Stone Mountain Post Office

NOTICE: The Postal Service is an essential government service, and will remain open wherever possible.

5181 W Mountain St, Stone Mountain, GA 30083

Contact Numbers

Phone: 770-498-8405
Fax: 770-498-0013
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Last Collection Times

Monday 5:00pm
Tuesday 5:00pm
Wednesday 5:00pm
Thursday 5:00pm
Friday 5:00pm
Saturday 2:00pm
Sunday Closed

Passport Appointment Hours*

Monday 10:00am - 3:00pm
Tuesday 10:00am - 3:00pm
Wednesday 10:00am - 3:00pm
Thursday 10:00am - 3:00pm
Friday 10:00am - 3:00pm
Saturday Closed
Sunday Closed

Routine processing has resumed. Please see State Department Response to COVID-19 webpage for more information.
  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call or schedule online.

Bulk Mail Acceptance Hours

Monday 10:00am - 12:00pm, 1:00pm - 2:00pm
Tuesday 10:00am - 12:00pm, 1:00pm - 2:00pm
Wednesday 10:00am - 12:00pm, 1:00pm - 2:00pm
Thursday 10:00am - 12:00pm, 1:00pm - 2:00pm
Friday 10:00am - 12:00pm, 1:00pm - 2:00pm
Saturday Closed
Sunday Closed

  • Bulk Mail Acceptance
  • Bulk Mail Account Balance
  • Bulk Mail New Permit
  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Passport Acceptance
  • Passport Photo
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Lobby has Copier
  • Lot Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Pine Lake
4567 Rockbridge Rd
1.4 miles away

Memorial
5152 Memorial Dr Ste 101
2.0 miles away

Tucker
4325 1st Ave
2.4 miles away

Mountain Park
1785 E Park Place Blvd Ste 201
2.5 miles away

Reviews

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Just got off phone Had an issue with my mail box and delivery service - talk to to a Mr. Mike- after briefing him on my situation - he was able to remedy and resolve the situation. Excellent service excellent phone etiquette- now that’s what I call PROFESSIONAL SERVICE!!! Thank you Sir!!! At W. Stone Mountain post office!! Each time I come there I’ve got excellent service!!!
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Mail deliverer opens and peeks at my mail.
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Y’all need to do your fxcking job getting payed good to do a lousy job. My item should been here already and still in the fxcking preshipment stage. First ever bad experience I gotten with a usps. This place should be shutdown if it can’t even run efficiently or better management!
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For the past three days I have gotten NO MAIL nothing scanned at USPS not even a bill not to mention the long awaited stimulus check. I call the post offWice on Mountain Drive and they don't even answer. What's up with that...
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The Post Office located at 5181 W. Mountain has a workforce of Monkey (A)s working for the Federal Government I returned an item to Nordstrom's Rack boxed and Nordstrom's Rack informed me in the barcode when the Post Office scans it the return address is visible anyway the item returned to me today 3/8/2021. I say... lazy (Bone (A)s) Postal workers returned to my home in the back back my air conditional if, I had not look down upon returning in my garage I never would have known it was returned is something wrong with the front door? Nothing but, retarded MONKEYS that work at this location!!
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I sent the Stone Mountain postmaster 2 emails , because she could not be reached by phone regarding an urgent matter. I would like to be contacted as soon as possible. I also find the carriers rude and dismissive. This needs to be addressed as well...if you could get the attention of a superior it would be appreciated.
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The mailbox area for all residents is in disarray. The mailcarrier us much aware . I see her give mail to standby without ID , I see her place mail in broken boxes.There is mail all over the mail areana and at this time stimulus checs are being mailed , payroll is being mailed and there is no concern . I moved from one unit to another and recieved no mail in 2 weeks This is unheard-of.
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Im really upset I was looking out my window & the mail hit my truck kept going & didn’t deliver my mail I yelled she kept going I’ve been trying to call the post office to report it but the line has been busy for 30mins Mind u I moved my truck 2x before because she almost hit it 2x before
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I sent my package through USPS Stone Mnt. GA with priority 2 day shipping to NJ. They said it shipped the day I sent it, which was the 20th but get this; the package wasn't even received in Jersey until 4pm the 27th. A WHOLE WEEK LATER! I called USPS to try to get my money refunded for their very unprofessional and late behavior but they told me that they WILL NOT refund my money because I only shipped priority and not priority EXPRESS. NEVER EVER EVER USING USPS AGAIN. SEND IT WITH FED EX OR UPS!!
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Hello I stay at 4969 central drive stone mountain Ga 30083 can you please tell the postal service man to pick up the ongoing mail thank you
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INCOMPETENT When I called the PO the phone rang ten times and when I asked to speak with the Supervisor, she never came on the line, and there is no messaging system in place. My tracking number states my small package was delivered to my mailbox on 09/22/20 (it was NOT) and two days later states 09/24/20 'Return to Sender' with no justification or 'endorsement' as the Post Office calls it. Postal workers are not monitored and held accountable? I called the company I purchased from and they confirmed there was no reason for the return listed on the package. Negligent and irresponsible PO customer service.
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HORRIBLE. My packages have been delivered to the wrong address TWICE. No repercussions, no packages returned, no follow up phone calls. Supervisor Denis and Brandy are the WORST.
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I live East Park at Ponce and the mail people is very messy. Mail be missing and every TIME I pull up to the mail box the lady is always on the phone. There's mail all over because they are putting it in the wrong boxes. I'm super upset I haven't seen no mail in 2 weeks. Its crazy and I'm going to the office tomorrow. East Park at East Ponce in Stone mountain y'all need better workers
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The lady who delivers on Central dr is awful. I know for a fact mail is missing- I get the daily digest to see what's coming. She takes my coupons. She also refuses to deliver packages to my door and leaves them at my complex management office. She also doesn't pick up out going mail. She's a nightmare!!! I want the post master to call me!!!
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I thought I was the only person that was happening to. Like my office isnt opened on the regular a lot of time. I put my door number on there for a reason. So it can be delivered to my door so now my packages are lost. Im pissed.
• Replied to Stephanie Jampole

