Trying to get mail held for 2 weeks is difficult. Dealing with the “form” is hit or miss. Online hold, for me, always seems to end with a call to “contact us”. Tried the “app” for the first time and it worked.
The larger problem is, when mail is held you must specify the day you are going to pick up.
On that day you go to the new building, ask for your mail and it isn’t there. It is at the old building, which you cannot pick up from there (any longer). The clerk takes your name and address then tells you to return in 2 business days to get your mail.
Sure, ok. I asked if I could call in to get my name/address on the list 2days prior to my return from vacation. (Thinking I would have a better chance of picking up my mail on the day I told to post office I would) The clerk gave me the most unexpected answer. “You can call, but nobody answers the phone”. I laughed.
I had our mail temporarily forwarded from Castle Rock Colorado to South Padre Island, TX on December 1st thru February. I have not received ANY mail yet, and it’s been a month! Today is January 4th.
I went into the temporary Post Office and did it in person. No mail yet! Need help!
Have done everything I can do from South Padre Island….I talked to several people and was assured my mail would get forwarded to us. It’s been OVER 2 months and still no mail! I am so upset and today is February 2nd!
• Replied to Forwarded mail
Candace M Garabrandt
No mail service in almost a week!!! We always get mail. Missing 4 expensive British magazines, and several bills. It's been bad occasionally, but not like this.
We have not had mail delivery in 2-3 days now; might get mail a total of three times per week the past 2 weeks. ???? I agree with the Valley Drive post below...please put packages in parcel box built into the mailbox pillar, that's what it is there for. Thank you
Why worry about porch pirates When you have post men or women laying packages on the ground and on top of our mailboxes. IT is totally ridiculous to do that, I bet they wouldn't put there own mail by the road and on the top of there mailboxes to easily get stolen. This should be an firable offense.
I can’t tell you how many times I have driven by the Castle Rock Post Office and found the employees leaving packages outside in the weather, not to mention anyone can come up and take them. No wonder I’m missing packages.
Service has never been exemplary in
my 20 years in Castle Rock. However, the new carrier in Silver Heights has set a new low benchmark. No matter what, she is simply unable to do the job. Mail is never delivered daily, it is delivered in clusters as she deems fit. Got a package? She won't deliver it.... It will make the world tour and you will have to come to the post office because no one cares to do their job properly. No quantity of patience or complaining seems to make any difference.
The folks behind the counter are saints.
Have been getting neighbors mail on a pretty regular basis and very little of my own. Just wonder how much mail of mine is going into other peoples mail boxes. Luckily the peoples mail I'm getting is easily delivered to them personally. I certainly wouldn't trust the Castle Rock post office to actually deliver it to them if I try to return it to the post office. We have been advised that mail will be slower but not that it's going to the wrong address. Trying to call the Castle Rock post office is a exercise in futility. It rings and rings and then goes to a busy signal.
It is ridiculous to have to figure out where our mail is on a weekly basis. We have been missing important mail - Certified letters, packages, you name it. And I can’t get anyone on the phone to help me locate any of it. What am I supposed to do? Go to the Post Office and stand in line every day, asking for my mail?
Quite frequently one of my neighbors receives our mail. I do not understand why the mail person can not decipher between names and addresses. She lives across the street and the addresses and names are nowhere close to eachother. We do have the morning email available telling us what is in the mail for the day and when the neighbor gets our mail, we are missing items that were to be delivered. We have also had missing mail that has not even made it to the delivery notification email, let alone the mail box. I think the mail carrier also has his wife helping him. This is not good!!!
I need a new key to my mailbox. It broke and we are not able to access our mail. I can't seem to get ahold of the post office. it just rings and rings and goes to a busy signal. no one answers. Please message me to address. Thank you.
It has been 30 days since I submitted a change of address in person at the Castle Rock Post office. 2 weeks ago I verified it was submitted at the post office in Springtown Texas. They said it would take 10 business days to go into affect. So here it is 22 business days later and no forwarded mail. Nothing has been returned to my client that mailed me something on May 27th. I am sure all my mail has ended up in the trash. I bet it was just COVID related delay. What a joke.
