Our mail service at Indian River Apartments has been sorely lacking since you took our mail carrier John Fogel of (10 yrs) off our route!
There are over 300 residents who live here. They are not receiving there mail or packages properly. Mail is being delivered from residents who have not lived here for years or are deceased. This afternoon, the mail carrier left 5 to 6 mail boxes wide open and unlocked. Disappointed does not begin to describe how we are feeling here at our Community.
Totally ignores complaints. Mail carrier REFUSES to deliver our packages, puts in exceptions such as unable to deliver/ customer request to pick up at post office!? This has got to stop! Single family home- small neighborhood- covered porch. She just won’t leave OUR packages and this has been going on for almost 2 years! Multiple complaints and nothing changes. This should not be allowed to continue.
We keep getting other people’s mail that we have to deliver , and our mail keeps going to the wrong address , we have strangers having to deliver mail to us. Very annoying ! How do we know we are even getting all of our mail??
My niece lives in Vero Beach Florida and I keep sending her mail and it keeps getting returned, this is the second time I have sent her son a birthday card and it has been returned? Her Dad just told me his grandson's birthday card has been sent back 3 times since mid April? I'm a retired postmaster, what's going on? She's lived here for well over a year?? I'm going to send it to you.. could you please take it to the carrier of 530 46th Court and explain that Skyler Shaw does live in this house!! His Mom is Jennifer Grandy.
They are terrible at getting your mail in a PO Box that you are paying for. Today they tell me they have a cut off at 10:30 am. and this is not true, the other day I went at 1p.m. and no mail. My assistant went in at 2pm and there was no mail in the box. He went to the counter and low and behold there was 7 pieces of mail! We depend on this box to get mail from our customers. If you are short handed hire part timers.
I gave the carrier mail, which was a card and gift for the upcoming birth of his baby. The carrier tossed it on the counter along side of him. That was the last it was seen. I am not happy with the service or the way my complaint was handled .