My husband and I had a very terrible experience today at this post office. We had an appointment at 3:45 for a passport for our daughter. We arrived at 3:47 (life happens) and there was no one at the counter. We waited a minute or 2 before we started to shout "hello, anyone there?". An employee poked his head out and didn't say a word. We asked if we were in the right place for a passport appointment and he said no my last appointment is at 3:45. We couldn't believe it, we were less than 5 minutes late and he was refusing to take us. He gave us different versions of why he could not take us before we asked for a Supervisor. Supervisor Telida Broderux (spelling on last name made be off). Who heard our situation (another customer told her there was no one at the counter and we waited a bit like she did to be helped". The Supervisor made it seem like she was going to help us. My husband, myself and toddler waited 10-15 minutes for her to tell us she checked the time stamp and it was 10:52!!!! I couldn't believe it---they waisted our time on finding a time that was completely off. We pleaded with her as we had to leave work early, etc. to make the appointment and she just had a blank uncaring stare. We are so offended- will never go back there again.PS- We were forced to wear a mask even though there is no city mandate- can government buildings even do that?
I was there at the Downtown location today 7/30/21 to ship a package to Thailand. The woman that helped me rushed me and was very rude on top of making errors on the shipping info that she said could not be corrected. I asked her to fix it and she said no. I then asked her if I can take a picture of the package before I walked out and noticed more errors on the package. I was not comfortable leaving the vacinity knowing the errors could possibly get my package lost. I asked her to fix them again. She then said it was not her fault. She issues a refund by money order and says we will need to pay another $73 for shipping and to wait until Monday before the money order could be cashed when I asked her if I could use the money order to use to reissue the shipping the package. I then ask to speak with the manager who also was very unprofessional and advised that I could not use the issued money order to pay for the new shipping with the correct address. I walked out of that location upset and went to the post office on Tine Avenue in Montgomery, AL in hopes that I would get better service there. The lady that assisted me was very courteous and even asked and double checked the international address with me to ensure accuracy. I then paid for the shipment with the same money order that the downtown location said I would not be able to use until Monday. I’m not sure why the downtown location gave me such a hard time the only guess I had was because it was almost time to clock out. I would never visit the downtown location ever again until staff is properly trained to give courteous customer service to their customers. I just spent $73 on international shipping and used the same money order that was issued to me at a different location without a problem. Please retrain the staff at downtown Montgomery as they are rude and does not provide you with half way decent customer service. Elton, the manager should also be retrained and not give customers such a hard time as well.