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I’ve lived her for 24 years and visited this post office! The service is at its lowest!! Regardless if 20 ppl are in line, there will only be 2, if we’re lucky, at the counter. While in line, you’ll see 2-3 more ppl come to the counter, get something and walk away!! I came looking for a package that thru tracking, said it was there. I was told my package wasn’t the only one at the post office!! Wow!! You could hear music playing and loud talking in back but my package wasn’t in the building she stated!! I track packages that say delivered and I don’t have it!! I avoid USPS!!
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I have been trying for a week to have a letter redelivered without success. The mail carrier left a sticker instead of ringing the doorbell to obtain a signature so the letter was returned to the post office. I have made 2 online requests and when I called the post office I was told I would have to call back to talk to a supervisor. What's the point of having an online system if it doesn't work, plus when you call the 1-800 number on the delivery slip your average wait time is 45 minutes to an hour. Who has that time to hold the line...please get real!!!
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Service is for most part okay. However, in past 2 days now, I have not received any mail even though I had an update on my email that I will. More.... I have 3 pieces of mail in my box I tried to send and they are still there... no one could even pick it up for 2 days. The phone is blocked, no matter when I would like to call is always busy...
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Here it is 6:10 PM & no mail has been delivered yet!! True it is Monday but in the 33 years that I have lived in this house and since our former postman retired, has my mail been so late being delivered!! Wake up folks!! Some of us do get important mail & would like it delivered in a timely manner!!
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I have not received my regular mail in 2 weeks. I signed up for informed delivery. The site says I have mail but none is delivered. I called the Stone Mountain post office today to speak with a supervisor but was left on hold for 12 minutes. I just want to know what is happening to my mail
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I have no ideal why there is not a live representative by telephone that you can speak to. I am trying to see if this apartment building at 5100 West Mountain is actively occupied, but they give you all of these dumb options that are so annoying, that do not include what I am looking for.
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This has to be the worst Post Office in DeKalb County, These Postal continue sending my mail to wrong address, if you Don't won't to work please find another Dam job. DAM!!!!!!!!!!!!!
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Every time I send a package priority mailin stone mt., the damn mail carrier has problems finding the condo. They say lackin info and problem finding a dress even though it's filled out properly and extra money is paid for it to get there next day, IT DOESN'T MAKE IT! I think you need more literate carriers!!!!!!
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I don’t know what is wrong with this post office but they never deliver the packages. Their mail carrier is lazy and needs to be fired for not doing her job. If she can’t get her lazy ass out her van and walk ten feet to a doorstep to deliver my package then what’s the point of her even having this job. I’m tired of calling around to find out where my package is only to be informed that my package was delivered to this post office weeks ago. Also she drives her van up on the curve hitting my plants around the mailbox when trying to put mail in. FIRE YOUR GOD DAMN MAIL CARRIER SHE IS LAZY AND INCONSIDERATE.
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Very poor customer service. Received package in mail. Carrier did not come to my door but left slip in mailbox stating package was undeliverable! I was home and no mail carrier attempt to deliver the package. Due to however they felt that day....They just decided it was ok to fill out the slip and put that in my mail box!!!!!!!!!! I requested by website for redelivery on 3/20/2017. Received confirmation email that this would happen. Did not happen!!!!!!???!!!! AGAIN...On 3/20/2017 I requested by the website for redelivery on 3/21/2017...... I received an email confirmation. I called the mailroom on 3/21/2017 to confirm the delivery and was at first told there was insufficient address for delivery! I informed Charlotte that the carrier filled in the slip with sufficient address for the delivery. She then informed me it was there and would be delivered next day. That being 3/22/2017. This has now been numerous times my mail has either sat at the post office and/ or been returned to sender. This complaint is about very poor service....Attitude of personnel leads me to believe they just don't care!!!! I have had many problems in the past with this type of non delivery of mail. Very,very,very unhappy customer! Thank-you....
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30083 PO says they are NOT open on Sundays and only until 4 on Saturday
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