I received emails saying 2 packages were "Out for Delivery on January 17th. Had a package delivered on my porch on January 17, the second one was not. Low and behold, I received an email saying the package was no delivered because there was no access to my yard. The mailbox is on the sidewalk, not in the yard, and the Postal Worker had no problem delivering the other package on my porch. Sounds like the person forgot to deliver the package and upon return to the Post Office the package was discovered, and the bogus excuse was scanned in. Also, the email indicated that the package would be delivered on the next business day. Here is two days later and the package has not been delivered yet.
Horrible... Late, missing mail , packages not delivered.. excuses. Theft.. your message said I would be getting my package late at 9:00 pm so I wait outside for it , its raining I wait until get a message at 11:35 pm saying my address is wrong (lie). And you are sending my package back to t the sender,
I recvd email tracking telling me my small pkgs were put in specific location n they were NOT. Why would I get this if they were NOT?
Did not come in todays mail either. Sometimes our mail is put in neighbors box.
Pecos station doesn’t deliver packages to secure mail room or to doorstep. Many excuses and not following regulations!!
The regulations for parcel delivery are found in Section 32 of the M-41, a copy of which should be at every carrier case. For foot routes, M-39, Section 321. 4 states in part:
...If a parcel does not fit completely within the mail receptacle or parcel locker (when available), determine if someone is available at the address by ringing the doorbell or knocking on the door. If no one is available to receive the parcel, follow the procedures in 322.311 and 322.312.
For motorized routes, M-39, Section 322.31 has virtu- ally the same language.
These instructions make it very clear that when a par- cel is too large for the mailbox (or parcel locker), delivery must be attempted at the customer’s door. Only when no one is available to receive the parcel are carriers author- ized to leave the parcel in a protected location or leave a notice. Section 322.311 states:
All use the above information when you write your complaint about the non delivery of parcels, at USPS.com, customer service, contact us,