This perhaps is the most dysfunctional post office I have ever encountered. We were in Denver for one week and when we returned a note was in our mail box to pick-up the mail at the post office. When we went to the post office we were told the mail wasn't there our carrier had it on his truck. The mail was never delivered to our box and an effort to locate it was only made after we returned to the post office and indicated we were filling a complaint. Not one week later this post office returned a package sent to me from a vender in California with no notification why it was not delivered. I am not interested in excuses. This is the same service we received Christmas of 2020 from this post office. This also explains why I mailed all my packages this Christmas Fedex. You are going out of business for one simple reason -- total incompetence.
Please remove the USPS postal worker, younger man, working at the Silvercreek Inn (Post Office). He is incredibly aggressive, ridiculous misbehavior (followed me out the door, leaving his post, for absolutely no reason, other than to complain about his boss and hurl insults at the Customer). This guy is a menace, scary temper and not suitable, for role. Please remove him before an other Patron is assaulted by his childish bombastic behavior. Event occurred 3-10-21.
Poor execution of duty, incompetence and accompanying surly undertone. Why they have not employed a database to correlate Street Address to PO Box is just ludicrous. Sure, it’s Grand County and the DMV and/or Assessors Office may have multiple physical addresses listed (like 6 in my case?) because incompetence is viral. But a simple database, (it must be simplistic), could correlate all to one PO Box. Since many companies will not ship goods to PO Boxes, due to fraud. A homeowner, 2nd homeowner, renters, etc. could simply fill out a form (which incidentally is already being done) and then cross-checked with DMV & Assessors (companion Gov’t entities) databases. That way either a Street Address -or- a PO Box could be used. Why that is needed? More online volume, more permanent residents, more fraud/theft, etc. If I order from a vendor, (Amazon, Walmart, etc.) their Order Mgmt. processing has an address verification (only physical address, not PO Box), which then requires ‘creative’ PO Box inclusion. Problem: downstream suppliers, shippers, vendors, warehousing, consolidators, etc. don’t use PO’s or are omitted. What does Granby USPS now do, no notice, they don’t ‘hand sort’ they just send it back to shipper (one of possibly many linked). That leaves the Customer in complete limbo. Get your act together Gov employees! You are not “Grand” more like ridiculous.
My family spent the holidays in Granby. We ordered Xmas presents online for delivery to our timeshare. Most presents arrived if they were carried by FedEx or UPS (many thanks for their service). However, one present was to be delivered by the United States Postal Service. Tracking informed me to pick it up at Granby Post Office. The post office said they have a policy that they do not deliver packages unless there is a PO Box address AND their standard practice is to return items to sender. Unbelievable! My family will not spend our vacations in Grand County! This is an absurd policy of the Granby Post Office and short-sighted as to the impact of tourism. If the USPS lacks resources to deliver, hold the packages for pick up!
I have gotten a notice on my phone a package has been delivered to Granby Post Office(since the 8th and today is the 11th), which Silvercreek Post Office is apart of. I was on the phone with Amazon and USPS and had a customer Care Person hang up on me, from the USPS, when I was explaining how it works up here. I still don’t have a package tried to call the GRANBY office and no answer. They tell me I will have to wait in line for 1 hour or more just to talk to someone about this problem! Please. Help!!!!
I am very concerned about a lack of use of PPE at the Granby post office. These workers are not protected. There is no use of masks by customers or workers. There is no plexiglass partition. This is a potential hotbed for COVID. the virus lasts longest on metal surfaces and the walls of this post office are lined with metal boxes. Please do something now before it is too late.
I'm extremely frustrated with our post office and I'm not alone. Living in the mountains many things are ordered through websites. I receive confirmation packages have arrived and 2 days later they still don't manage to give a yellow slip or put in a locker or even acknowledge it's there but haven't sorted yet. It's absolutely ridiculous! Not only that but regular important mail as well. They either need more people or a new supervisor. Every employee continues to point fingers at others. So.eone needs to be held accountable! Mail needs to be delivered promptly on a daily! Not when they feel like it. This is a government job so is the government to be held responsible? Never in my life has it taken 2-4 days after post office has received to get my mail. Completely unacceptable! Fix it or will continue to complain and make claims until resolved!