Downtown Annex Post Office

NOTICE: The Postal Service is an essential government service, and will remain open wherever possible.

612 37th St N, Birmingham, AL 35222

Contact Numbers

Phone: 205-591-4338
Fax: 205-591-1630
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Lobby Hours

Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 5:00pm
Saturday 9:00am - 2:00pm
Sunday Closed

*This facility does not process US Passports applications or renewals. Check nearby locations below.

  • Business Line
  • Pickup Accountable Mail
  • Pickup Hold Mail

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Birmingham
351 24th St N
0.8 mile away

Woodlawn
5310 1st Ave N
1.2 miles away

Crestline Heights
3900 Montclair Rd Fl 1
1.4 miles away

South Highland
1821 11th Ave S
1.4 miles away

Reviews

*Comments below are not read by postal employees. Please do not post personal information.



*By clicking Submit, you agree to our Privacy Policy & Terms of Use.


reviewicon
thumbsupthumbsdown

Where is my package? Tracking Number: 9400111899560814809445
Reply

reviewicon
thumbsupthumbsdown

I returned a package on 11/20/2020. Recipient have not received returned package as of 22 Jan 2021, therefore, I cannot receive my refund. I went to my local post office, they only say package is in Birmingham, AL distribution center and a label have not been created.
Reply

reviewicon
thumbsupthumbsdown

I had a package shipped from Brooklyn, NY to Rome, GA. It made it to Cartersville, GA (20 minutes from Rome, GA) very quickly and was set to deliver on time only to be diverted 2 hours away to Birmingham where it has shuffled between Birmingham facilities for days. They are actually spending more money by diverting packages than simply delivering them. Thank you Mr. DeJoy. What a joke.
Reply

reviewicon
thumbsupthumbsdown

Similar story. Package from Birmingham to Lithia Springs, GA, an Atlanta suburb. Tracking indicates made it to Atlanta distribution center in two days, but then it was rerouted to Cincinnati Ohio, then to Chattanooga Tennessee. It made it back to Atlanta, but it has been 10 days back in Atlanta and it still hasn’t been delivered.
• Replied to Swell4

reviewicon
3thumbsupthumbsdown

Hire competent people and deliver everyone’s mail, including mine. I’m tired of trying to call and contact using the lame “communication” tools you jokingly make available. At least respond for goodness sake.
Reply

reviewicon
-1thumbsupthumbsdown

My package has been sitting across town at: BIRMINGHAM AL DISTRIBUTION CENTER ANNEX since the 9th of November. It's January 7th now and was shipped on November 6th.
Reply

reviewicon
-1thumbsupthumbsdown

My package ordered on Dec 4th is still not here. It left NC on the 17th. The next update on the app was on the 25th saying it was checked in at Birmingham distribution annex. Next update 29th “in transit” NOTHING.
Reply

reviewicon
thumbsupthumbsdown

My 9 year old son Christmas gift has been sitting in Birmingham Annex Distribution Center since December 18th. He's turning 10 on the 6th of January. It'll be cool to get his gift for his birthday! Please help! I live in Tuscaloosa. Is there anyway I can just pick it up???
Reply

reviewicon
thumbsupthumbsdown

I have had cakes shipped from TN to Cullman Al. Why is my stuff in Birmingham? They been there a week. Probably not any good by now. No movement. Just there
Reply

reviewicon
1thumbsupthumbsdown

I'm not sure if reading all these reviews making me feel better or worse! My package has been sitting there since Dec. 10th. I hope we all get our packages soon!
Reply

reviewicon
thumbsupthumbsdown

After three months of waiting for a package from japan, it finally arrived to my state (dec 8, LA, Cali.). After that, i expected to receive it within the next few days, since that’s how it’s always been. After no updates, I checked today to see if there would be one and for some reason I can’t understand, it got sent to this Alabama’s distribution center (dec 19th) and I don’t understand why. This never happened before and I don’t know why they would send a package across the state from its destination, especially after being close to its destination. Im worried it’ll be delivered somewhere else now.
Reply

reviewicon
-5thumbsupthumbsdown

Has anyone even ever received their package after it has been sent here? After reading all the reviews, it just made me lose hope ever receiving it.
• Replied to Kimmmm

