Worst service possible. It takes literally over an hour to get someone on the phone if it ever happens. I have filled complaints about missing mail and none have ever been followed up on. I get wrong mail several times a month, and neighbors bring me mine. Packages are marked as delivered when the carrier leaves the branch so I am notified that the package was left at my house before it is delivered! Usually it hours later and sometimes after dark. I don’t know if was already and stolen until I can find it. I have complained for years and they could not care less..
I actually got through to a real person, only to be put on hold for over an hour. (I have screen shots to prove it) I hung up and immediately called back before I could get the "user busy" I typically get when I call... someone picked up the phone and then quickly hung it up!!?? I called back a third time and got the "user busy". I have NEVER been able to get any questions answered via phone from this brach. Terrible customer service.
I ordered items for returning to work It was stated that these items were delivered to porch As my husband was home that day and working he was facing that direction No one came on the porch to deliver a package and as shrubs hide our little tiny porch from the road it has never been an issue in 30 years many neighbors are stating package deliveries but no pkgs no one on their ring cameras showing a delivery and many are not getting mail i have been told by email i must wait 8 business days to file a claim that is well past my return date my concern is this seems to be a pattern I have been unable to contact anyone except by email and its the same thing you must wait 8 days we show delivered proof of delivery was a statement delivered no picture of any kind
We had previously gone to the local folks and on to our U.S. Congressman, etc. and were told that this problem had been fixed. Today is the third time this week that my outgoing mail was not picked up, so here we are again.
I've complained before, to no avail. Typically between 1 and 3 times a week we get BYPASSED when we have the flag up on our mailbox, but no effort is made to pick up the mail. If I need to contact my Congressman, can do. You're killing our business!
We have the same thing happen on our street. What's truly maddening is that, when our carrier delivers a package, she delivers it and all the day's mail to our front door. When she does this she never checks our actual mailbox for outgoing mail.
• Replied to Paul Allen
Above and beyond great service!
I have to share my great mail experience...
I ordered 2 competition swim suits for my boys from the UK. I was receiving text notifications with tracking info. The package was at the North metro Atlanta facility on Friday at 4 am. They were swimming in the Gwinnett County Swim meet on Saturday. So I thought, what the heck I would go in to the Lilburn Post Office to ask if it comes in there could I pick it up so we would have the suits by Saturday. The lady there, named Sandra said it was not there yet but took my information and said she would call if it came in. She called later that evening and said my package was not there but maybe it would be there in the morning. I went back in and no luck, she said the mail was heavy that day and she would let me know if she found it. I went back again at 1:00, we had to be down at Ga Tech at 2:30. I had my boys with me and said this is the last shot of doing this if not, sorry. We got there and they were closed ðŸ˜Œ. So sadly we were on our way out to the swim meet when a mail truck passed us, we followed her and got her to stop. She was our postal carrier!!! But not on the weekends. Darn, I just can’t win! But she knows our weekend carrier so she called him and he came to meet us at an intersection and gave us our package!! He said he had heard we were looking for it!! Thank you to those 3 great people who went above and beyond to get us our package. My boys were so happy and thankful and also had a great swim meet!
After reading reviews I was not looking forward to getting passports..first issue was calling them and the phone didn't work. However Glover was amazing and helpful and the process went well... thanks.!
I have tried calling repeatedly, but all I get is a BUSY signal!
PLEASE remove this name (Jennifer Logerquist) from our mail delivery. PLEASE stop any and all mail address to her.
This person has NEVER lived here and for reasons I would not like to mention, this name is traumatic for my daughter. In the past week, the mail had 2 pieces addressed to her.
Pat & Kathi Kennedy
15 Bryson Landing SW
VERY concerned with our current postal delivery service. No consistency, even no delivery once or twice. Today we received FOUR pieces of mail that are NOT ours and they look very important. Someones vehicle registration, investments, etc.
trying to track package from Kohl s dept. Store. received notice that it had been delivered but it wasn't. The packaged was said to be delivered on August 11. I have been watching and waiting for the delivery or someone to return p[package due to delivery to wrong address. But no luck. Tracking number is 74899995669220557951.Please look into this.
I have just had a very positive experience with the Lilburn Post Office. We had over 100 wedding invitations to send out for both domestic and international delivery. We also wanted the postage to be hand cancelled to prevent damage to the thick invitations. We were helped by Sondra G., who figured all the international shipping charges quickly, and allowed us to hand cancel the invitations. We were in and out in 30 minutes. Thanks, Sondra
The ABSOLUTE WORST Post Office in America. Forwarded my mail because I moved and the idiots continued to deliver mail to old address. I called and informed them that I had packages that were showing delivered to front porch and postmaster assured and promised me that he sent a carrier out to get this package. A week and a half later next door neighbor says package is still on the front porch. I have witnessed their carriers throwing packages onto people's front porch, leaving packages in the rain when there is a covered porch by front door, packages literally left on the curb leaning against my mailbox, and several other things! Horrible customer service and lazy, lazy, lazy! If you don't like your job quit! Do not punish the customer because your upset about your job sucking. Want more money get a new job, but if you wake up and go to work give it 100% and do your job!
NO one seems to care that my mail is missing. I work and it seem they want me to spend my day there hoping they figure out what is going. They tell you they going to contact you back and never to. I do plan on filing a complaint and if need be going to the news to get some kind of assistance.
