I am completely dissatisfied with how our post office has been conducting business lately. I went in to the lobby today to pick up two packages which we had notices for in our post office box. The lobby attendant proceeded to ask for my physical address. After telling her, she rudely stated that I had a package delivered addressed only to my physical address that would be returned today. I politely said “oh no, don’t do that. I’ll take it.” I told her that I had thought the package was being sent through FedEx so I instructed my Aunt to address it to the physical address. She continued to rudely state the post office’s policy of returning their customers’ packages if the post office box number is not on them. Which I already knew from previous experiences. I thanked her took my package and left. Her behavior was so inappropriate that another customer who was behind me in line felt the need to come to me in the parking lot apologizing for “her being a b****”. I’m sorry, but this is not how I expect those serving the public in our community to act. This unkind behavior has got to stop.
Apparently if a package arrives without the PO BOX number even with the name and physical address clearly present it gets "returned to sender". Oracle is a pretty small town and receives approximately 25 packages/day. How hard would it be to look up a name and find the PO Box and not send the package back? It is terrible customer service and is a major reason FedEx and UPS are taking so much of the business. Both of those companies are reliable and customer oriented. If you want something important to arrive I don't know anyone who would use USPS as opposed to FedEx and UPS,
It seems our local Oracle staff need more customer service training. Is it the intention of staff to drive businesses to use FedX instead of the postal service? Customer Service has been below standards since Laurie the Post Master departed. Do we have a Post Master? I intend to ask. New businesses are having a difficult time with shipments. Our organization, OWN represents economic development in this community & we are very concerned about the lack of professionalism these staffers represent. Alicia Bristow, Board President
Moved to Saddlebrooke Ranch 5 years ago and mail was delivered to Bighorn Drive around 1030-1100 a.m. About two years ago this changed to around 230pm. Last two months it has changed again and is now 430-600pm or later. Respectfully request delivery route be changed back where we receive mail in a.m. It appears that you may need to add additional route.