Postal Locations

Why is the lobby at the Post Office on Mastin Lake Road close on weekends. Can’t get access to the mail boxes on the weekends or after regular duty hours. ???

I had a package that was too big for my mailbox but my carrier put it in there anyways & broke a couple of items. I feel that if my package is TOO BIG for mailbox they should leave it on the front porch or a pickup slip if they want to be too lazy to place it on the porch. But if thats the case my mother is always home & would have seen the mail truck & came out to get the package. We have always done that due to my dog. Dog stays in house but does carry on barking. I sure miss my old mail carrier Ms. Beverly was always on point with packages as well as customer service!! This new mail carrier wedges packages into mailbox that shouldn't be as well as puts my neighbors mail in my mailbox. Thats a whole other issue to because my neighbors has a totally different street name than me.

I live in the 35811 zip code. We had a substitute carrier today. I was standing at the mailbox when driver zoomed by. When she stopped at neighbors house I asked if she had my mail because I got an email this morning for 5 pieces of mail. I was able to ask her because she got out of her truck to give something to another postal worker in a van. She flipped a tester to me and said I don’t know what to tell you, it ain’t here! I understand good help is hard to find, but workers like this…..should not be employees of the usps! This email will be forwarded to every postmaster I can find an email address for. Maybe y’all should close business if you can not control your help!

I have not received three of my People magazines in the last month and a half. I know this may sound trivial for some but I pay a lot for the issues to be delivered to my house. I talked to my mail courier before and she said she would be on the lookout for the issues. Now I am out three issues and don't know how many more in the future. I always receive my issues on a Thursday and sure enough, if I don't get it then I don't ever receive it. My address is 189 Raleigh Way, Huntsville, AL 35811. Could you please look into this matter for me?

A 10"x12" cardboard envelope containing photographs was in my front yard by my porch. I suspect it was blown off the front porch by the wind. The carrier did not attempt to ring the doorbell or knock and someone was home all day.

A pkg was stuffed into my mailbox one weekend. I had to get a knife to cut it out. Even then it broke my mailbox. Will have to put a new one up. They did it again couple weekends later. Would have broken the mailbox again except it was already broken.

I put a note on my mailbox asking to put my mail by my door because I didn’t think I could manage but I want the mailman to continue to deliver my US mail to 2628 Spicewood Trail NE Huntsville, Al 35811

The post office on Mastin Lake Rd has the worst customer service I'd ever seen. I went in to have my mail transfered to my new location, out of state, and for them to hold my mail until the transfer took place. I filled out the form and returned it to the associate. I ask the associate if someone could pick up my held mail and if I need to provide the name of the person who was going to pick up my mail, he told me no they could just come in. When my sister went to pick up my mail they told her that I didn't authorize anyone to pick up my mail and that I didn't sign the form. Why didn't He tell me that when I ask him?. Now I've been gone almost 2 weeks and I haven't received my mail. Service was not professional and no one answers the phone when I called. I've been calling for 3 days with no answer. I want my mail😢

I think I put my mail in the wrong mailbox for outgoing mail outside the post office can u help me

Woodlands sub. off winchester rd. TERRABLE service, wrong mail EVERY WEEK always 8.30 to 9 pm. delivery.ystdy she put the whole streets mail in our neighbors mailbox, for him to deliver (hes a nice guy}10 mailbox,s of our steets mail... UNEXCEPTABLE! she needs to deliver to ALL mailbox,s not just 1,, for the neighbors to do her JOB! FIRE HER!

was just wondering what is going on with rural mail delivery svs where I live. I get my mail from the Mastin Lake post office at 2501 Mastin Lake rd, Huntsville, A. 35810. Mail delivery svs has been very eratic for quite a while now. Please explain? Leon Hayes

The young girl doesn’t get off truck to put out packages when it’s drizzling and brings it back to the post office and puts upon customers request which is a lie… she needs to be replaced

Mail was not delivered or picked up on Fontana Lane NE in Huntsville, AL 17 May 21., and I am curious to know the reason why. The same has happened on several other occasions and seems to be getting worse. Also, mail has been delivered to the wrong addresses. On many occasions, I have witnessed the carrier driving very fast, and not stopping to pickup outgoing mail, and this has gotten to be a problem. I am concern a child might get hit. So, I finally decided to report it. The problem is not with our regular carrier (Denise) but with a male carrier, and the problem is getting worse. Hope something can be done about it. Currently, we never know whether we will get our mail, or whether our outgoing mail will be picked up.

I have been home all day waiting for my package to come. I look out my window see the postal worker stop at my mailbox, I go to the door to receive my package and the truck pulls off. I check my mailbox and there is the orange slip sorry we missed you. Now I have to wait until tomorrow to receive my package I am not a happy camper!!!!

So, i was expecting a package yesterday and heard nothing until about 19:40 when i tracked it and it said that the delivery was attempted and could not be completed, and the item was being held at the facility for pickup. I checked my 360 degree security cameras all over my property, and it picked up numerous birds, squirrels, a fedex delivery driver, and even shifting shadows as the sun moved (super sensitive) but no USPS carriers. Obviously I was not quite Ok with this. I called the facility and spoke to a very helpful woman who explained that the carrier yesterday was on weight restriction, and could not carry the package (some power tools, probably 30 pounds). They are going to make sure that they give it to a carrier today that is able to actually deliver it. I more than understand the issues right now with reduced staff, and weight restrictions further compounding it. I just wish more communication or actual notes were available to explain. The note that was in there was very vague, and quite implied that I would have to go pick it up myself. TL;DR. The facility ran into an understandable complication, and the greater USPS group has no method in place for proper customer communication, and it REALLY should.

or them to open so I could call and see why, it says my 2 packages were delivered to my mailbox Friday, but only 1 was !! And today is Monday and still no answer. One was indeed there, but the other one was NOT. So I know no one took it out. Who would only take 1 package and not both! I need answers! Worst carrier service I have ever experienced !

I had a package sent via the post office, which was a Christmas present for my daughter. It arrived at the Mastin Lake post office and scanned in. It was scheduled to be delivered to the Ashville post office but never made it. Still to this day, 13 days later, upon tracking package, it still shows not leaving the Mastin location. My husband drove there, over an hour away, to pick the package up and the postal workers said they could not locate it. Why? I definitely suspect someone there stole my package which was a laptop.

I have had enough. Am not sure who to talk to but it has just gone on long enough. Have lived here for 10 years now. I can say that is postal service in my are is crap (with the exception of the older gentleman that goes above and beyond) they stuff my box with things that are too big instead of coming to my door, they leave my mailbox open with things hanging out for just anyone to take and now today when I was expecting a package I get a message from the sender saying that they had tried to deliver and could not get to my door!! Bull crap!! They never came and there is a clear path to my door just like anyone else in the neighborhood!! I have had it!! And when I tried to call no one answers at the post office over and over again so I call another location and they said that they are having the same problem getting them to answer their phone!! Really!! Someone help here!!

How disgusting that I call so many times and the phone is NEVER answered. How can we get an answer to a question if you NEVER EVER PICK UP THE PHONE

Worst postal service imaginable. So far I have had checks stolen, boxes opened to see what was inside, then half closed. Goes days without getting my mail, then maybe a piece or two. This office needs to be audited and a full do over done on this location!