Need longer/late lobby hours. Some of us work a distance and can not pick up our packages by 4:30PM. And, when you try to call to talk to someone about NOT returning said packages, you get nothing but recordings.
Stood 45 min. in line only to be told that the PO was out of stamps! Clerk said they wouldn't have any for several days. Box clerk returns my properly addressed mail on a regular basis. Also, weeds and grass outside over a foot tall. Building needs to be pressure washed. If this were a private business it would not survive.
Employees are clearly frustrated due to being so understaffed. The lines to get our packages are outrageous! I mean, hours waiting in line to get your packages. My biggest annoyance is that when I place an order from a company that does not accept PO Boxes as a shipping address but then gets delivered by USPS, this post office will return my item to the sender because there is not a PO Box number on the package. I don’t understand why we don’t have home delivery/mail boxes at our homes for the post office. It would definitely relieve the chaos at the post office and people wouldn’t have to stand in line or have to bring their camping chairs to sit in line because they are too tired from standing for hours. I did not receive a yellow slip from the PO but I had my info for my package on the PO informed delivery site and showed them that. If it wasn’t for me knowing the content of that item and having my proof it was there, I wouldn’t have my license plates. This post office is terrible. We seriously need mailboxes at our homes for home delivery. I love living in Silver Lakes, but I hate the post office here.
This is the worst post office ever. See all the complaints below and still no resolution to the terrible service here. Whatever happened to the mail must go through? Ill tell you. Government employees who cant be fired. Lost another fricking( want to use other word) package. Waited 40 minutes in line for line to even move, to to get a package that wasn't there and says was delivered 4 days earlier. They lost another valued at $35. I cant afford this and am on a fixed income. WTF.
this is the worst possible postoffice. there is NO regard for people's time.
the Management doesn't use the facilities or resources available and customers must wait an HOUR without exaggeration to pick up parcels that don't fit into the postboxes. There is no option for delivery.....really?????? what inept government agency thought that was a good idea?
i rate this postoffice zero, and note that this is government arrogance at its best.
WORST post office EVER!!! Why are elderly people, pregnant ladies and so many people having to bring chairs to the post office because the line is SO LONG! Wait time ha you’re lucky if it’s less then 2 hours. This is insane! Something has got to be done!
The only way I can figure how to make our post office good again is have packages delivered to our house again. I understand that they would make less money.
But I’m sorry to wait in a hour or longer line for a package. I would rather let my package sit there then to have to take a hour of my day to wait in a line because they can’t figure a faster way to manage.
I don’t blame the workers. They are trained and handled it the way they are supposed to. They are way understaffed. So it’s not them. It’s the post office.
They need to figure a better way of getting packages out to the people more efficiently!!!!!
I would rather drive to my post office in Apple Valley 30 min away then wait in there line. And that is what I do. But there are a couple things that slip and come to helendale post office.
We are a small great town. This is the one thing I hate about our town. Christmas time forget about it. I go to Apple Valley for my mail. Right now Covid 19. I go to Apple Valley for my mail.
I have lived here 10 years now. It’s worse now!!!!
Post Office. You need more people you need to deliver to houses. U need a better system!!!!!
The Helendale Post Office has the worst service. They are not consistent in the daily services. Packages are delivered to this office (by proof of tracking numbers), the staff states "if you do not have a "yellow card" the package is not here". Mail is held, Mail is marked undeliverable addresses when clearly it has a valid PO Box number. The Customer Service......Well they do not know what that is, they over talk you, they are rude and inconsiderate. There are many of the same complaints within the community of Helendale/Silver Lakes.
This is the worst post office ever!!! I have been trying to call for weeks! no answer! The office looses mail and operates more like a DMV. when you complain either angie or AJ calls you and acts like they care but they don't! Im Tired of dealing with the discrimination and HATE from them! the would not let my wife pick up our mail because she is not me! Somebody Fire every one there and hire some VETS!!!!