I was just in your Celebration Post office, I am a local at I work in the neighborhood, I had a terrible and the most horrible awful experience in a Post Office. It was your front counter person named Larry. I went to the desk to return a Amazon package. It is my first time ever having to mail a return. Larry said you need to tape the package before we can send it back, I asked him for some tape he responded we don’t give anything free then he said the government doesn’t give anything free and he continued to say to me I bet your office you work for doesn’t give anything free. He was so very mean and super rude to me. Very disrespectful and demeaning. I tried to start to tell I didn’t know I had to have the package closed and read to send, he continued to repeat everything and started to point that there is a sign by the table that was behind where I was standing. I walked away and said I am going to report you for being so rude, as I was walking away he started screaming his name Larry. Then as I got close to the door I saw I very helpful lady and she let me us her tape. I then returned to the counter and went to Larry’s coworker whom proceeded to help me send my package. Larry said how did you tape it I said thankfully that lady helped me, he began to scream to her from now on do not give tape to anyone else. I asked to not say anything to her unless he is her supervisor, Larry responded yes I am the supervisor. I did believe him I just think he was being spiteful and mean. He needs to be away from the public, he is very mean and not at all good with working with the Public. I am so angry 😠 he ruined my day. If I ever have to go back there I do not want to even see him in my face.
Just so you all know, i was told by the supervisor in the Michigan ave post office in kissimmee, fl. That the numbers that are on their websites, ARE FOR THE ASSOCIATES ONLY & NOT FOR CUSTOMERS!! I went up there to ask the same question of why no one answers the phones & this is what the supervisor told me!! So whats the sense of having the number on the websites?? You can email them & maybe get a better response!! ALL POST OFFICES ARE LIKE THIS FROM WHAT HE TOLD ME!! So if no one answers, now you know why!!
I am currently on vacation, and sent an item to the airb’nb with the host’s permission. I paid extra for rushed shipping. My item was returned to sender. I’m on vacation to Disney world, and I’m spending my day trying to get my package. The phone number does not work. I tried with different phone carrier’s, and it doesn’t work with any of them. Very disappointed.
The phone numbers they show on their websites, are not for customers!! The post office on Michigan ave, told me the numbers are for the employees & not the customers!! Kind of stupid to me, but thats what we were told by on of the supervisors after making a complaint about our mail carrier!! 🤷🏼♂🤷🏼♂
• Replied to Jenniferiscool22
We sent a package to an airb'nb also, the package was scanned returned to sender addressee unknown. Then the recipient hoped to retrieve the package at the post office, and was told that it wasn't there. Apparently, our package now has been returned to Kissimmee for redelivery. Now that the recipients have left Florida... Sheesh, my beloved Post Office is going to Hell in a Handbasket!
• Replied to Jenniferiscool22
We mailed a package since 7/8 in Celebration st. post office and still have not gotten the package to this day, 7/29z I’ve been calling the office and no one picks up the phone. At one point, someone picked up and hung up.
The package contained clothing, trophies, and other items that have sentimental value and hard earned money items.
We have called 30 times, not even exaggerating and phone was never picked up.
Such a sad case, the whole place even gave a me good vibes. Feels like a small hometown with good people.
Can’t believe with all the complains below, the FEDERAL seem to not do anything or be bothered about the problem/complains.
The number you call, is not for customers. The number they have on their website, is for associates only & not customers. I was told this at the Michigan ave office. It's pretty dumb, but thats why they don't answer because i tried to call also!!🤷🏼♂🤷🏼♂
• Replied to Cel
THE WORST DANG POSTAL SERVICE EVER I SENT A OVERNIGHT PACKAGE TO KISSIMMEE POST OFFICE PAID $80 WAS SUPPOSE TO BE DELIVERED JULY 17 2021 MIND YOU THEY SENT IT BACK TO SENDER ITS NOW JULY 21 2021 AND I STILL HAVEN’T RECEIVED MY PACKAGE AND IM BACK HOME IN SOUTH CAROLINA THEY WONT ANSWER THE PHONE WHEN I SAY IM PISSED IM PISS I NEED MY PACKAGE MY LICENSE MY NEW SHOES AND CLOTHES AND I WONT MY MONEY BACK 😡😡😡😡😡😡
A package was delivered 2 days ago but was not left because of postage due. Yesterday I gave the postal worker the due amount and he said he would deliver the package today. No package was delivered and no one answers the phone at the post office. Where is my package?
