We paid $10 for 2 day shipping on 9/14. The tracking never updated past 'package had departed Laramie at 3pm." Now it is Friday, the package never arrived, and the tracking remains the same. My husband went to the post office today to get some answers, but since he was not a totally demanding jerk, Pedro sent him away with more questions. Wait 21 days and we can submit a claim to get the insurance money. This box contained caramels I had made myself using the best ingredients I could find, including vanilla beans shipped from Chicago. They were for my grandpa's 86th or 87th (cant keep track anymore) birthday. I am moved to tears when I think about it. Because I live in Laramie, does it mean I am second class citizen who shouldn't expect my mail to go anywhere? I am profoundly disappointed, and supervisors at this excuse of a post office should expect to hear from me. I am much more intense than my husband, so Pedro should have done a better job helping him because now you have to deal with me.
Horrid location to do business with!! Sent an Express package in December from KC to Laramie. Finally tracked it down at this office. The postal carrier decided she wasn't sure if the person on the package was there or not so she put the package in the back of the office. Didn't track it, didn't make a note about it, didn't try to deliver it, took me 2 weeks to track it down before someone found it. Two weeks ago we mailed 4 cards from KC to Laramie (from same address to same address) all at the same time. Two arrived, two can't be located! They were mailed at the post office in KC in the indoor bin at the same exact moment!! Can't get anyone to answer any of the Laramie, WY postal numbers in the last 2 weeks.Another person sent a card from KS to same address in Laramie. It was sent 2 1/2 weeks ago. That card, with a check inside, never arrived. A 3rd mailing was sent out 10 days ago from OP,KS to the same address in Laramie. It's never arrived either. Neither has the package arrived. Again NO ONE ANSWERS the phone or calls back!!! So 6 items mailed to Laramie WY and only 2 arrived. Use UPS it's more reliable and better customer service.
Worst customer service I have experienced. I am not normally a person who complains, but the man I dealt with at this post office today was by far the rudest customer service person I have ever encountered. I had called the post office a few days ago to arrange an in store pick up for a package scheduled to be delivered tomorrow, but I am leaving town and wanted to receive it before my trip. The woman I spoke with took my name and phone number and said I would be able to pick up my package this morning. I went into the store and told the man at the counter I should have a package to pick up and explained the arrangements I made with the other worker. He was very rude and told me the package wasn't there without even checking my tracking number or looking for any information, he just said "sorry" and expected me to leave. I left but will do everything I can to not have to deal with this post office for the remainder of my time in Laramie.