Dear Castle Rock Post office, I am new to the area, have used all the features to ensure my mail follows me. The previous tenants of our address have not. When I return the mail you put in my box for them and label it "Return to Sender, No longer at this address" I expect it to not show back up in my mailbox 48 hours later.. seriously..
A key for one of the mail boxes for parcels was placed in my mailbox. I tried all four of the parcel mail boxes. Two opened and were empty, I could not get the other two open. I put the key back into the mail slot because I did not get my package. My address is 5056 Persimmon Lane. I hope someone can help me get my package. Thank You
Check out POST OFFICE LEARNS THE HARD WAY !! - CASTLE ROCK COLORADO - First Amendment Audit by Amagansett Press. One of your employees needs to be spoken to, also if you don't want the public in certain places, you need signs.
I am taking this to town leadership and the D.C. This is ridiculous! I have recently had mail and packages go missing. I found one of my pieces of mail on the sidewalk just this morning. IRS letter missing!!! You better get it together Castle Rock Post Office!
Starting to get extremely upset because whoever my post person is can’t seem to read or put my packages in the correct mailboxes i have now had 2 packages said they were delivered to my mailbox when they really aren’t there, you need a key to get into my mailbox which only means the post person is the problem my shit isn’t getting to me. So where are my packages of I’m the only one with a mail key? Are your employees stealing my packages? I would like answers and to have this resolved. My hard working money will not be wasted on a post person who can’t do their f***king jobs correctly.
I have tried calling the Post Office on at least 6 occassions and can never get through - it rings and rings and then goes to a busy signal. I request pick up of small parcels and get Confirmation Numbers from the USPS but the packages never get picked up - I live in the Meadows. This is ridiculous!!!! They should not offer a service they have no intention of following through on. What's the point of scheduling a pickup if things never get picked up??? A very frustrated customer of the USPS in Castle Rock.
I have read the comments and even after several years they still do not answer the phone and after several hundred rings it turns into a busy signal. So nothing has changed at the Castle Rock Post Office. I have a package they put in the parcel locker and then did not put the key in my mailbox. Since the package says it was delivered I will be billed a couple of hundred dollars for items that I have not received. Thank yo so much Castle Rock USPS for doing such a great job of screwing up everything and having nothing change about your service in what looks like several years. Big way to go!
Mail service in the Silver Heights subdivision is horrible. Tracking packages that should have been delivered to be told not able to deliver, even though we were home, no tag left because the carrier is lying. Went to post office to discuss with Post Master, absolutely no help. Our mail is left in the wrong boxes and we receive other people's mail in our box.
We all know the new contract worker is new, but there's no excuse for not delivering our mail and packages. I have talked with other residents in this neighborhood, one family all mail was forwarded downtown Denver without a mail forward in place. Our residential service is pathetic.
I'm filing a compliant with the Post Office General in Washington DC. and would encourage all with issues to do the same.
I recently moved into the Bella Mesa community that is serviced by this post office. We have community mailboxes to pick up our mail and ours is not labeled, I believe that we are not unique in this. We frequently get neighbors mail and I have had packages and expected mail say that it was delivered but I never received it. I don't know why they don't have our mailboxes labeled as I believe this would help with the issues. I've tried to call the post office several times about this and I can't ever get through to anyone.
Why do you never answer your phone, then take it off the hook when I try to call back? I have an issue with my mailbox and coming in just for that is a ridiculous waste of time when I can call you. Customer service? Nonexistent.
Had to call 3 different managers when the key literally broke off inside the community mailbox. My item sat there since Friday in the heat and is now ruined. Normally, the supervisors are so willing to help and send someone right away, but for some reason the 3 supervisors I spoke to were awful and not empathetic at all. I had to call Richmond American Homes to ask them to complain to get the box fixed. Its still broken and not replaced.
We continue to have mail delivered to other people’s homes this is getting to be a freaking joke. I have packages delivered torn open and contents taken. The mail person should have notice it and said something so he doesn’t get blamed so since he did not he is now to blame. I have filed multiple police reports but nothing happens to this mail person I am ver luck to have honest neighbors who bring my valuable packets to me. CASTLE ROCK POST OFFICE IS A JOKE.
I live in Harris grove area beware of the package delivery guy not the mail lady she is awesome.