reviewicon
3thumbsupthumbsdown

Use UPS if possible.....My item was shipped via USPS on 12/1/2020, and was supposed to arrive 12/10/2020. According to their tracking system, my package has been sitting at the Birmingham, AL, facility since 12/10/2020. It is now 12/22/2020, and it still shows "In Transit". I realize this year is different......not only are they dealing with seasonal influx of parcels, but they are also contending with more parcels due to people shopping online due to COVID. I get it....However, someone somewhere, should have had a least the thought this would happen - and that efforts should be made to address the incredible influx of mail. Seriously......Total fail on USPS!
Reply

reviewicon
thumbsupthumbsdown

Im in same boat. Im trying to call to see if i can just come get my package but no one wants to answer phone.
• Replied to Joshua Aragaki

reviewicon
-1thumbsupthumbsdown

Judging by the long list of complaints, y’all need to hire competent people at the USPS Birmingham annex. Or...has mail been stolen or thrown in the dumpster? My package has been sitting there since before Christmas. My holiday is over. Yours should be too.
• Replied to Joshua Aragaki

reviewicon
1thumbsupthumbsdown

I have been tracking my package since December 7th. It was sent to your office on the Dec 8th and sent out on Dec 8th. Since then there have been no movement. I need my package shipped to my address. Please check to find out what happened.
Reply

reviewicon
thumbsupthumbsdown

I was supposed to receive my package on the 15th it didn’t come so I was told to wait until the 17th and I still haven’t received it I really would like it before Christmas
Reply

reviewicon
thumbsupthumbsdown

I have been tracking my package since it shipped.. the issue I have is that Fyffe Al. scanned the package in and back out. Since then there has been no movement on my package. This item was sent on the 7th and supposed to be delivered on the 11th. I have started a ticket with my local post office and when I called Fyffe I was told the package had been sent from them to the Birmingham distribution center. I want to know where my package is and WHY IT HASNT MOVED! Christmas is less than a week away and this is my MAIN gift for my child. Im not very happy with this, something needs to be done!!!!
Reply

reviewicon
-6thumbsupthumbsdown

I have also had a package sitting at the distribution center for quite some time and agree it's unfortunate & frustrating. What I don't agree with is the focus of the frustration. I find it kind of ironic and hysterical the folks in AL especially blaming USPS instead of the guy who tried to dismantle & defund the USPS AND removed sorting machines all so he could win an election. A guy who also mismanaged COVID so badly there aren't any healthy employees to take care of the mail.
Reply

reviewicon
thumbsupthumbsdown

OK, you did your homework, now tell your boss that people need their packages delivered OR returned!!, you are paid to do your JOB!!!
• Replied to Ironic

reviewicon
6thumbsupthumbsdown

I ask my carrier today if my local post office is getting any deliveries out of this Birmingham facility and she said " a few" meaning hardly any at all. Something has to be done about this place. People have tried to actually go there to get the packages only to be told "it's like looking for a needle in a haystack." This has to be illegal. I am all for suing this place. Anyone else in???
Reply

reviewicon
3thumbsupthumbsdown

My package shipped from PA to OH was sent to Birmingham Alabama and has now been there for a week. Where is the logic in Alabama as a via point between PA and OH? Package was ordered Dec 5 and supposed to be guaranteed Dec 11. Arrived in Alabama Dec 13 and looks like still there. I am now resigned to giving this as a 2021 Christmas present now. That is if it arrives in one piece. ☹️
Reply

reviewicon
2thumbsupthumbsdown

I have one that’s been sitting there since the 10th no updates since then. I was suppose to receive it on the 13th. It was shipped from Auburn, to Birmingham which is only about 2 hours from me. No sense in it take 7 days to ship a package 2 hours away. I just hope I get it before Christmas.
• Replied to Julie Wilkinson

reviewicon
4thumbsupthumbsdown

I ordered three products, all USPS Priority, been sitting in Birmingham since 12/04 and the status is still "in transit"... really? What on earth. Also have a gift sent from mom sitting there. I luv less then an hour away.
Reply

reviewicon
6thumbsupthumbsdown

I ordered three products, all USPS Priority, been sitting in Birmingham since 12/04 and the status is still "in transit"... really? My house 1.5 hours away - if I go to Birmingham by foot I'd already got my packages and returned home safely by now. I understand how much pressure those poor men and women face on a daily basis; the only thing I can say is, poor management causes tons of issues and delays and lost many business.
Reply

