I got notice from my Ordering Place that my Package was delivered to my PO Box on August 27th. I went there on Saturday to pick it up...No Package!!...I talked to the Lady that was there and she said, hopefully who ever got your package is honest and returns it. THANKS A LOT!!!!!! I went there on Monday to talk to real Customer Service Agents. The Lady who helped me looked for some time and than she came back and told me, The package should have been in a larger locker but nobody kept track of it and didn't write it on the sheet. I should call in the next day and they let me know what they found out. Well, I called and called and called and called....you get the point.....and nobody ever answers the phone. I live outside Fairbanks and have to drive 50miles one way tomorrow because nobody is able to answer the phone at this Post Office.
Worst post office I have ever encountered. Delivers package to the wrong house (which the dishonest people do not return or deliver to right house). Plus they sign for package that need a signature when no one is home (a federal offense). This post office can’t be trusted and no one wants to do anything about it. Go to speak to a supervisor and she hides and pretends she’s not there. They’re very rude people that work there. Don’t like your job, then quit. Hire people that want to work and gets the job done right.
No customer service ... Why does this post office have a phone that no one ever answers ... we have called this post office numerous times over the years and never get an answer ... they let it ring off the hook until it drops the call. This is the mud pits of customer service.
Beware the carriers from this post office search your cards for money.
Received a birthday card from my mother in law and it was cut open on both ends (CUT) thank goodness it was just pictures I knew that were coming. This place is a joke and doesn’t do anything if mail is lost and they blame it on mail thieves.. federal offense to open someone’s mail. Someone is going to be fired!!!!
In early March placed a hold on mail until March 30th and indicated I would come to the main PO to pick up the held mail. However upon arrival home I am under a 14 day quarantine and unable to pick up the mail. Therefore would like to have the held mail delivered to my mailbox, but my calls to 455-5448 have not been answered
package mailed from Anchorage to me here in Fairbanks arrive on schedule but was delivered to GCI store on Merhar Ave a mile away from the delivery address on the package. Only fortunate that I am there customer and they called me wanting to know why they received it. I would like an answer to that question as well.
Terrible customer service-no one answers the phone-let it ring literally 5 minutes three different times!!! Also sent my package Back returned instead of routing to my post office. Didn’t even hold it 2 days for me to realize it was there.
• Replied to Patricia Griffin
Placed an order to be delivered to my home in December. Never received a post office delivery slip. Tracked my order, but never received it and watched on the tracking notice online as it went straight back to seller.
Amazon packages, which are clearly marked with "porch door", are being dropped right behind the gate, visible to anyone going by. It would take less than 2 seconds to steal packages.
Furthermore, USPS marks packages "delivered to porch door or close to front door." Please explain.
Will file big complaint with pictures.
I sent a package to Fairbanks before Christmas. I tracked the package and discovered that it had already arrived in Fairbanks. After Christmas a young woman called me and asked me for a specific apt. number. I did not have one. I now have another address to whom I who like to send the package, but I cannot get in touch with anyone at your post office. How may I contact you?
How do I get in touch with someone at the post office
• Replied to Mary M Erickson
Even with having paid for a family change of address dated July 30 with the move date being August 1, mail such as medicine sent from the VA was still delivered to 915 Skyline Drive; Fairbanks, Alaska 99712.
Curtis and Maureen (Foskey) Watkins
William (Bill), Rebecca, & Jessie Angell
78 D Street
Fairbanks, AK 99701
Frequently we do not get our mail. Fred Meyer Statements, America Bank Statements. And we do get other mail from D St or 78 E or C.
I do not like NOT getting my mail.
This happen at least once or twice a week.
Sincerely, Rebecca Angell 9073221454