This is the absolute worst post office I have ever had to deal with! Not only are the employees not displaying any customer service skills, the carrier will report they didn't have access to the delivery location, which is a lie! They don't answer the phone after many attempts.
Lithonia mail delivery has been horrible the last few months! Every time I get a delivered notice the package isn’t there. I’m home all the time so I go out immediately but no pkg. Today I got a delivered notice but all I found in my box was my neighbor’s mail! I took their mail to their mailbox but my pkg. wasn’t in there’s either! Horrible service.
Day 1: My package went out for delivery on Sunday Jan. 3. @ 6:10 am. At 10:06 am tracking states that my package was being held at the post office per my request. How? When I call I can't even speak an agent. I have been tracking my package since it went out for delivery.
Day 2: Jan. 4 Out for delivery @ 10:15 am. At 7:43 pm At Customer Request being held at post office. I want my package. Why would I request it ti be held?
I can't get anyone on the phone to find out exactly which location my package is at so that I may go pick it up myself.
This is ridiculous.
I've been trying to get a package since 9/2020. This is the companies 2nd time sending this item. I did a change of address 3 weeks ago. No mail's been forwarded to me yet... This is bad service. USPS used to be good.
I mailed an over night package from my post office to Lithonia, GA on the 9th of September. I was given the delivery time of 12 noon the next day. It was not delivered to the address given on time. When I called the Lithonia post office I was told the delivery driver for that route was out for the day and the route was split between 2 different carriers and the package Wolf be delivered in the normal mail delivery. The package never arrived at its destination that day. I called the next day and, first of all the individual I spoke with was very rude and had an attitude from the start, I have the tracking number and the individual told me it was not delivered and was able to be picked up in store. I paid $26 and change for it to be delivered by 12 noon the next day instead I got rude attitudes and respectful service. When I ask if it can be delivered I was told to go online. When I ask to speak with the post master my man address and phone number was requested. I give the info and was told that I would be contacted that day by the post master. At 4:15pm I hadn’t heard back from them so I called that post office again. I was put on hold till after closing hours and forgotten about. Left on hold, no music, no check in nothing. I’m still waiting for the call back by the post master!
Fedex passed my package to the post office to be delivered. I received a notice that the package had been delivered; however, I never received the package. When I called FedEx they said there was nothing they could do contact the post office. I've been calling the post office for 30 minutes now. No answer!! Can't trust the post office or Fedex these day.
Lithonia post office, is the worse, post man or woman, just go to one house for 3 different houses, sad , too , because on right side is all house numbers and on left is mine, suppose to have package deliver monday, said is was my request to hold it at post office , not true,Iwas home all day finally got intouch with them this morning said it suppose to be deliver today it is after 5, so that means I will be all day tomorrow to see where it is they don't care
Post man or lady lied about not having access to my property to deliver a package 3 days ago. I live in a house, the mailbox is at the street and my driveway is open. Also, I was home at the time of the supposedly delivery. There is nothing on my security cameras either that shows any delivery attempts being made. As of today no further delivery attempts have been made or updated tracking info on my package. I guess now, I will have to go the post office. Do your jobs people or give it up to some other unemployed person!!!!
I’ve been to the office multiple times for my mail also had my mail on hold yet they still put my mail in my mailbox I have important mail come and they drop it off at another person address they never check the street name I’ve been calling and calling nobody answer I go up there to pick up my packages after I got an email stating my mail is there and they lie to my face telling me it not I feel like they are stealing my mail I’ve made plenty of complaints and they said I would be contacted by a supervisor it’s been 2 weeks nobody contacted me and also no mail so at this point I’m going to law enforcement cause where is my mail
Had to call them 20+ times for someone to answer. When they first answered they said nothing. They did this for about 5 calls. I kept calling. Someone finally answered and then mumbled their name and then said how can I help you? I told them that my packages were not delivered and can I come and pick them up. She immediately cut me off saying that they would be delivered today. My shipping information has not updated to say so and mailing personnel are already out there doing the rounds. I asked could I come up there and she cut me off again saying the same thing. You have to be a different kind of useless to literally lie to me and say that they would be out. If you dont like your job find a new one.
I been calling the Lithonia location since 8am today and no one answered the phone on multiple call. When someone pick the phone up they immediately hand the phone up and take it of the line for hours. I know customer service is not your strong point but please don't be so rude and impolite. Thank. phones 347-781-7158. I need help and a very important question
Placed outgoing mail in mailbox before noon 11/8/18. Mail still sitting there this morning 11/9/18. There was no pick up or delivery service yesterday in the Harbor Mill Subdivision. I also do not understand why postal employees cannot complete mail delivery before 7:00 p.m.
Mailed (2) first class letters from Goldsboro, N.C. to Lithonia, Ga (7859 Pleasant Hill Road )October 25, one letter required extra postage which was $3. As of almost 2 months later letters not recieved nor been returned to my address. Need to know where is this missing mail valued over $100?
Worst post office and service ever!!! This is the result of hiring lazy black folks who don't wanna do their jobs. I'm launching complaints in hopes that they can replace lazy staff with people who are grateful for their jobs and don't mind working!!! Tax players deserve better service than this poor shoty post office provides. Companies that run in this manner is what gives all black people a bad name. It's a shame that you can't get reliable service from your local post office!!!