order is really important to me and I would love to have it soon please!
Tracking Number: 9449011899562908742418
Why are you sitting on my package that I really need? Those are masks I'm waiting for and its showing sitting at your location since 4/5/20. This was ship from Walmart. Are the postal employees stealing the masks for themselves? Something is terrible wrong at this postal site. It is unacceptable.
Why are you sitting on my package that I really need? Those are masks I'm waiting for and its showing sitting at your location since 4/11/20. This was ship from Walmart. Here is the tracking number 92001902551566000104755504. It don't take that long to ship to Glenwood IL
Two things that have been shipped to me are listed as being at your site in Carol Stream, ILL one since 4/9/2020 & one since 4/10/2020. They would be small packages from Walmart. It doesn't seem like it should take 10 days or more to get from there to Noblesville Indiana
I'm just curious if this post office is on shutdown for some reason. I came to the website because my package has been sitting at your facility for a very long time. Thats really not normal. Usually it takes a day or 2 at the most for a package to leave a location. Then I see everybody else is commenting the same issue. Ugh update us all please
I have 2 packages that have been up in your office since 4/8&4/10 the tracking numbers are 9200190255156601820152& 9200190255156601725112.I've called only to be told i would receive a call back in 1hr and after 7 calls I've yet to receive a call back.Im in ohio right down the road so could i please get my packages sent to USPS so i can have them.I understand we are all taking a risk working but it's our choice to do it and do it right and not screw people over just because ur in the position to!!
I’ve been waiting for my package to be sent out from your facility to my post office in Colorado. My last update was on March 31st. I’d really like to know why it’s just sitting there in your post office?
i have a package there as well. been there since april 14th. is this post office shut down and if so, why isnt someone doing something about it?
• Replied to Carol McNally
The mailboxes outside at the Carol Stream post office in the drive-up are full. Please have somebody go empty those so It is not stuffed full and people are not pulling checks out. I’ve already had fraud on our checks from the Orland post office box.
Hi. My package has been tracked as being at your facility since April 9. I only live in Ohio, should've been here way before now. Tracking 92001902551566000103883796. Please advise if there's some sort of problem.
I seem to have a package from Military Issue that is setting in your Post Office. It was addressed to Monroe, Wi. with the wrong street address. Tracking # 4205-3566-9261-2927-0040-6732-1284-03. It actually belongs here at 3002 8 1/2 Street, Monroe, Wis. 53566. I would like it delivered here. Thanks, Jonathon F. Rupp
Been waiting on a package to be delivered to me. It has been sitting at you facility over a week. I Paid extra for USPS priority mail and i only live 3 hours south. It does not take this long. It should have been delivered last week. Find my package and get it sent or i am coming to get it. This is ridiculous. Tracking number below
My package is sitting in your office since April 8.
Tracking number: 9405510205407132366980.
April 8, 2020 at 4:01 pm
Shipment Received, Package Acceptance Pending
CAROL STREAM, IL 60199
Please advise when my package will be delivered to my place.
Hello I sent a package with a different and old USPS label and it now at your distribution center and the problem is you people had to cut off the main tracking number and it can’t move from your warehouse please can you deliver it back to my add
I've been tracking a package that was scheduled to be delivered on April 6. It has not moved from your facility for the past 10 days. I would like to know what it's status is as if I'm not going to receive it shortly, then I will be cancelling the order. Thank you for your reply.
I have an important package sitting there since Saturday, I need to know WHY please. tracking #9200190255156601386931 headed to Bourbonnais 60914 It was supposed to be delivered Monday the 30th. I have called and your office will not answer.
I have been tracking a package that was last delivered to your facility on 2/20/20. It has not moved from that location since then. The tracking number I'm looking for is: 92001902551566000101628337.
Is carol stream distribution also an international routing centre? My package says in transit for destination after lying around at ISC Chicago for 3weeks. The package is addressed to stockholm Sweden.
“Your item departed our USPS facility in CAROL STREAM IL DISTRIBUTION CENTER on July 13, 2019 at 12:32 am. The item is currently in transit to the destination.”
"Out for Delivery" since 8:15 am this morning. Mailman was here at 2:45. No package. Have been calling repeatedly since that time and they don't answer the phone at all. It rings and rings and disconnects at 1 minute 20 seconds. And we PAY for this crappy service?
I submitted a mail forward request Feb 25 from address in Glendale Heights to Lombard. I have informed delivery emails sent everyday. All my mail going to GH address shows up in the email but never shows up at the house in GH or Lombard. What can I do to pick up my mail? I have two checks Ive been waiting for since Feb. I SEEN them on my informed delivery emails, I know they exist.
I have mail that needs a signature routinely not brought to my house or the carrier is (shy?) to knock on the door and get my signature. I am home pretty much all the time and relie on these packages. Like Pamela, I live on Cherokee Ct. where we have not had a regular carrier in years, and always get a sub. That is what I believe is the problem in our neighborhood. FIX IT!
I live on Mohawk Dr in Carol Stream and I am getting tired of getting my neighbors mail and then having to go to my other neighbors house to get mine. FIX THE PROBLEM! Your carrier today said it's presorted so I guess they don't check to see if it's the right address. FIX THE PROBLEM! Teach the new people how to get it right.
