You need to immediately have protocols for your employees during the COVID crisis. They should probably not wear surgical masks, but you need a specific protocol then enforce it. Also, you cannot let people cram into the lobby, as happened on Tuesday, 3/17/20 AM. You must enforce the social distancing. The COVID disease IS spreading and everyone must do their part to prevent the spread.
Not only was I upset because of the indifferent way the workers handled my concern about my missing mail that was on hold, or fail to explain why they didn’t know where it was, but equally the way they treated me as a customer, and, in FRONT of all the customers.
When I came back the second time because I just wanted to talk to a supervisor, the same worker I had initially called me to her station and asked me what’s the problem, and she very rudely yelled, get supervisor! and ORDERED me to go to the end of counter. After I spoke to supervisor, and might I say he just stood there and said a few words about the carrier again, but again, acted so dismissive. I left, but then realized since they were being so vague and dismissive and rude I didn’t feel secure that they resumed my mail delivery, so I went back just to confirm with supervisor, and the Chinese worker at the end of the counter very rudely yelled and asked me what do I want? I told her I’m not advertising my personal business in front of everyone, so she lowered her voice a bit and shoved a piece of paper in front of me and loudly ORDERED me, “you write down on paper you want your mail delivered again” I told her I wanted to speak to the supervisor not write a note, and she very rudely said no, that he’s too busy, after I just spoke with him less then 5 minutes ago. I would not have come back that many times if I felt like everything was being taken care of, I knew I had important mail coming while my mail was on hold and was very worried about it when they told me they didn’t know where it was. How are you suppose to feel when the U.S. Post Office tells you that?
The treatment I was given is unacceptable. They treated me as if I didn’t have a right to be concerned about my mail, as if it was no big deal. I was humiliated and felt like they were very disrespectful in front of all the customers, as if they had the right to treat me that way. I was not treated with dignity, and they certainly did not respect my PRIVACY! Above all places I would never expect this treatment from the U.S. Post Office.