We have not received mail for almost two weeks. We did not ask for a stop mail. We have tried calling but the phone is perpetually busy. I have also sent emails to Chad Miller. While school is taking place at home for students, we still have bills to pay and mail that needs sent.
Phone is always f**king busy, package with tracking does not get delivered with rest of mail and need to go to Post Office to pick up.
Cannot get a hold of them to find out why have to risk my safety and the safety of other to go down and pick up.
I took a sealed envelope with a stamp to the Castle Rock Post office. I noticed the corners were not totally sealed. Since it had a pay check in it I asked Nikki the employee behind the desk if she could put a small piece of tape on it (not like an entire package, a tiny piece on an envelope) and she said "no, we don't do that."
She was so stoned faced and it took me by such surprise that she had not one once of customer service skills in her. I thought maybe she didn't understand so I repeated myself, "I just need a tiny piece on the corner to ensure it doens't tear open." Her response again was "No, we don't do that".
WOW! Government worker at it's finest, were customer service is NOT in the vocabulary! I too get wrong my in the mailbox repeatedly.
Order something from Amazon, shows it was delivered, wasn't put in my mailbox, or a key left for where packages should be. Not only that but my mail person is constantly placing the wrong mail into my box. If you can't find people who can do the job, I don't think they should be handling mail of people in this town. Plus now I need to figure out where my package is.
Local number won't go through, call the 800# 1 hour 18 minutes hold time. Really.......................................................................... Terrible, this is why ups, fed x are better choices!
had to hang up, called back 40 - 50 minute hold time. It shows our 12 foot long package was delivered today, needs signature, my husband home waiting for it. yet everything says it was delivered.. can't talk to anyone to try & find out where it was delivered.. so frustrating.
• Replied to Dee Rollins
Service at the counter has been improving of late. It's amazing to experience how much faster I can be served in line when there are 3 or 4 representatives instead of 1 or 2. The lines in the past were routinely as long as the counter and often out into the lobby.
In addition, it seems the employees attitudes are much better. They seem to want to serve customers in a friendly and efficient manner rather than just going through the motions. I'm leaving this comment because I want management and the employees to know their efforts are not going unnoticed and ARE APPRECIATED!
This post office does not answer their phone, in fact quite sure they take it off the hook. Even other Douglas County post offices are saying the same thing.
Does anyone read these reviews and who is responsible in holding the employees at this post office accountable? I am not expecting a response to this review given my experience.
Why doesn't anyone answer the phone number when I call??? I've called at a variety of times across the day and no one answers the phone--EVER!~ What is going on??? How can I reach someone to discuss 5 bills not being delivered to my mailbox??? HELP!!!!! Not impressed with the service.
What a joke of a post office . My mail forward isn’t working . The postman is putting my mail in the wrong box constantly at my new place . They say they will call me back when I go there and ask for help to straighten it out and they never call . The phone number is constantly busy , pretty sure they take it off the hook . I’ve never been so angry with a post office . 1000.00 check just lost and they don’t seem to want to help me at all!!!!
The service of this post office is really bad. They say a package has been delivered when it has not. I have to go to the box more then once and it appears. The post man is gaming the system....he delivers it later than he says. I am sick of getting my mail at 6:15 in the evening. Hire some compentent employees.
I have been living in my home for almost a year. I get everyone elses mail except my own and my neighbors get that. Are the carriers not tested to insure they can read? I have tried to call the local post office in Castle Rock Colorado to complain but the line is ALWAYS busy and I cannot get through. Additionally the lock box where packages are left are not functional, the locks are impossible to open. I had a package left there today and was unable to open the box. I tried all the others that were unlocked and the locks were impossible to turn. This is frustrating and the entire neighborhood is up in arms.
This is the worst post office. No customer service. I wish they would pay these employees like the real world and if they do a good job they get bonuses or they are fired. It is such a simple job, but somehow, they can still screw it up.
