Mail delivery for most of 2021 has been timely with no problems with all mail was placed in the correct mailbox. However, in 2020 and now starting the last 1-2 weeks, neighbors mail has been in my mailbox and my mail has been in some neighbors mailbox. Today, I received via e-mail, a notice of 9 mailings coming this day...this afternoon, only 2 of the 9 pieces were delivered. I occasionally have negotiable items mailed to me but it appears, I cannot count on these items being delivered to me and placed in MY mailbox. I simply can't have this continue and I don't know the carriers name other than he usually wears a large straw hat. On 1-7-22, I left a message for Ernie at the Surprise Post Office (623-544-4672) who, I'm told is in charge of the carriers so I'll wait for a return call. Not sure who will read this comment but please, fix this issue promptly. Thank you.
Not happy with delivery package put in lock box . Lockbox will not open apparently other people have had the same problem. Shouldn't you be checking to see that all are operational could be someone's medication . Please check to make sure this is fixed. It is located in west point complex.
I got a message that my package was delivered by the post office at my front door and it wasn't. I was either in my garage with the door open at the time stated or by my front door where the package was supposedly put. Its not there. No doorbell or knock either as I would have heard or seen the carrier. I want my package from Kohls. It actually should have fit in my mailbox. My address is 16664 W Statler St Surprise 85388
i ordered a lap top from finger hut tracking # 1Z3Y1143YW19624694 it is suppose to be delivered tuesday to 15356 w calavar rd which is a home owners ass area between reems/waddell have not lived there in over 5 years. my newer address is 6837 w robert e lee st glendale az 85308 but i am sure you cannot change the label so could you hold it at the surise post office on bell so that i may pick it up as long as i show you my identication. thank you
Today I had my red flag up on my mailbox & your postman drove right by my mailbox without picking up my outgoing mail. (this mail happened to very important dated mail) What is up, is he color blind or just did not want to stop for my mail, since he had no mail to deliver to my address? I watched him from my court yard to make sure he picked up my mail, but he drove off so fast I could not stop him. All I can say is he needs to LOOK at the mailboxes before he races off.
I have been ill recently and didn’t pick up my mail which is almost always 90% junk mail anyway. On December 2 the post office took my mail and instead of keeping it at the post office it has disappeared. No one ever would call me back and so I still don’t have my mail. They were Christmas presents and information from the Social Security in that stack of mail. I understand that I should have arranged to have my mail picked up but the point here is that it has just disappeared. The carrier has not been held accountable and the people in the office just shrugged their shoulders and say they don’t know the answer. This cannot be what passes for the Postal Service. The operative word is supposed to be service. And no they don’t ever answer their phones ever
Apparently, USPS Post office On Bell road doesn't like it when you try too get them to do their job and call them out for not doing it and pretending they did. According to their information packages have been sitting at their station since Oct. 17, 2020 without being delivered and now since I called them on it they are going to make me come down to the post office to get them instead of re-delivering them. I've read all the comments below and I agree. It's time some changes were made in personnel in that post office apparently. First we have a postman going around spreading pigeon food on our sidewalks while delivering mail and making a huge mess and now they won't deliver mail if you don't like what they do to you. There are places to go and people to talk to in the U.S POSTAL Service about this level of service from an organization that says it's an "ESSENTIAL GOVERNMENT SERVICE and has no service at all.
One of our parcel boxes on 144th and Wendover will not open. This is the third time we have had this issue. The key tag is clearly marked but the key will not open it. The one below it has a key broken off in it. Can someone come and fix this please.
Stimulus check not received. IRS advised check and notice letter mailed May 1, 2020 to 18807 N Summerbreeze Way, Surprise, AZ, 85374. Should have been forwarded to 178 Ohukai Road, Kihei, HI 96753 per change of address previously submitted.
Can you trace and advise?
I received notification that my package was delivered but no key in my box for package. I've seen 3 other post in our neighborhood Facebook about have you seen my package. I'm not sure what is going on but people count on stuff being delivered. Its too late to call the post office because its closed and not open now till Tuesday. So not happy right now!!!
Your Usps delivery employees are terrible the person that was delivering to my house today didn’t even ring the the door bell my video camera recorded her getting out of her vehicle with the sorry we missed you card in her hand no package b,y the time I got to the door she was driving off this really pisses me off they is an on going thing. Something needs to be done.
The service that we have received from this Post Office is extremely poor. I have had neighbors who live on a totally different street delivering our mail that was in their mailbox. I have delivered mail around the neighborhood that came to my mailbox that was not addressed to me. The Surprise Post Office will not answer the phone. They could take a lesson from UPS or FedEx who always manage to get the correct address. This Post Office is Pitiful.
This is the worst post office I have ever dealt with. Due to a misunderstanding, my mail did not get picked up from my mailbox for approximately two weeks. The postman marked the post office box as vacant, and returned all my mail and packages to senders. I did not receive a notice on my door, a knock on my door, or anything. There was a note with an extremely unprofessional message in my mailbox. I called the 1-800 number to try to resolve the issue, as no one answers the phone number listed on the paper I found in my mailbox, to get my mail delivered again. I have not heard anything from the local post office and it has been 4 days. I will have no choice but to go to the Post Office to have my delivery service resumed. My question is how does a vacant house order packages? What idiot would think that packages would be coming to a vacant house? Could the delivery person not have knocked on the door or left a message on my door letting me know my mail is not being picked up? And if you think if you end up in this situation the post office will hold your mail for 10 days, forget it. The delivery person will take it upon themselves to declare your house vacant, and your mailbox will be emptied and everything returned to sender. What a joke of a post office.
