I went to this post office today to apply for a passport. I arrived at 12:10. The times listed on the website stated that the hours were 10:30-12:30. I waited (5 or more min)to be helped only to find out that the person who was responsible for the passports had "cashed out". They could Not help me!!!! There was no sincere apology, further explanation, just come back next week. I work an 8 hour job 7-3:30.... the passport time is listed as only being available until 3:30!!! I bet they "cash out" at 3ish like today. List the correct times on the website!! I am so angry and disappointed in this unhelpful place. I will look else where.
I keep getting mail addressed to wrong people or addresses. The house number is correct but either the addressee is deceased or lives on a different street. If this continues can the mail just be discarded?
Last time I was serviced by this post office I was overcome with alcohol breath from the person waiting on me. Said he couldn't continue to help me with a PO box application as he was going to lunch! I thought he had already had lunch because of the amount of fumes being directed to me as I was standing in front of him. I can't believe the USPS continue to employ an alcoholic drinking on the job!!
Incredibly poor customer service. I had to send out about 30 CDs in envelopes. There were several people working and while I felt bad that it was a large task, I felt good knowing that other workers could help the rest of the customers quickly and efficiently. The employee I was dealing with asked me about some decorations that were on the packaging I had and I informed him as to the reason to which he rolled his eyes. After finishing the packages, I thanked him and told him I appreciated it as it was a large task. He then proceeded to give me "suggestions," but really, he lectured me. He told me that I am not supposed to tie him up for that long (despite, as I mentioned, there were other workers helping other in line and no one had to wait because of me). He said that if I am to do this again, so bring in one envelope so I could be set up with stamps to do them myself. I would have been happy to do just this, but why wasn't it suggested to me when I came in? Wouldn't it have been better to mention that in the beginning and "set me up" with what I needed before spending the 20 minutes doing it? Then he told me that whoever addressed the envelopes needs to learn how it do it properly because a lot of them were bad. He said I could look up how to do it properly online. Now, all the CDs were going out to college radio stations....all of the addresses were taken right from the radio station websites. They were addressed properly and uniformly. I went to the New London Post Office with a considerably higher number of packages to send on several occasions. I was never told not to bring in that many packages and I was never told they were not addressed properly. At New London they simply told me that they understood that people need to send things out with I apologized for the size of the task. The man in Waterford acted unprofessionally and was down right rude. I wish I had said something to him then and there but I was caught off guard by his attitude and was very uncomfortable. I simply said thank you and left.
At 3:45 I came in to get a passport for my son. I was told by an employee to fill out an application and so I did, but incorrectly. I was given another form to fill out. I had a question and it was around 10 after 4 and customers are still being processed. A lady came up to help me with the passport application, she came up and said I hadn't finished the application and walked away. The gentlemen helping people said I could no longer be helped and to come back the next day, while he was still helping a line of people. The lady, whom I never got to ask my question, said she wanted to leave therefore leaving abruptly after telling me I hadn't finished. The customer service was poor and I will not be going back to this post office. I would not recommend to anyone to get passports or any service with this post office.