After great delay and many contacts we fortunately met ms Blanco who found and got carrier to effectively deliver a most important priority mail package. Your office deserves high praise for this great service. Pamela Gregory
Without a doubt the worst post office ever! They will have mail held for you and when you request it, they will tell you there isn't any. This happened in December when I was awaiting Christmas packages and I was given the packages in February. I just called about my closed P.O. Box and was told I would need to come in and reopen it when in truth I can reopen it online. She got rude and hung up. There is one employee who screwed my forwarding mail up so badly it wasn't funny. They should not be working there!
This is the worst facility ever. They lost 2 packages of mine and lied that it was delivered to my mailbox. This happened within two weeks of each other. Mad as hell. We had another alternative than this dysfunctional facility.
I do not understand how the postal system in the Washington, DC area is operating. Yesterday, October 11, 2018, a carrier came to deliver the mail around 6:30pm. I have tried to contact the Lamont-Riggs Post Office at 6200 North Capitol St., NW. to inquire about the late delivery but the line stays busy. I had to log a complaint about one carrier holding my mail without my permission. I have had no response. What is going on? And now the Post Office is asking for a increase in the cost of stamps. I do not believe that poor service should be compensated.
My tax dollars hardly at work:
After already having had the experience three months prior of this post office losing my certified letter from the IRS and spending an hour waiting there while they looked for it, I was filled with trepidation to pay a car to take me all the way down there, when there's a branch blocks from my house. When I arrived the ssa, Ms. Cook, chewing food with her mouth open simply looked at me. I said I was there to get my package. She said "slip". I explained that I didn't have one and that I had been sitting on my porch during the time it was supposedly delivered. She said, "number". I gave her the reference number. Without repeating it back to me, walked off. 10 minutes later returned and said, "What's the number?". I gave it to her again. After 15 minutes she returns and asks, "What's your name?" Another 15 minutes go by. She returns empty handed and says, "we don't have that." I said that I was told by three people that it was there, including all tracking systems. She then said that it was on its way back to the sender because they didn't have my house number, showing me an internal sheet that only listed my street name. I asked who was responsible, showing her the order form with my complete address. I then asked to speak to a supervisor, at which point Ms Harley next to her rolled her eyes at me. Ms cook comes back saying that the supervisor was busy. I said I'd wait. She said, "no, she wants me to get your information and she'll call you." I said no, I'll wait." Explaining that I'd been promised that the last time this branch lost my mail and never received a call. 30 minutes pass. Ms cook says, "she's looking for it". I said I thought it was being shipped back to the UK. She shrugged. I said to Miss Harley, while i was waiting that her rolling her eyes made a frustrating situation worse for me and that she should try to be aware of her nonverbal communication. She said very aggressively, "You can't tell me what I did. I'm not in this". When Ms Clipper finally surfaces, she asks me for my number and says she'll call in a few days if they find it. The overall lack of integrity alone is shocking. Do they put all the mail into a scrooge mcduck vault and go swimming in it, opening our mail and doing whatever they please with it? Ms Mitchell, the branch manager called later that night, while I was at work to say they had found it. So, it was there... I can't even.