This is the second time this week that my packages have not been picked up from my house. I have a standing pickup order for pickup everyday yet every time my regular mail man is off my packages are not picked up. I even have a sign inside my mailbox stating to pick up packages on the front porch and leave the mail in the basket and the relief carrier ignores the sign and places the mail in the box anyway and does not go to the front porch to pick up the packages. I've complained to the post office to no avail. Yesterday I called to report packages not picked up again and the message says the PO is closed and gives a 800askUSPS phone number which just informs you to go to the USPS website...you can't talk to a person. Today I have called 12 times (I'm not kidding!) and the phone just rings and then cuts off after ringing for 3 minutes. This unacceptable from the local post office.
My mail was placed on hold by an unauthorized person...after spending days trying to get an answer at the local office and emails sent i finally get someone to answer the phone and he assured me my mail was taken off hold and would be delivered today 1/15/21. Yet the carrier said it is in fact still being held. SO FOR ALMOST 2 WEEKS, still not mail and i have spent 3 hrs already today trying to speak to someone! Clearly there is a customer service issue with the Brunswick, Ga. postal service!
HORRIBLE SERVICE - Issues with our address when we opened our Business. Not only have we had our mail go to the jail or sent back but We have had the same outgoing mail in our mail box for 3 days now. If you call the Brunswick Gloucester Center, the phone rings & then goes to a busy beeping noise. Inexcusable !!!!!. Its not like they are extremely busy and can't answer the phones. I've been in there and seen that they won't answer.
I’m trying to find a way to report a missing package
Through tracking it says it was delivered on September 16, 2020 however the package in question has never been received
I also have a package through informed delivery that says it was disposed of by the USPS
I can’t report this on the USPS Website, as it offers no avail
I am phoning the Brunswick Downtown Gloucester St, located in Glynn county Brunswick, GA
And I started calling at 4:35pm while the phone just rings and rings
Hours of operation shows M-F 8-5
This is absolutely ridiculous
I have been looking for 2 packages for a month
I just wonder how many more of my packages y’all have lost or disposed of during my online shopping through the COVID crisis
I’m very upset about this and your lack of support
I had important mail, bills, that were delivered to the wrong address on Kemble Avenue in Brunswick. This most recent incident was just last week. This is the second incident in the last two months where I know a complaint was made. My neighbors two doors down were not getting their mail properly delivered then. I have called your phone number and followed the directions, and the line just rang with no answer during your business hours.
We are very disappointed in the service that we are receiving. The mail boxes are being left unlocked and residents personal mail is being exposed. This has happened so many times, that we have no choice but to complain. We ask that this issue is addressed and resolved immediately. Thank you very much, The Cove at Golden Isles and The Cove at Fountain Lake Apartments.Management