reviewicon
7thumbsupthumbsdown

I ditto all the comments below...priority 2 day....been there since 12/7 just shipping from Auburn to Vestavia Liberty Park Elementary 1st grade students. Looks like the school will close before they get their Christmas break surprise :(
Reply

reviewicon
3thumbsupthumbsdown

I have a few packages I purchased online including one from my Grandma still waiting in Birmingham. And I’ve never waited this long because shipping usually is lightning fast so this is very unbelievable and pathetic.
Reply

reviewicon
3thumbsupthumbsdown

My packages have been there since Dec 2 !!!! I am furious !!! I get it. People are sick with the Trump Virus !!! DeJoy has screw up the postal service but this is rediculous !!! If holiday help has been hired you hired the wrong people. Unexceptible !!! I want my gifts !!!
Reply

reviewicon
7thumbsupthumbsdown

Dah fukk is going on down there in alabamie? FedEx and UPS are able to deliver on time. Even amazon is doing it in their own. Chop chop get sh!ts delivered.
Reply

reviewicon
4thumbsupthumbsdown

Had a package here since nov 28 did they shut this place down or what the heck is going on. Is there a lawyer or someone we can call??
• Replied to NE Yankee

reviewicon
4thumbsupthumbsdown

My sons One and only Christmas gift he’s asked for ALL year has been sitting at the bham distribution arrived dec 4th got word it was still there December 8th and haven’t received an update in 4 days absolutely ridiculous!!!!!
Reply

reviewicon
6thumbsupthumbsdown

Not that this will fix anything, but my household has 5 or more packages that have been stuck in Birmingham for some time now. Just putting this out there so people are aware there are more of us than the ones speaking up on here. One of those packages had meds for my mother in law. She needs her nebulizer treatment. Humana had to ups her antibiotics because those were in the same package. Where are our packages? My mother in law is trying to recover from pneumonia. Meds shouldn't be sitting in the mail for well over a week.
Reply

reviewicon
3thumbsupthumbsdown

I have 2 packages sitting in Birmingham now. One for 10 days and the other for 5. They are from different retailers and they were tracking fine until they hit Birmingham and they haven't moved since
Reply

reviewicon
3thumbsupthumbsdown

I ordered a package on November 28 as a birthday present. It shipped out of California on December 2 and has now been sitting in Birmingham since the 8th! This was supposed to be a Birthday present and it is now turning into a Christmas present that they probably still won't get.
Reply

reviewicon
5thumbsupthumbsdown

This is a freaking s*!# show! My package has been sitting in Birmingham for 8 days. It's a Christmas present that I can almost guarantee will not be here in time for Christmas. I have others all over the US that are delayed as well, so it isn't just Birmingham. On top of that they are ALL my son's gifts too. Now I have to try to explain to him why he is not going to have presents on Christmas morning. Birmingham USPS, do your job and get these packages out!
Reply

reviewicon
3thumbsupthumbsdown

have anybody tired to go to the place & pick there item it im missing mines too.
• Replied to Jeni

reviewicon
1thumbsupthumbsdown

It’s day 10 and still stuck in Birmingham. Pretty sure the postal workers have all just given up in trying to get our packages delivered by Christmas at this point. Btw I’m not going to that distribution center. It’s not the safest part of town and I’d just be wasting my time with them giving me the runaround anyway.
• Replied to Jeni

reviewicon
8thumbsupthumbsdown

I have called multiple numbers and spent over an hour trying to get a person on the phone. Our package that was scheduled to be delivered on 12/3/2020 has been sitting at the USPS Birmingham Center since 12/2/2020. This cost us an entire month's delay in service. I would like to be contacted today with a location I can pick up the package myself.
Reply

reviewicon
4thumbsupthumbsdown

I have the same problem as all of you, my Priority Mail package has been sitting in Birmingham for 5 days. I went directly from Huntsville to Birmingham. The Post office tells me they have 3-4 trucks in Birmingham that have not been unloaded for weeks. Anyone have a suggestion as to how we can get the Postmaster at Bhm Annex to investigate this?
Reply

reviewicon
2thumbsupthumbsdown

I am having the same problem!! I cannot get a human on the phone, and I have been calling for days. My package has bounced to and from a local post office and back here since November 26!! What in the world is going on??!!
• Replied to ddpm2020

