Postal Locations

How do you contact the Snapper Creek PostOffice without physically going there in order to make a complain? 1. Had a key left in my mailbox to open specific bin. When key opened bin, no package was there. 2. Waited for mail carrier to ask why my package was not in the bin provided by the key left in my mailbox? (Live in a townhouse where the mailboxes are all located in specific areas). 3. Carrier very politely told me to call 305-270-0335 and ask for Felix, who was in charge of this area. 4. When calling 305-270-0335, you automatically get transferred to "an operator" which after 1:15 +/- minutes drops the call... 5. Looked up email for Ms. Ambrose (who is listed as the PostMaster for this office). The email for Ms. Ambrose is returned with the message "the email address you entered could not be found" 6. Will someone in the Post Office read and respond to these comments???

My law practice is supposed to be on their route. These people are lazy, unreliable, and it's inexcusable. There are days that my mail is waiting to be picked up and it isn't. I have had to resort to sending my assistant in search of a mailbox in hopes that the mail gets delivered. DISGRACEFUL. Let's also add insult to injury - try calling the (305) 270-0335 number - they DO NOT ANSWER. Truly disgusting. No pride in their work. Shame on the these lazy people.

We had an overnight package go through this Post Office. For whatever reason, they stated that there was no Authorized Recipient Available. So, we call the 800 phone number and rescheduled the package to be dropped off. No problem we will take care of that for you and reschedule the delivery. Waited all day watching the web-site, the package never update. So, called the 800 number again and they said the Snapper Creek Post Office did not honor the re delivery. DID NOT HONOR!!! Isn't it their job??? So, we get the phone number 305-270-0335 and like everyone says below, they DO NOT pick up the phone. Must be nice to have the phone ringing beside you and you don't have to answer it. So, called back into the 800 number and they stated that they were sending an e-mail to the Manager to call us back.......guess what, still waiting. When the government looks for Fraud, Waste and Abuse, they should start by closing this Post Office location.

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I am so sick of this post office. We have a very reliable mail carrier but if he takes a day off there is 99.9% chance we wont get our mail delivered at all. Or its delivered to the wrong house. We you go to the post office in line, you wait forever and they employees could care less- they work at an even slower pace if they see people waiting.

I agree with most of the reviews currently posted. I, too, am disappointed with the service at this postal location. In the past year or so, I have had packages that were identified as "delivered" to my mailbox, only to find nothing there! And as others have indicated, you simply CANNOT get anyone from customer service to return your call. When I have spoken with a manager (in the RARE occasion they return my call), they were not able to find my items. And their response was simply, oh well, what do you want me to do? I cannot make it appear out of thin air! I am writing this because it has happened to me yet again! A package was marked "delivered" today (5/10/17) around two in the afternoon, but it was nowhere to be found! In every case when a package has been lost, it has been something ordered from eBay, things that are not easily found nor replaced. And since they were marked as "delivered", I wasn't even able to get my money back from the sender! The quality of service at this location (regarding the delivery of mail) deserves no stars whatsoever! Someone should be held accountable, but clearly that isn't going to happen. I just wish that they would hire personnel that CARE about what they do regarding serving the public rather than (what appears to be) simply collecting a paycheck. If I were you, I would use UPS whenever possible. Terribly disappointing, to say the least...

This is ridiculous! My mail carrier has decided to place a hold on my mail and it has been 3 weeks and this case still has not yet been resolved. Case was escalated to district consumer affairs office and the saga still continues. No mail for 3 weeks, no answer ever at this location and no resolution to my problem. I would like to know who is my mail carrier that started this mess since I have been living in the same location for over 10 years and never had an issue with the mail. SUPER FRUSTRATED!!!

worst customer service ever! first they never answer, and when they do finally answer is with the worst attitude and does not even let me finish my question and hangs me up! WHAT IS THIS PLACE?

Awful service. I have been waiting for 2 hours on the phone for scheduling a passport appointment. No answer, no interest for service. Ridiculous, they just do not give a damn!

Got my neighbors mail....AGAIN. This time her IRS refund. Called the Snapper Creek Office #---NO ANSWER.

This is ridiculous. I've been waiting ALL day for a package and now I get a text saying that the package is undeliverable as addressed. Been calling for the last 1/2 hour and no one picks up. This post office has ATROCIOUS service.

I would just like to put out there that I have called three times to give them the benefit of the doubt that maybe they are busy. All three calls were 10 mins in length so I e spend the last 30 mins on the phone trying to make an appointment for a passport how and I supposed to make an appointment if no one answers the phone?

This location is under staffed and poorly managed. For two weeks they were out of rolls of stamps. On several occasions one or two staff to help over 10 customers waiting in line.

never picked up phone calls.

Doesn't answer phone ever.