Like I said above Pamela, we do not have a regular delivery person. In fact haven’t had one since Tom was our carrier. Somehow our area got the short straw in budget cuts.
• Replied to Pamela Locke
I just wanted someone to know and be thanked for returning a blank personal check to me.
it somehow got mixed up with my outgoing mail. When I realized what I had done I called my bank to put a stop payment.
5 days later I received the check back.
Whomever sent it back, thank you and thank you for your honesty. Whomever did this deserves to be recognized for going above what the job requires.
I sent certified letter from Buffalo Grove to IL department of revenue. Springfield 03-27-18 in the morning. It was delivered to Carol Stream PO Distribution center the same date. The last tracking date of 03-30-18 notes "The package is delayed and will not be delivered by the expected day..." Today is 04-09-18 and it is still the same. I tried to call many times but failed. It is horrible post office service in our country: no responsibility but great salary. They live on our taxpayers money and humiliate us. I wish that post office become not Government one but private business like FedEx.
I accidentally dropped my "checking deposit" in a mail box in a business envelope 11/18/17. I called my post office here in Chicago and was informed it would be returned to my business address. Needless to say after a month I lost confidence and was very skeptical of it being returned. However, yesterday 1/4/18 a sealed enveloped arrived from the Carol Stream Post Office with my deposit of checks and the $600 CASH. I want to say "Thank You" to the postal workers that are involved in the returning of mail. My faith has been restored in the Post Office and its EMPLOYEES! THANK YOU!!!!
We have experienced very slow, unmotivated employees working at this location for many years now. They don't seem to want to move very much, so stand there talking to each other and very slow reactions for everything! We have had mail lost, delivered to neighbors, with one new neighbor stealing an item bought online too. Today, we had a mail carrier run out of his truck and dropped a white colored item into our mailbox, after opening it, we received a high valued check that was sent in a secure envelope where you have to tear off the side and top strip in order to open the check. This check was completely TORN OPEN in half from the top, so very bad service to say the least! Who is running these machines and WHY would the carrier simply drop this lightweight half envelope into our box, without any plastic bag or label/message on it? Did he think this was an actual piece of mail that we could use somehow? wow.. We have called with complaints over the years, but, don't seem to get much concern or true responses, very nonchalant about it all.. Someone needs to read these complaints and find employees who truly want to work, because these people look like they would rather be taking a nap! ridiculous!
Mailed 30 innocent old photos to my best friends daughter of her mother and I growing up together for a surprise birthday party collage. I have no negatives or copies as photos were over 30 years old. Envelope arrived in Elgin through Carol Stream sorting center slit open with contents removed. Shameful that postal workers open mail hopeful of profiting- is it any wonder we have lost faith in the USPS. I filed a complaint and was told by supervisor chances of recovery are 0.
My cable autopay went to PO BOX 4050 instead of 4053, even though it was addressed to the cable company. Whoever got it cashed it and now I have to pay it again or my services will be disconnected. Hopefully my bank will find out what happened.
DRIVER LICENCE/STATE/ID/CLP CARD OF IL.SEND TO ME MY DRIVER LICENCE BY 12/02/2016 TO MY SON DIEGO CIFUENTES HAUSE WHERE YOU NOW I AM LIVING AND BY MISTAKE YOU RETURN MI LICENCE TO IL.DRIVER LICENCE.PLS CORRECT THESE MISTAKE WHIT THE ILLINOIS SECRETARY OF STATE AND THEY CAN RETURN MI LICENCE/ID.I WHISH DO NOT EXISTING IDENTYTE THEF WHIT MY LICENCE I NEVER RECIBED.THANK YOU.
I scheduled a pick up at my home. That went off without a hitch.....or so I thought. My return for a refund has not reached its destination.....isn't that a felony? Oh, silly me....I forgot....our government hasn't a smidgen of such activity!
The public complains about GOVERNMENT EMPLOYEES, and I just found out why!!! An employee by the name of Cory was one of the most rudest people that I ever spoke to on a phone. He needs to get a job in a cave where he does not speak to people. Not only did he not help me, but he also passed the buck & sent me to the front counter where they let it ring for 8 times, then picked up the phone only to hang it up!!! I have visited the Carol Stream Post office many times and their people are always complaining to one another about their job & supervisors as well as how hard the work. Which is strange because turtles move faster than they do. Maybe someone should teach them Customer Service or have them leave their position if they are ALL that unhappy. Very Very Dis-satisfied but S.O.L. because we are stuck with them because they can't get fired.... SAD....
I'm finding the same thing. No one answers the phone. The employees have ATTITUDE. One number rings once and then cuts off. We haven't gotten mail in 3 days and nor is our outgoing mail that is in there going anywhere. therefore we are going to have bills that need to be paid that are going to be late. And it's all because the lock is jammed (I live in a condo, so it's a multiple-unit mailbox). When I pushed for an eta on when the repair would be made, a supervisor actually did this to me: he transferred me back to the receptionist, who he knows full well would not have the answer! He has to put in the work order. So in other words, when he didn't want to deal with me, he dumped my call. Playing games!
I haven't received mail in two days, the operator is extremely rude, and the numbers I'm transferred to just keep ringing and ringing. Is there anyone I can speak to that will actually give me answers?