We've have lived at the same address in Indianola for 4+ years. Just this year the Indianola Post Office decided we no longer lived in our home and has been returning all mail to sender. We have called multiple times to have this corrected and it continues to be an issue. After speaking to the Post Office for the 6th time... I got a very rude individual named Bryan, who said our mail box was full so he decided to enter into the system that we no longer live there. Bryan hung up on me. I am disappointed in the Post Office in Indianola.
I have lived at Vintage Coop for 5 years. There has always been occasional issues with mix up of mail between us and the Assisted Living.
It seems to have gotten increasingly worse---especially the past month.
Mail has been returned as "undeliverable" ....which could be serious if Insurance was cancelled etc. Almost daily mail in wrong boxes!
It has been reported by house managers and several customers.
We have been reassured and are trusting that the problem is being resolved.
Just felt like I needed the written documentation.
I have waited to write this, but it happened again, so I am. I have lived at my address for almost nine years. I NEVER had any problem, but in the last few years since my postal carrier changed, I have experienced quite a few times of skipping my house, mainly when I have letters out to be mailed. Quite a few times I have had mail delivered and my letters to be mailed not picked up. Today I had letters out way ahead of normal pickup time. They were not picked up; no mail was delivered. It makes me wonder if I have no mail, then they don't walk up and pick up the letters I have out to be mailed. Several different situations have occurred, and I am not really the complaining type, BUT I am now. Before my former carrier changed positions, he said, "If there is a letter on your mail box, we will pick it up." I have even experienced times (yes plural) when I had letters to be picked up, but weren't, yet mail was delivered. I truly don't consider myself as a complainer, but it's happened enough times that I am lodging a complaint.
Holy smokes the lady at the front counter is rude. Went in to ask a simple question and she acted like I was totally wasting her time. Was totally defensive and snidely answered my questions... that in my opinion were not at all out of line. I'm going to avoid going back in here at all costs. They do not want to do their job.