Horrible customer service. I rec'd an email that a pkg was delivered to my address but I never got it. I contact office and they said they would investigate. I had to contact them 4-5 times and it turns out it was delivered to the wrong house but they couldn't track it down. I finally contacted them again to get the reply that they are not responsible because the pkg was not insured. Nothing ordered on the internet is insured! I notified the business and they thought it was unacceptable, as do I. So now I'm out what I ordered with the postal service being inadequate. Now I'm out my money with them not taking responsibility. The company has since started using UPS or Fed Ex, which is probably a good thing. Your customer service division stinks.
I am trying to track down my granddaughters birthday package. It has been at Coraville on the June 12 Here is the tracking number
Tracking Number: 9241990106720329491680
I have called numerous times got one person to pick up I gave her the information but was placed on hold for 20 minutes then disconnected. Can you assist her birthday is in a few days
I have tried to help your office find a solution to my inability to use my cluster box for 556 Dakota Avenue but your office refuses to accept any of the simple solutions offered. I am letting you know that you are responsible for complying with ADA, per former US Senator Tom Harkin who wrote the law. I will be getting help with forcing you to comply with the ADA. Just letting you know this could have been handled without any outside influence on your decision making. Unfortunately your office refused all the easy solutions so get ready to learn about ADA compliance. Thanks
Absolutely horrendous service. No integrity, no accountability and plain unprofessional.
My mail and neighbors mail is consistently put in wrong mailboxes and today package delivered at mailbox except not in my mailbox so I'll see if it ever shows up. I doubt it, just like my highly sensitive letter from the VA that never showed up!!!