First of all, yes they should definitely get paid more. Second, you obviously don’t have a clue what your mail carriers job entails. It is anything but easy. Try remembering 600 or more addresses. And that’s just 1 route. They fill in for other routes when necessary. They don’t just show up in the morning with all the mail in a nice neat pile. It’s all sorted and cases by your carrier. Each piece of mail is sorted and put in its slot. After several hours of sorting they have to pull it all down and haul it to there vehicle. Mail is heavy. Especially when it’s magazine day or telephone books etc. Also, don’t forget the butt load of packages that they have to deliver. And keeping up with who moves out, who moves in, who wants their mail forwarded, who wants theirs on hold. Also, try remembering who wants their packages left at the post office and who wants theirs delivered every time. Get in and out of their vehicle hundreds of times a day. They deal with your dogs, wasps, spiders and mosquitos all day. They also pick up your outgoing mail and packages. There’s much much more on the to do list but that’s just an example for you. Finally, guess what? It’s all done free of charge to you. You don’t pay them to do the work they do. You don’t get charged for their service. Anyways, I hope that helps u understand a little better.
• Replied to Obama
Awesome Customer Service!!! I had an oversized package delivered so the key was left in my mailbox. When I tried the key, it would not open. I called the post office and spoke to Glen, who said he would try and contact the carrier and get it to me. It wasn't 5 minutes when he called back and said he contacted the carrier and he would retrieve the package and bring it to my door. Within an hours time, the carrier was ringing my door, package in hand. Thank you so much to my Awesome carrier(sorry I didn't get his name) and Glen! That is Customer Service!!!
We order medicine for our dog online. It doesn't fit in our regular mailbox so the mail girl puts it in the large package box and leaves the key in our mailbox. The only problem is the key does not work. I left her a note in our mailbox and she did nothing about it...just left the key that doesn't work in the box and put new mail on top of it. Our dogs medicine has been sitting in the box for two days now and I have no way of getting to it.
And this is the third time we have been given a key that doesn't work. Nobody cares if you can get to your mail or not.
Something needs to change.
I was just sitting in my front room when I saw our mail carrier drive up. She got out carrying a long box so I got up to meet her at the door. Before I could open the door and threw the box on my porch resulting in it hitting my door. I opened the door and she was already in her truck. When I stepped outside she was pulling away. This is not the first time I have had problems with our mail carriers. I have been to the post office in person countless amount of times to complain about opened cards and packages, wrong mail in our box and our mail going to our neighbors. I am beyond frustrated at this point. I am severely frustrated and down right angry. There is no reason for this and certainly no reason for a box learly marked FRAGILE HANDLE WITH CARE on it to be thrown on my porch from my drive way when all she had to do was take a few more steps and go up two stairs. With that being said, something needs to be done. Action is required and this mail carrier should suffer the consequences. I really don't care if she loses her job. She clearly doesn't want to do it well anyway. Annoyed in Castle Rock, Vince and Lori
I had a package that was suppose to deliver June 22nd...it never showed up, and the tracking information says delivery status not available. I went into the post office twice. The first time I gave them the tracking number, they said they would get in contact with the carrier and call me later that day....this never happend. I called the very next day and still no one got back to me. So the following Monday I went in, and they asked for the tracking number again and said someone would call me, again this never happened. Today I call and AGAIN they say they will talk to the carrier when they get in and call me. I am betting I will not get a phone call. If you lose someone's package as a supervisor it is YOUR responsibility to find that package. Not tell me it looks like it is in castle rock you just don't know where. Put a little pep in your step and start doing your job as a supervisor AL and Chris.
Yup me to I bet you live in the crystal vvalley ranch area like me doesn't come till 6 everyday. I actually am doing something about it tho because he has lied on the tracking delivery time with packages as lot and I have proof . he's done!!!
• Replied to Annoyed.
Wow... I've lived in a good amount of places in my lifetime & NEVER have I had this bad of an experience(s) with a post office. My biggest & most annoyed complaint is that this PO is CONSTANTLY marking packages as delivered and it's not true, there's no package, there's not even any freaking mail! They don't even come, yet they say all my tracked packages are delivered. It's so annoying, I can't even explain. I receive a lot of packages, but they are NEVER delivered when they are supposed to be. I've had NUMEROUS packages and mail delivered to me that are for other addresses, I end up having to deliver them personally to the correct recipient. I should get a job there, at least I know I'd do my job correctly & not lie about when a package is delivered. It's incredibly frustrating that this PO is so horrible to deal with. It's sad, really.