I recvd email tracking telling me my small pkgs were put in specific location n they were NOT. Why would I get this if they were NOT?
Did not come in todays mail either. Sometimes our mail is put in neighbors box.
Pecos station doesn’t deliver packages to secure mail room or to doorstep. Many excuses and not following regulations!!
The regulations for parcel delivery are found in Section 32 of the M-41, a copy of which should be at every carrier case. For foot routes, M-39, Section 321. 4 states in part:
...If a parcel does not fit completely within the mail receptacle or parcel locker (when available), determine if someone is available at the address by ringing the doorbell or knocking on the door. If no one is available to receive the parcel, follow the procedures in 322.311 and 322.312.
For motorized routes, M-39, Section 322.31 has virtu- ally the same language.
These instructions make it very clear that when a par- cel is too large for the mailbox (or parcel locker), delivery must be attempted at the customer’s door. Only when no one is available to receive the parcel are carriers author- ized to leave the parcel in a protected location or leave a notice. Section 322.311 states:
All use the above information when you write your complaint about the non delivery of parcels, at USPS.com, customer service, contact us,