Have tons of packages being shipped. I am getting messages of undeliverable. All the FedEx and UPS packages arrived. How can they find the house of 6 years but the post office cannot? I understand it says Way instead of Ave but again nobody else is having a problem. I called today 15 minutes after attempted delivery with Amazon on the phone and I got ‘Oh well’. Give me a break. There are so many options you could have given me. Now you have to send it back and I have to reorder for you to try again.
I put in a work order and request for my mail key as a new resident on May 18th. It is now June 9th and I still have NOT received a mail key after visiting the celebration post office once a week to check on the work order. I have spoken to 2 dissed ent supervisors and called the phone number daily with no one answering it. I need my mail!
I need help with a room reservation that was made to arrive on April 7 and leave on April 12, 2020 due to covid 19 the airports in my country closed and we could not get there, they indicate that I apply for change of date they would be so fine to help me to change the reservation
Charles Smaw Jr. aka Charles Smaw and Yvette Copeland Smaw
Original change of address confirmation letter received and dated January 31, 2020. Charles is missing his mail from Elefterakis Elefterakis & Panek, (EE&P) March 23, 2020. Both mails were addressed with our new address for Charles and Yvette; and was also confirmed both left New York on Friday. March 20, 2020. Yvette received March 23, 2020 and Charles mail did not arrive. (Case #07644622 for Charles Smaw).
Second, we need our mail forwarded to our new address, we paid our fee and received our confirmation (2 separate confirmation codes) letter dated January 31, 2020 (Case #07406530 for Yvette Copeland Smaw.) USPS customer service has escalated our address confirmation asking for feedback and survey to be completed. We will need to take further steps as soon as possible as there has been no resolve at this time. We will soon alert the proper authorities including Social Media to be sure we retrieve Charles mail that did not arrive on March 23, 2020 and also Charles Smaw and Yvette Copeland Smaw verified with official change of address be resolved. Respectfully,
Charles Smaw and Yvette Copeland Smaw.
Please, we are from Brasil and we will be at Kissimmee around January,15th and february,15th.
I would like to use pick up mail where i can purchase online and pick up at your address.
Could you send me information ? costs ? as procedure to fulfil any information .
tks in advance,
We are not getting packages delivered in Celebration. We're getting email confirmation. Yesterday one is missing. Today we received 1 of 2 packages that were ordered at the same time, shipped at the same time and confirmation of each one came within minutes of each other. This is not cool.
Sat, 10-19 tracking number #9405509699937880330968
Friday 10-18 tracking number #ES1000437862308UP01010001F0A
The clerk that we spoke with today (8/22/18) needs additional customer service training. We asked about obtaining a passport and (not very friendly or helpful) she explained they don't do passport at that location. When I asked where would we need to go - she said the Courthouse in Kissimmee. Not being familiar with the area I asked her where that was - she said 1 Courthouse Sq. I was still not clear in what she meant. I didn't know what she meant (again not familiar with the area). She not only gave the wrong address (it's 2 Courthouse Sq) but she could have explained that we would have to go to the town of Kissimmee - to the courthouse. When i said (yes in a very sarcastic way) you have been most helpful - she snapped back "well I did give you the address." Not very Customer Service friendly. She needs more customer service training - or should not be working the front desk. She represents the US Post Office!!!!!
We continuously have mail delayed in their destination when using the mail box outside the Celebration Post office. Zip Code: 34747
As a business, this is very unacceptable. Please let me know what can and will be done.