I recently spoke with Estra and her customer service is very poor. She did not seem to know how to look up a package and stated she would leave a message for the driver but when asked about the address she took down she could not repeat the address showing that she did not write it down. She has an attitude as if she does not care about her job and does not want to help people.
Wow the city of surprise has horrible mail service. I get my mail forwarded from Colorado and get maybe half the stuff I'm sopossed to. Takes them 10 days to get letters from Vegas 4 hours away wtf? I get the old mail from previous owners that also gets there mail forwarded I constantly have to return there mail and WRITE on the letter DOeS NOT LIVE HERE!!!! How ridiculous is your delivery guy? As previous reviews say either he/she is high on drugs or just doesn't give a shit!! Been here 3 weeks and am nervous about receiving imprtant mail!! Ugh
Lost two packages on the same day. Both had tracking numbers. Said they were delivered to my parcel box but I never received a key. Went to local branch (surprise, az) the next day as soon as they opened to inquire what happen. Was met by a long line, only one rude and pissed off teller and a party going on in the back consisting of employees laughing and clapping. I was told that somebody would investigate and took my name, number, and address and said they would contact me by end of day or when they found the packages. It is now end of day and not a word from anyone or packages to be found. Will be going again tomorrow to the branch to see if anyone would like to give me an explanation on where my packages are and why I was not contacted... was the key put in the wrong box or did a postal carrier steal them. If they are sitting there in the parcel still they will probably be ruined because is over a 100 degrees here and one item is sensitive. That is why I was watching the tracking so closely... Well done USPS... this is why I ship my packages UPS or Fedex. This is not the first and probably not the last lost package. And after reading the reviews this is not the first time its happen in Bell West Ranch. Terrible, I know mistakes happen but all the time?
Our postal person delivers mail to the wrong address all the time (another's mail in our mail box),we will take them their mail to them. `I've been expecting my Meds and noting they were supposed to be in the mail box 2/7/18 Please get a postal person that can read to deliver our mail. I really need my Meds. This is not acceptable...Please Help.by answering your phone, Never complaint before
MY COMPLIMENTS TO DON ROMERO AT THE SURPRISE P.O.PACKAGE PICKUP WINDOW. HE IS THE RIGHT MAN FOR THE JOB. TO WATCH HIM WORK THE WINDOW IS AMAZING. HE IS A DEFLECTOR WITHOUT EQUAL. . HE IS UNIQELY QUALIFIED AT HIS JOB. HE IS A QUICK THINKER. HE IS COURTEOUS UNDER FIRE. HE CAN IMPLY THAT THE PROBLEM IS NOT WITH THE P.O.. THAT YOU ARE THE PROBLEM. I SHOWED UP WITH THE PS FORM 3907THAT WAS IN MY BOX."package to large" DON GOES TO WORK. 5 MINUTES LATER, "can't find it" DON CONTINUES, "this doe'nt look like one of our forms; I don't recognize the writing; how long was it in the box?; we don't usually write this on the cards". SO AS PLANNED HE NOW HAS ME JUSTIFING. GREAT WORK DON. HE CONTINUES TO DEFLECT. WHAT A PRO. I GIVE UP. NO SATISFACTION. BOB DOES'T CARE. I GUESS I SHPOULD HAVE PLAYED THE GAME; "when is the last time you did an audit of the box stuffers? ; how long have they been on the job?; were they properly trained?; do you have any drug problems in the PO?' I WAS TIRED OF THE SHOW. HE'S DIPOSED OF ANOTHER PROBLEM. WORTH HIS WEIGHT IN GOLD. PS NO PACKAGE
Our postman that delivers our mail in Bell West Ranch, Surprise has delivered my neighbors package to me by mistake and delivered my package to someone else. I have returned my neighbors package to them with the hopes they had my package but they did not. I knocked on every neighbors doors to see if they had my package with no avail. This is very upsetting because my package contained my daughters xmas gift. Now i cannot get through to anyone at the post office to report this. From the comments on here either our postman is high on drugs or doesnt know what he is doing. I dont have the extra money to throw away on xmas gifts that cant seem to get delivered to the right address
Our mail carrier continues puts our mail in each other mail boxes it is up to us to deliver each other mail. The Social Security Government has sent me a letter that I was expecting it has gone to another address who knows where. It contains all my personal info that I would not like to share. I tried to call post office in Surprise, AZ but wait time is over 20 min then no answer. So ANGRY
I live in Houston, Texas...I sent a card to my nephew in Surprise; it was returned as "Attempted, Not Known". I called the Surprise post office and spoke to Mark. He checked the address (which was a correct address) and told me to take it to my post office and explain what happened. Mark was very helpful and polite; gave me the service and the answers I needed. I am grateful!
Why have didn't you deliver my mail and why has it taken 3 days for you to even think about it! I am pretty sure this post office purposely takes the phone off the hook which is rude to all customers who need their mail to pay their bills!
This concerns the sub-Post Office at Happy Trails. Often Saturday is the only day I can pick up packages that aren't placed in an oversized bin. Several times there has been no Saturday package pick due to late mail. It's only from11:30 to noon when its available. Today I tried to pick up a package that required a signature and was told that I would have to come back Monday! Signature required mail is only handled at the Window. My package arrived Thursday, the first day I could pick it up was today, Saturday. Now basically its locked up until Monday. I have lobbied consistently with Amazon to do away with Postal Delivery here do this type of issue.
Our postal person delivers mail to the wrong address (another's mail in our mail box), now we put our mail on vac hold and it is still being delivered. Please get a postal person that can read to deliver our mail. I have complained before and it is happening again.