Santa Cruz Post Office

NOTICE: The Postal Service is an essential government service, and will remain open wherever possible.

850 Front St, Santa Cruz, CA 95060

Contact Numbers

Phone: 831-426-0144
Fax: 831-426-9154
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 5:00am - 6:30pm
Tuesday 5:00am - 6:30pm
Wednesday 5:00am - 6:30pm
Thursday 5:00am - 6:30pm
Friday 5:00am - 6:30pm
Saturday 6:00am - 6:00pm
Sunday Closed

Last Collection Times

Monday 6:00pm
Tuesday 6:00pm
Wednesday 6:00pm
Thursday 6:00pm
Friday 6:00pm
Saturday 5:30pm
Sunday Closed

Passport Appointment Hours*

Monday 9:00am - 11:00am, 12:30pm - 4:00pm
Tuesday 9:00am - 11:00am, 12:30pm - 4:00pm
Wednesday 9:00am - 11:00am, 12:30pm - 4:00pm
Thursday 9:00am - 11:00am, 12:30pm - 4:00pm
Friday 9:00am - 11:00am, 12:30pm - 4:00pm
Saturday Closed
Sunday Closed

Routine processing has resumed. Please see State Department Response to COVID-19 webpage for more information.
  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call or schedule online.

Bulk Mail Acceptance Hours

Monday 10:00am - 12:30pm, 1:15pm - 4:30pm
Tuesday 10:00am - 12:30pm, 1:15pm - 4:30pm
Wednesday 10:00am - 12:30pm, 1:15pm - 4:30pm
Thursday 10:00am - 12:30pm, 1:15pm - 4:30pm
Friday 10:00am - 12:30pm, 1:15pm - 4:30pm
Saturday Closed
Sunday Closed

  • Bulk Mail Acceptance
  • Bulk Mail Account Balance
  • Bulk Mail New Permit
  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Passport Acceptance
  • Passport Photo
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Sure Money
  • Street Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

East Santa Cruz
1146 Soquel Ave
0.6 mile away

Soquel
4768 Soquel Dr
2.8 miles away

Scotts Valley
241 Kings Village Rd
2.9 miles away

Capitola
826 Bay Ave
2.9 miles away

Reviews

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I am so frustrated with my mail delivery!! I live on the Westside and haven't received my mail for 1 week now, except for this past Wednesday at 6:30 in the morning!! In that delivery was a bill that I missed the due date on because of mail not being delivered on time. I am also frustrated when I call the Post Office because the phone rings for about 20 times then, I get a "hang up"!! Mail doesn't get picked up either and I have to go to the Post Office. I am 80 years of age!!!!!!!
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I’ve had mail in my mailbox for pickup for 3 days and no mail delivered for 3 days with no way to know why on Tuesday
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Is it possible to post days when there will be no mail delivery or a number one could call for updates? I know you are overwhelmed and facing all kinds of challenges, but I’ve had mail in my mailbox for pickup for 3 days and no mail delivered for 3 days with no way to know why
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I have received NO mail since 12/22 tho Informed Delivery shows me I have mail. Where is my mail?
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No mail for three days in 95060. Packages marked delivered and are not. Anyone want to file a RICO case against the Santa Cruz Front St Post Office? EPIC FAILURE by the Post Master. Should be fired for gross negligence.
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I’ve got the same situation here. A package showed it was out for delivery and also delivered on Dec.10th but I still haven’t received it. I even tried calling the post office only to get a busy signal all day. Must have phones off the hook. So I went down in person and the lady at the desk told me they have packages stacked to the ceiling and that she was just unable to look for my package because there’d be no way to find it and that I should wait for it to be delivered and that I should have it by Friday. This is unacceptable. It was supposedly “delivered” a week ago. Tracking hasn’t updated since.
• Replied to PSoper

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What happened to our mail delivery on Gross Road and South Rodeo Gulch Road!?! My husband has been trying to mail a letter now for a week with the flag up on the mailbox, it has correct postage and it’s not getting picked up. Our neighbors aren’t getting their mail either. We had a great mail carrier for a while and now it’s a crap shoot. *Sigh*
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Why are we not getting are mail its been 6 days no mail
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How come the mail delivery person is so late everyday?
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I had mail from DMV forwarded to my Springfield, MO. address two weeks ago and have not received the mail. What is my next step to resolve this problem? The Missouri address was 5663 S Paula Ave. Springfield, MO. 65810.
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No answer Finally went to busy My package stated it was delivered yesterday It wasnt I was then told to wait one day Nothing. Can't get thru The information is incorrect It was not delivered I suspect a problem here
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Same here. As someone who has inner experience with the workings of the whole greater Santa Cruz county USPS offices...that is every office from Saratoga to Salinas, I can tell you this; I’ve never in my life seen a more flawed and broken, horribly managed, terribly run business in my life. Little secret- the management will actually tell the carriers to illegally scan your package as delivered after a certain time at night, even if it isn’t. They do this so to avoid they themselves the managers from getting in any trouble for a late or missed delivery. Obviously in a system like that, there is no accountability where it counts and that won’t work. If I ever have the choice, I will always use UPS. They are cheaper and so much better organized and better service. The postal service is sick joke of an establishment. I am saying this with almost a decade of inner experience.
• Replied to Gena sinopoli