reviewicon
4thumbsupthumbsdown

You have several of my packages that have been there at least a week. I get things are busy right now but this is ridiculous!!! I want my stuff by christmas!!!!
Reply

reviewicon
4thumbsupthumbsdown

We have a package departed from Trussville -AL, that apparently arrived to Birmingham downtown (we just got a notification that it left Trussville and it’s arriving late..) the sender went to the post office and they assured her that it’s in Downtown Birmingham. The pack was sent on Nov 30th. Tried to call, even to fax, tried the customer service, opened a ticket, NOBODY answers, nobody has a reply wich is not some automated message about covid and rest assured that we do our best crap. Our last option is to drive for 12 hours to see if we can take our package, it’s insane, totally insane. They drive people crazy
Reply

reviewicon
2thumbsupthumbsdown

I am having the same problem no answer just vm when I call. USPS tracking states package has been at the Birmingham distribution location for 4 days now this is unacceptable.
• Replied to Tintipa

reviewicon
3thumbsupthumbsdown

I have a package that has been there for 9 days
• Replied to Tintipa

reviewicon
4thumbsupthumbsdown

I'm having the same problem. My ebay order arrived to this facility Dec 4, and since then it's not moving. Nobody is answering and the staff were reported to be very rude and not helpful. I need my package and I paid a lot for that. What's going on there? Does the United States of America knows about these? With allll the customers complaints of " lost packages", I believe this facility should undergo a deep investigation. I JUST NEED MY PACKAGE!!! THIEVES!
Reply

reviewicon
5thumbsupthumbsdown

I have the same problem as all of you, my Priority Mail package has been sitting in Birmingham for 5 days. I went directly from Huntsville to Birmingham. The Post office tells me they have 3-4 trucks in Birmingham that have not been unloaded for weeks. Anyone have a suggestion as to how we can get the Postmaster at Bhm Annex to investigate this?
• Replied to Yos

reviewicon
3thumbsupthumbsdown

Birmingham distribution center needs to be investigated If any mail goes through there center count on it being lost I have had 30 packages die there over the past year ....I have paid extra to eliminate surepost shipping as its a joke I have sent hundreds of emails and they are ignored ....my local post office has the same complaints about them they said this happens 20 times a day every day and theres nothing they can do
Reply

reviewicon
3thumbsupthumbsdown

Does anyone EVER get their lost package? My expensive gift is sitting there and has been for days. Do we just lose out on that money? UGH.HELP.
• Replied to Vortechwalt

reviewicon
3thumbsupthumbsdown

I am absolutely so upset. I have a gift that I was supposed to receive that has been sitting in Birmingham for 6 days, no movement whatsoever. I cannot get a response from anyone. Customer service is a joke. My local post office supervisor tells me that my package is not lost but to contact the sender and see what they can do to get my item to me. Also when i filed a inquiry about a missing package the case was opened until today when it said it was resolved. Ummm... No! It is not resolved until i have my item. I think there is a mail associate walking around with my gift on their wrist if you want to know the truth. I ordered from the company instead of Amazon.. Big mistake because now i will only be ordering items through my prime So I never have to deal with this unorganized, run around garbage again. So basically it feels as if they are saying it is lost. I just want to go to the annex and pick it up myself but when I ask they give me the run around. This is crazy ridiculous when I have had other packages delivered thru USPS that i ordered after this particular one. Never again will i ship anything important thru usps. I'm sorry for the others that are having the same issues.
Reply

reviewicon
4thumbsupthumbsdown

My package has been sent out for delivery since last week and now it’s seems to be at USPS Regional Facility BIRMINGHAM AL DISTRIBUTION CENTER ANNEX and it’s being delayed for no reason. Isn’t this illegal ?!!!
Reply

reviewicon
3thumbsupthumbsdown

Tell me mine has been sent out since November 20th going to MO PRIORITY I mite mention. Just found out a bit ago it hasn't even left Birmingham and the USPS Customer Service Phone Number is a joke. All I have got for the last 3 days is we will open a case and look into it and still NOBODY from there can tell me where it is even at.
• Replied to Package delivery delay

reviewicon
2thumbsupthumbsdown

Same with me
• Replied to Package delivery delay

reviewicon
2thumbsupthumbsdown

Same here. Package has been sitting there for a week. Customer service through USPS does not exist. Now I can't even track it due to "technical difficulties". What's up with that ??
• Replied to Package delivery delay

