I want to say that my PO Box - I cannot open. I could only get there after 5pm because I work. I heard a few workers in the back. I went to the back of the Post Office and one of the workers came out. I asked and pleaded with her that my mailbox was jammed and I only wanted to get my mail - could she open it? She said, "I'm off the clock, you can ask someone in the Post Office." She drove off. I kept repeatedly ringing the bell and no one came. Instead they turned OFF THE LIGHTS as if they weren't there and they were! Awful customer service at Covington. I just called and the line was busy or no one answers. Something needs to be done about this!
I have a package that arrived in this location 2 days ago and keeps updating as "arrived in covington 30014" every day since. It is absolutley unacceptable. I've tried to call several times and everytime I get notifications that the line is busy. This package was paid to be at my home yesterday and now there is not update when it will arrive. I'm extremely converned that we want to mail our votes in but we cant get packages delivered correctly!
I was notified Wednesday July 24 at 4:58 pm that my package was delivered at/in my mailbox when I got home later that evening around 8pm IT WAS NOT there. Of course I thought someone stole it. However I went to my neighbors house right across the street from who happened to have a doorbell with a camera. As I watch the footage there was NO mailtruck to come to my home that day or even Thursday! but the package was marked delivered??? So I called the local branch office and opened up a case. I was then told that the carrier could have mis delivered my packed at another home because it is a duplicate address. I was told the carrier was going to the home where she could have delivered it to see if the package was delivered there and get it to me. Well of course the person stated they did not get the package. So now im told to file a claim. Now mind you through all of this I am just completely shocked that this type of mistake would happen. And the custome service at this place is horrible! There is no professionalism or empathy expressed to the consumer. The item in that package is worth $400! No I didn't purchase any insurance for the package, in this case I shouldn't have too! and should be reimbursed the full amount!
I subscribe to the Rockdale/Newton Citizen. The last few months the delivery of the paper has been terrible. I just got Sat 9-1 issue on Tues 9-4. I know the paper cannot have been at fault all these times. Has also been hard to get postman to pick up wrongly delivered mail even tho its in the box. Wish LaVell was back. She was wonderful.
Still not getting paper on time....well, did get Weds 9-26 on time along with Sat 9-22 !!!! Delivery problems will probably cost paper a subscription. Does any one read these?
• Replied to Gail Brown
I am a resident of ENCLAVE ,THE PARKS,AT ARLINGTON.GATED APARTMENT . THERE A NEW MAIL CARRIER,HERE TO DELIVER,MAIL.SINCE SHE HAVE BEEN DELIVER MAIL HERE ,IM NOT SATISFIED,HOW SHE CRAMS,SO MUCH.MAIL IN MY SMALL,MAILBOX.I RECEIVE LOT OF BOOK AND MAGAZINES , AND IF I PLACE ORDER FOR PACKAGES.TO BE DELIVERED SHE DOES NOT ,PUT MY MAIL IN PLACE LIKE OTHER YOUNG LADY.,Dark COMPLEXON,SLIM,AND LONG HAIR.SHE PUT BOXES,CRAM TIGHTEN.INTO THOSE SMALL BOXES.A PROFESSIONAL MAIL WITH COMMON,SENSE.WOULD BRING TO MY APARTMENT .IF ANYTHING I ORDER,AND SHE DOES.NOT DELIVER.MY MAIL PROPERLY.IM GOING TO REPORT ,TO HIGHER.AUTHORITIES.
Our mail driver runs by our mailbox doing 90 to nothing something needs to be done to her she is a black lady driving the mail truck she goes down North Lake Drive like they was no houses at all when she comes out of Northlake she does not turn right to go down to those mailboxes she turns left back on Morningside Drive and goes up to the first road on the right goes out that way how do I go about talking to somebody about reporting her this is not only the first time she has done this it makes about 200 time I'm sick and tired of her doing this something needs to be done to her before she hits a child I have reported it to the police department and they don't seem to do want to do their job where I came from Paulding County they done their job and the mail carrier would never ever do something like this please do something about your mail carrier at 375 Morningside Drive the only people that get mail here is Charles and Joyce canup nobody else thank you and God bless you
Customer service is almost negligent at the post office on Stallings Street. With only a handful of clients on an early Monday morning, postal workers chat and joke with one another and see no urgency to efficiently wait on clients. I live in the UAE a large part of the year. The caliber of service was similar to what I experience in the Middle East. We should not wonder why America isn’t great anymore.
I live on Trelawney PLACE and we are having trouble sometimes with the carrier who does not securely close our mailboxes. If they would just push the flap securely into place it would be greatly appreciated. I am not sure if any of my mail is missing. Thanks!!
On Friday, 9/2/2016, I received my credit card statement and the envelope was partially opened where my credit card number was visible. I want to register a complaint and a report of potential credit card fraud.