Postal Locations

I am sick and tired of the postal service in Graceville Florida. There is one particular person there that has refused to deliver my mail regardless of what her personal preferences are she is a Postal Worker and should not let her personal problems come into her job. I have dogs that bark but are inside when the mail comes there is no excuse to not come to my door and deliver my packages that have been waited for for over two months and she had the audacity to put them back for return without even attempting to deliver. She will not get out of her truck to come to my door. She refuses to deliver ANY mail to us and we are expecting some important packages. The postmaster has said he has dealt with this but she is still working here and I want her fired for not doing her job. This has been going on for almost a year now. and its past the ridiculous stage. This is incompetence.