My complaint is not againt the post office itself but against one of their mailman who delivers my mail. He is an older white male with tattoos all over hia arm. This man is absolute trash. He consistenly delivers the wrong mail to us (my neighbors, in whom one mail contained very personal info they were waiting for) and he leaves our mail exposed which at times have gotten wet in the rain duw to his laziness. And just yesterday as i was trying to put my dog away to receive a package from him, he abruptly drops my mail on the ground and walks away, without waiting for me to receive it. He never salutes anyone, always wears a scornful expression on his face and is just absolute filth in his lack of professionalism. I have now twice complained about him to this post office where he delivers from, bith times the supervisor having done nothing (my only complaint againt this post office tbh). I have lived in my neighborhood for 17 years and have never had any trouble like this with my past mailmen and women, so this ia not naggy person leaving a bad comment, this is a serious problem from a bad employee. Please fire this man before his mistakes ends up being costly to your office in the form of a lawsuit if he continues this bad behavior. Final warning.
I submitted a change of address and changed the address on my personal accounts. I now live out of town and I visited my old apartment to turn in the keys and check the mailbox. The mailbox of which I had my address forwarded, has my new address mail and old mail. Disappointed
This is by far the absolute worst post office I've ever dealt with. First, the mail comes at random times which makes it difficult to judge when to expect mail. Secondly, the mail often doesn't come at all. I had someone mail a check to me five days ago from Alpharetta and I have yet to get it. If coming from a different post office, I would have gotten it within one to two days. I've read reviews about this location and they all seem to state the same thing. No wonder the postal service is going out of business. Private companies do a much better job.
I mailed a Mother's Day card to my 95 year old mother last Thursday 5/5, 2 day mail, to be received on Saturday, May 7. She lives in an Assisted Living facility in Lexington, Ky. I talked to her on Mother's Day and she had not received it. I looked on line today and according to the tracking number it was still in route. I went to the Lilburn, GA post office today and asked if they could tell me what had happened to it and was told that it had been delivered to the wrong zip code and had been sent back and should be delivered by tomorrow, Tuesday, May 10. I am very irritated by two things. One, the fact that my card did not get delivered when I thought it would, and has still not been delivered, as far as I know. And, two, the reason I am writing this email, is because the clerk I talked to when asking why my card had not been delivered, had an attitude and was very uninterested. He couldn't have cared less! He was clerk #10, and the tracking no. is 9505 5117 6329 6126 3629 48. An apology would have been nice. I'm sorry I didn't get his name, hopefully clerk no. 10 will help. It was at 2:41 pm on Monday, 5/9.
I guess I am in the minority here, but the Lilburn, GA Post Office is AMAZING!! I spoke with the postmaster this morning and even spoke with our mail carrier. They were both as nice and accommodating as they could possibly be. I had a package that had an incorrect zip code and kept bouncing between Lilburn, Tucker and even Suwanee. Our mail carrier was able to track the package down and will deliver it with today's mail. She even provided her cell phone number for me. I wish more people took pride in their job like she does. She was very personable and truly wanted to help me. The postmaster is fairly new - just his 4th day at this location, but he was also extremely accommodating and personable. I am very happy with their service and am very grateful for their assistance.
We are on North River Drive. This is the third day in a month that we have not received our daily mail, nor had it picked up with the out-going flag raised, and it's 8:20 AM the next day now! Normally our mail comes in very late each day and misses to come many days.Our mail is in the mail box the whole day and a whole night. What's going on?This is too bad. I am expecting three mail and I leave the country tomorrow. This is the note I find in my tracking page "Notice Left (No Authorized Recipient Available)Mar-23-15, 15:38 PM, LILBURN, GA 30047 which is a false statement. Our whole family was in the house yesterday and also this mail is not a signature needed mail What is happening.
I went to the post office today, a Saturday, to mail 23 registered letters. I arrived at 11:15 and had no wait to speak of. The teller, Kerry, handled everything as quickly as could be expected and was very helpful. I have no complaints with the Lilburn Post Office. When people do a good job it should be noted.
We are in the Scarlet Woods neighborhood. This is the second day in a month that we have not received our daily mail, nor had it picked up with the out-going flag raised, and it's 7:15 PM! It is not a good idea to leave mail overnight, so we are having to empty our mailbox after having the packages in our mailbox ALL DAY. What's going on? I could have taken it to the PO since it is pre-purchased post labels with the date on it. They better not give us flack for it being sent on another day besides the printout date!
HAS THE RUDEST EMPLOYEE EVER. It's sad because the way she spoke to me, and treated me as a customer, showed that she has no empathy or customer service skill. I usually love the people that work there but with this lady there (young girl, dark skinned with short black hair) it makes me want to go out of my way to go to another post office. Very very rude! You don't start by asking your costumer "what do you want"... obviously I want you to mail my package!!! AVOID HER IF YOU CAN!!!!!!!!
Wow that narrowed it down. Black girl with short hair in Atlanta.
• Replied to Andrea Restrepo
I moved 5 months ago and of course we changed our address after 22 years in Lilburn. The person who bought our house has called us three times to say they have a bag full of mail for us. Right before Christmas we had 46 pieces of first class mail. I have called ,twice about this problem. Yesterday when I called I was put on hold for 15 minutes an I finally hung up. I called back after an hour or so and the line was busy. The line has now been busy for almost a day. This is TERRIBLE service and we wonder why people don't want to use the Post Office!! I am totally frustrated!!