reviewicon
4thumbsupthumbsdown

I sent a padded envelope with critical information, certified. It left VA Sept. 26th. Has been sitting at Birmingham location since October 5th!!! I do hope someone will deliver it before the 22nd. That's the cut off date for the info.
Reply

reviewicon
4thumbsupthumbsdown

9400110206097005139757 Package arrived at a carrier facility Birmingham Al Distribution Center Annex. September 23 6:59 PM. ----- Package has left the carrier facility Birmingham Al Distribution Center Annex, Tuesday, September 29----Package is actually still sitting at Birmingham Al Distribution Center Annex. October 1 8:43 AM. Now multiply this type of incompetence by thousands of locations nation wide and you will see why the USPS lost $8.81 billion dollars in 2019
Reply

reviewicon
3thumbsupthumbsdown

Chris, I'm having the same problem. My package arrived on October 15th at the Annex Center. Here it is October 20th and they have yet to send it out. You can't get anyone on the phone. No one answers! Beyond frustrated
• Replied to Chris Royal

reviewicon
2thumbsupthumbsdown

You took the words right out of my mouth!! I ordered an item on Oct. 15th. They shipped it out on the 16th. It made it from Michigan to B’ham Al. on Mon. Oct. 19th! Today is Fri. Oct 23RD and IT IS STILL AT THE B’HAM ANNEX?!? How can they be SO INCOMPETENT??
• Replied to Chris Royal

reviewicon
2thumbsupthumbsdown

I have a package that has also been sitting there since September 16 and there are no updates and my local post office can’t even get any updates.
Reply

reviewicon
4thumbsupthumbsdown

This Birmingham location has issues. I have a priority mail package 9405536895232103407952 that has been just sitting at this location with no travel. Someone needs to look into what is going on and correct the problem so peoples mail moves through the facility like it is supposed to.
Reply

reviewicon
2thumbsupthumbsdown

I live on 58th Street South, Birmingham, 35222 The young man who delivers our mail is not only efficient, but is a genuinely friendly and personable fellah. He is an asset to us all.
Reply

reviewicon
1thumbsupthumbsdown

9505506654110218191447 package was dropped off 8/5/20 at lobby kiosk and one week later still scanned at your facility! what is the problem?? mailed priority with insurance! what is wrong with the USPS at this location?! multiple issues reported at this location!
Reply

reviewicon
1thumbsupthumbsdown

I am not pleased at all with the recent experiences I have had with the Pinson post office. I am a business that ships a large number of packages. We have a new carrier and she is doing a great job, but they send people to "help" from various routes and we have caught several not scanning our packages. When we didn't receive all of our mail one day and I also saw someone pick up our boxes without scanning them I called to complain and I was hung up on by the "supervisor".....so I went down to the Pinson post office in person the following Monday. The clerk was EXTREMELY rude when I asked to speak to the postmaster. She finally went to get someone after huffing, rolling her eyes and stomping away. The supervisor that had previously hung up on me the prior day came out and, with a dead expression on her face, apologized when I pointed out how rude the clerk just was. When I voiced my concerns about what was going on with my service she said she would tell the carriers to scan my packages and for me to give it some time as far as my lost mail was concerned. I'm just at a loss as to how a group could act so horribly and do such a minimal effort toward helping with a problem. I will be researching my options and doing what I can to pay a different service for our business packages. I cannot go on to pay over $60,000.00 per year to a business that treats customers the way I was treated.
Reply

reviewicon
3thumbsupthumbsdown

This company sucks! I have been trying to call for DAYS, and no one picks up the phone!!!! They have had my package for over 10 days now without delivering it. I have one confirmation stating that the package was received and accepted on Jan. 6th. But on the USPS tracking website it says it hasn't been accepted yet. Make up your mind and answer the phone. I want my package and I want an answer from someone that actually knows how to answer a phone!!!!
Reply

reviewicon
3thumbsupthumbsdown

Juliet I'm experiencing the very same problem!!! Where's my package? And how come no one is answering the phone?!!! This is absolutely ridiculous and unacceptable!!
• Replied to Juliet


*postallocations.com is not a part of, or affiliated with, the official United States Postal Service (USPS).