INCOMPETENT When I called the PO the phone rang ten times and when I asked to speak with the Supervisor, she never came on the line, and there is no messaging system in place. My tracking number states my small package was delivered to my mailbox on 09/22/20 (it was NOT) and two days later states 09/24/20 'Return to Sender' with no justification or 'endorsement' as the Post Office calls it. Postal workers are not monitored and held accountable? I called the company I purchased from and they confirmed there was no reason for the return listed on the package. Negligent and irresponsible PO customer service.
I live East Park at Ponce and the mail people is very messy. Mail be missing and every TIME I pull up to the mail box the lady is always on the phone. There's mail all over because they are putting it in the wrong boxes. I'm super upset I haven't seen no mail in 2 weeks. Its crazy and I'm going to the office tomorrow. East Park at East Ponce in Stone mountain y'all need better workers
The lady who delivers on Central dr is awful. I know for a fact mail is missing- I get the daily digest to see what's coming. She takes my coupons. She also refuses to deliver packages to my door and leaves them at my complex management office.
She also doesn't pick up out going mail.
She's a nightmare!!!
I want the post master to call me!!!
I thought I was the only person that was happening to. Like my office isnt opened on the regular a lot of time. I put my door number on there for a reason. So it can be delivered to my door so now my packages are lost. Im pissed.
• Replied to Stephanie Jampole
I’ve lived her for 24 years and visited this post office! The service is at its lowest!! Regardless if 20 ppl are in line, there will only be 2, if we’re lucky, at the counter. While in line, you’ll see 2-3 more ppl come to the counter, get something and walk away!! I came looking for a package that thru tracking, said it was there. I was told my package wasn’t the only one at the post office!! Wow!! You could hear music playing and loud talking in back but my package wasn’t in the building she stated!! I track packages that say delivered and I don’t have it!! I avoid USPS!!
I have been trying for a week to have a letter redelivered without success. The mail carrier left a sticker instead of ringing the doorbell to obtain a signature so the letter was returned to the post office. I have made 2 online requests and when I called the post office I was told I would have to call back to talk to a supervisor. What's the point of having an online system if it doesn't work, plus when you call the 1-800 number on the delivery slip your average wait time is 45 minutes to an hour. Who has that time to hold the line...please get real!!!
Service is for most part okay. However, in past 2 days now, I have not received any mail even though I had an update on my email that I will. More.... I have 3 pieces of mail in my box I tried to send and they are still there... no one could even pick it up for 2 days. The phone is blocked, no matter when I would like to call is always busy...
Here it is 6:10 PM & no mail has been delivered yet!! True it is Monday but in the 33 years that I have lived in this house and since our former postman retired, has my mail been so late being delivered!! Wake up folks!! Some of us do get important mail & would like it delivered in a timely manner!!
I have not received my regular mail in 2 weeks. I signed up for informed delivery. The site says I have mail but none is delivered. I called the Stone Mountain post office today to speak with a supervisor but was left on hold for 12 minutes. I just want to know what is happening to my mail
I have no ideal why there is not a live representative by telephone that you can speak to. I am trying to see if this apartment building at 5100 West Mountain is actively occupied, but they give you all of these dumb options that are so annoying, that do not include what I am looking for.
Every time I send a package priority mailin stone mt., the damn mail carrier has problems finding the condo. They say lackin info and problem finding a dress even though it's filled out properly and extra money is paid for it to get there next day, IT DOESN'T MAKE IT! I think you need more literate carriers!!!!!!
I don’t know what is wrong with this post office but they never deliver the packages. Their mail carrier is lazy and needs to be fired for not doing her job. If she can’t get her lazy ass out her van and walk ten feet to a doorstep to deliver my package then what’s the point of her even having this job. I’m tired of calling around to find out where my package is only to be informed that my package was delivered to this post office weeks ago. Also she drives her van up on the curve hitting my plants around the mailbox when trying to put mail in. FIRE YOUR GOD DAMN MAIL CARRIER SHE IS LAZY AND INCONSIDERATE.
Very poor customer service.
Received package in mail. Carrier did not come to my door but left slip in mailbox stating package was undeliverable!
I was home and no mail carrier attempt to deliver the package.
Due to however they felt that day....They just decided it was ok to fill out the slip and put that in my mail box!!!!!!!!!!
I requested by website for redelivery on 3/20/2017. Received confirmation email that this would happen.
Did not happen!!!!!!???!!!!
AGAIN...On 3/20/2017 I requested by the website for redelivery on 3/21/2017......
I received an email confirmation.
I called the mailroom on 3/21/2017 to confirm the delivery and was at first told there was insufficient address for delivery!
I informed Charlotte that the carrier filled in the slip with sufficient address for the delivery. She then informed me it was there and would be delivered next day. That being 3/22/2017.
This has now been numerous times my mail has either sat at the post office and/ or been returned to sender.
This complaint is about very poor service....Attitude of personnel leads me to believe they just don't care!!!!
I have had many problems in the past with this type of non delivery of mail.
Very,very,very unhappy customer!