I was in the post office today and witnessed an altercation between a customer seeking passport services and a postal employee. It was a family with a young child and the issue concerned passports, so no doubt emotions were running high from the outset. I do not know any of the details and am not writing about the incident per se, but there was an employee present - an African American woman - who deserves recognition for her handling of what was, for a moment there, a very tense situation. Never once did she raise her voice though the customer was yelling and cursing. She was never disrespectful to the customer, nor did she show anything less than support for her colleague. I don’t know if she is a manager, but she should be. It was a textbook example of de-escalation and she should be commended for her actions.
Excellent. I have been regular customer for years. I have always found staff knowledgeable about postal products and services. The station manager sets the tone of friendliness and good service.
During pandemic they have done excellent job of arranging space so contact with other customers is limited and customers spend only a brief amount of time in store. I am in high-risk group because of my age. The Post Office is only public space in which I feel comfortable. I depend on delivery service for pharmacy products and groceries.
This post office never answers their phone. My package has been held at their office for a week now because the address was "undeliverable" and I haven't been able to reach anyone at this location to clarify the status of my delivery. so frustrating.
Still waiting for my package that was "delivered" last Friday. I've spent hours trying to track it down/ get an employee to assist. This office does not answer, the annex office is so unprofessional and ineffective. Frustrating to say the least.