We have had multiple issues over the last year but Saturday delivery is HORRIBLE. I typically avoid orderering Amazon Prime items anymore if it says Saturday is the scheduled delivery day. 4 times in the last 2 months a package due to be delivered on Saturday says out for delivery and ends up not getting delivered, every single time the driver sights "could not gain access", we are the first house on our street with no gate, we do not live in a gated community and have two separate, easy roads to a large front porch. We were home all day and on said porch at the exact time the postal carrier notated they were unable to gain access. We neither heard nor saw a USPS carrier anywhere near our main road or side road. It's gotten so bad I no longer trust them to deliver packages, if I have a choice I go with UPS or Fed Ex. I have talked to the Snohomish Post Master General and all I got was excuses. It's become a joke. I was counting on the delivery of this package for my daughters wedding. Hopefully the Monday driver feels like fulfilling their job as a postal carrier for the USPS
For the second day out of the last four days, USPS driver has just left our packages from Amazon at the bottom of our driveway where any one could have stolen them. Must be a relief carrier, because our regular carrier is good about coming up our 600 foot driveway and delivering packages. Maybe you should hire people who want to do a good job, not people who do not give a damn about the mail. We live in Machias Ridge where there are some long driveways.
My letter carrier never makes an effort to deliver my packages. Basically if they do not fit in the mail box they just do not attempt to deliver them at all. I pay a lot of money to get my packages at specific dates and these people keep wasting my time/gas/patients with this refusal to deliver. I always have to pick up my USPS packages at the office. They are the ONLY delivery service that refuses to complete deliveries. On top of this I work nights and office hours are seriously inconvenient for me. I am not impressed with this display of unprofessional. I plan on submitting complains to USPS directly and the Snohomish branch post master.
My delivery driver refuses to deliver my mail if my driveway is blocked. This would require driver to get out of truck and walk 2 ft to the dropbox. This last week our mail was not delivered because our driveway was blocked with roofers and there equipment as our roof was being replaced. I find it very selfish that our driver would not do their job because four other tax payers are doing theirs. It takes the driver longer to write on our mail then to get out and deliver. And lets not forget that the rooters are temporary and how dangerous it would be for them to park equipment out of the driveway for the convenience of the mail driver. I have lived in Snohomish for 14 yrs and am truly disappointed in your customer service.
Jammed a parcel into my mailbox damaging the mail inside. It contained a piece of art that was sent to me because I had donated to raise money for someones medical treatment, so its not like I can ask for a new one.. vary sad.
Absolutely the WORST post office in existence. My neighborhood has dozens of documented misdelivered packages just in the last few months. Can't get a hold of anyone via phone and nobody at USPS seems to care. It's no wonder they are bleeding out and UPS/FEDEX are destroying them. Absolutely an abysmal display of incompetence at every level. DO NOT USE USPS FOR ANYTHING if you can at all help it.
Snohomish PO the worst!!! All front desk clerks are slow and dismissive. Rural delivery is sketchy over the past two years and lately we've gotten NO mail or all of our neighbors' mail! Do the drivers care at all?? Out near Dubuque Rd the service has gone WAY downhill....hate to think of all the mail I'll never receive and YES we do have a locking mailbox. Really frustrating. Hire better, responsible people please!!!
My house is in Snohomish in the Cascade Dr SE area. If any manager is checking this post, the delivery date was January 10 around 1:00 pm. Please, orient your workers on customer service, not disservice!!!!!
Yes, never use usps again everybody! UPS, FEDEX will knock on your door if they need a signature. The post office provides that service so they don't sued if and when a package is stolen. The problem is, the employees don't care for as long as they stick a notice in your mailbox! No wonder you are losing your foothold , post office!
This is totally unacceptable. I was expecting a delivery to my home on Saturday, Jan 10. I closely monitored the USPS tracking system online. Around 10 am the status was deliver At 3pm, do I stayed home waiting. WhenI checked at 1:30, lo and behold, the tracking system stated that there was an attempt to deliver but no authorized person was home to accept / sign. Its is obvious that the postman did not even get off the vehicle to knock or ring the bell, duh! Two options to get someone from the inside to go to the door: KNOCK or RING THE DOORBELL!!!,!!,!,!,? And the customer service line is totally useless because they can't track the driver to go back to make the drop off. So I have to send an authorized person, my husband to do the work that they were paid to do. Priority Mail is priority in the simplest sense. So why not get off the darn vehicle, and check if there is a soul in the house where the package is supposed to go!!!!!!!!
Surprised at so many negative comments here! but they were a while ago. I have been in this town for 3 years and have always found the clerks in the PO to be friendly and helpful. I am in there fairly often since I have a PO box. The only thing I don't like is the load of junk mail on Tuesdays.
Wait til you miss a delivery, and you were home to receive it but they say, no one was home. Then you'll know how it feels!
• Replied to Lougal Calember
Worst PO Ever! Lost Lake Area: Always delivers neighbors mail in my mailbox. I can only imagine all the mail I'm missing. I have complained numerous times and their last response was "No one has ever complained before about mail being mis-delivered." Really??? It's an on going complaint!!!!! They could care less! So sick and tired of delivering other peoples mail to them, DO YOUR FRIGGEN JOB!!!!
Been there once, never again. I was sending off some packages with prepaid labels. One of my labels was printed out oddly on the barcode, but the numbers were legible. Last time this happened I had sent my packages off in lake stevens, but the worker was very nice about it and typed it in manually. In snohomish they told me to simply leave my packages. Today I got an envelope from them addressed to me by last name, and inside was a photo copy of the label with "WOULD NOT SCAN!" scrawled on the page. Not only were they rude when I was in the place, but they have the nerve to send me nasty mail. Never going there again, I'll stick to lake stevens.
I'm sick and tired of the usps closing around the time everyone gets home, we pay your bills the least you could do is stay open for us. I only needed to pick up items because you can't seem to leave them on my drive way. Probably because it takes too long for some to do it because they have so much to do in one day, well guess what UPS and Fed Ex can do it!!!!! If I had a choice I would never deal with my local usps! how about you change something and actually help for a change!
Two packages not delivered. Hard to get a hold of anyone in their office. Do not have USPS in Snohomish deliver anything to your house. It will not get there. Use UPS...we have never had a problem with them.
I've never had a positive experience dealing with this USPS facility. The last three times I've ordered a product over Amazon, they've lied to me about the status of my delivery. Every time they've told me that my package is delivered or out for delivery, but I still have to go to the store itself to pick it up. Do their drivers have quotas or something that they feel the need to lie about? I'm so sick of USPS.
This particular post office has mis-delivered three packages in the past 3 months, never to be seen again. They do not call me back, give me plenty of excuses and do not offer any reasons other than they will look into it and call me back (which they don't). I constantly get neighbors mail as well and I know that I don't get mail I should. I know refuse to accept any purchased items sent via USPS simply because they can't be trusted. Must be nice to not have to be held accountable for your actions.
• Replied to Anonymous
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