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I’ve got the same situation here. A package showed it was out for delivery and also delivered on Dec.10th but I still haven’t received it. I even tried calling the post office only to get a busy signal all day. Must have phones off the hook. So I went down in person and the lady at the desk told me they have packages stacked to the ceiling and that she was just unable to look for my package because there’d be no way to find it and that I should wait for it to be delivered and that I should have it by Friday. This is unacceptable. It was supposedly “delivered” a week ago. Tracking hasn’t updated since.
• Replied to Gena sinopoli

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day two and no mail, mystery is still waiting to be picked up. We can always tell when our regular mailman goes on vacation or has A-day off.
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I do not receive packages when marked "Delivered " by USPS. Impossible to track with website. It has been three days and still no packages have been delivered. Why does this continue to happen in 95065 zip code (often supposedly delivered on Sundays.) Annoying and sometimes packages are just sent back to original source without an explanation.
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Won't deliver mail to my apartment. We have repeatedly asked for our new locks. All my mail is lost. So disappointed.
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I have the same problem. Packages within my zip 95062 are marked as delivered, but they are not. I don't like to be lied to. If you can't deleiver as scheduled, just say so.
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Again and again they mark Amazon handoffs as delivered, but they are not. Then usually in the next day or two it shows up. Waiting...
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Repeatedly leaves notices saying unable to deliver as I was not at home but I was all day long. Why lie like that? Last time I called your boss about your lies and he had you come back and hand deliver it to my door with an apology. Now only a few weeks later it has happened again so I am posting it as an online review as you conveniently leave your mailbox messages after the office phone lines are closed for the day. Nice, now I have to deal with this in the morning. You keep being too lazy to deliver packages then lie about it, isn't that your job? No wonder your company is about to die, it is a dinosaur.
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Please help, I have sent a package from Serbia (Europe) recipient from Santa Cruz shipment number RR256611834RS, can you check the status of the shipment and reply me to the mail, please? Mail: svalermiki@gmail.com Best regards Milan
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My mail is not being delivered until after 9:00 pm! And sometimes not at all. I don't leave my mail to be picked up because I am uncertain of the inconsistency of my mail delivery person. Who do I speak with to have mail service between 9:00 am and 5:00pm EVERY DAY? Lee Street Residents Santa Cruz
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I find is quite odd on the days when I put mail in box to be picked up, 3 times now, it never gets taken. This Is VERY inconvenient if you can't get out to mail. What if you are sick or a senior? Never had this issue a year or so ago. Too difficult to walk a few extra steps?
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2 weeks ago supposedly the mail carrier broke the key in the lock of our apartment building on Pacific Ave, and we had no mail for over a week. This week, no delivery this Saturday for my regular fin publication delivery. Now Monday delivery is over, and still no publication delivery or prescription from Kaiser that should have been here...What are you guys doing???
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Well by the looks of all the comments looks like I should just take a number and stand in line with my complaint...no service yesterday at my home on the upper westside, off Nobel Dr. My husband had left 2 bills (he is too paranoid to do online billing) to be picked up and this am they are still there in an empty mailbox. This would be an issue had we required a specific postmark date. Gone are the days when the Santa Cruz branch of the USPS was reliable.
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I live in the Santa Cruz Gardens area on Cabrillo Ave., Santa Cruz. I have not received postal mail service since Thanksgiving Day, November 22nd, Will there be postal service mail delivery to Cabrillo Ave., tomorrow, Tuesday, November 27, 2018? Ruth
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crap service. Over the last 6-8 weeksthere have days when no mail was delivered. Also times when delivery does not happen until ling after dark.
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I'm having the same issue. We went in during semester break, the one day when the public schools are closed that's not a Federal holiday. But inexplicably, the passport office had a sign that said closed. We'll be gone for spring break and the summer is too late. Is it not possible to cross-train postal employees in passport processing? I've been involved with groups that are trying to keep USPS going, through postal banking or resolving the 75-yr pension fund issue. But my own experience is that the customer service is variable and the organization as a whole doesn't try very hard to accommodate working or school schedules. I'm going to try today and see if maybe they take next week for President's day.
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I just went to the Santa Cruz main postoffice after lunch hour and the passport section was closed by12:00 noon, not 4pm. :-( How can my high school kid can renew his passport without missing some classes? Renewal by mail isn't an option for him since old passport was issue when he was younger than 15.
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