Called the Windsor USPS this morning first thing this morning and Sue answered the phone. She listened to my problem and helped me get a solution. I had called 18002758777 and they gave me incomplete information, unfortunately. Thank you so very much, Sue at the Windsor USPS office.
I am appalled at the number of mistakes made in delivery. It's almost daily. We are constantly ending up with our neighbors' mail, some of which are packages or look important. I understand that the occasional mix up happens, but I'm not kidding. It's nearly every time we check our mail. And we've had packages go missing. Now it's a week before Christmas and I've just been notified that a package was delivered to our box, but there is nothing there. It is unacceptable. Get it together!
Deliverer left neighborhood mailbox wide open and left so anyone can steal the mail and packages. Of course its 5 PM so they are closed, they have no phone # voicemail to report this so everything will probably be stolen in the morning. Constantly getting neighbors mail weekly as well. On the bright side I have met all my neighbors because I get to deliver their letters I receive in my mailbox.
The Customer Service provided by the two primary people at the front counter, Kary & Sandy is fantastic. They are efficient, patient, positive and know how to get it done! It's unfortunate they work for a local Post'master' who is a waddling example of why government (quasi) agencies are largely #failIt would be great if this location was updated to include a self-service shipping Kiosk with 24 hour access. In contrast to the value of a kiosk; there is a secondary postal location at a local bank, that is completely redundant, offering no additional value 1/3 of a mile up the road.