I`m a Canadian and I had a very unpleasant day at the USPS in Point Robert WA. I paid a fee a month to become a member and receive mail and parcels. I shipped 3 items (Christmas Gifts for my children) on different days.After they arrived, I went to pick them up and the postal worker at the time told me that they returned them. When I asked why, she replied you didn`t put your mail box No. next to your name. (Thus was my first time sending anything to USPS) Now I have to explain my kid why their gifts didn`t arrive. So I asked the employee, how long would it taken you to punch in my name and find my mail box No..?. She replied, do you know how much mail we go thru.? How about giving me a warning or heads up so I don`t make the same mistake considering it's my first time.
So I guess my name and the membership fee means nothing. I was doing fine sending my mail to the next door and never had any problems picking up. The only reason I signed up with USPS is so I don`t have to pay $4.00 for every parcel pick up from the US.
I believe the workers there are understaffed and unprofessional. They don`t care about anyone. They just want to clock in their hours and go home. I don`t recommend anyone to sign up at that particular office for any service. You will only understand my frustration when it happens to you and trust me it will sooner or later.
i can't believe the negative reviews here. yes, it's under-staffed and they have limited resources because it's a tiny outlet designed to serve a tiny population, not a metropolis like the lower mainland. the people that work there tho are top notch and i thank dog i don't have to go to a canadian post office instead.
I've been reading over the comments about the Point Roberts P.O. Many have expressed disappointment linked with mail not located and long waits. To keep this in perspective, it's important to note that this small post office basically serves all of Delta and even Vancouver, Canada residents. I agree that there should be far greater resources made available to this location, but to blame those who work there seems unfair. If you have encountered abrupt responses when calling, it once again is related to the huge volume of demand for this small post office. I think the problem lies with those who make decisions about staffing and providing adequate resources, and complaints should therefore be directed upstairs.
I agree with the negative comments here. I live in Vancouver Canada, a round trip of about two hours or longer depending on traffic. On two occasions my card has been put in the wrong box,only to have someone else pick up my parcel. Just had two trips down in the past week only to be told my parcel has been picked up by someone else. That s over $100 US of goods lost. The staff in the post office seem not to care. My advice to anyone is find somewhere else to pick up your parcels.
Best little Post Office ... EVER !!! I've used this Post Office 5 or 6 times this year & a few times in past years. It's a 'hike' from the west end of Vancouver but not a bad drive to fill some time. I find the service to be very friendly,helpful & efficient. The varied selection of service levels/delivery times offered far outstrips Canada Post's much more limited offerings ... & at far better prices [even with the exchange rate]. It beats the 'heck' out of any Postal Outlet I've ever been to in Canada. If it weren't for the $10 'import fee' that Customs always wants, I'd go there much more often.
The lady I spoke to on the phone was unbelievable. I asked a simple question and I was rewarded with her being extremely rude, condescending, and not actually answering my question. If I never have to deal with this post office again it would be too soon.
I dread going to the post office because of the poor, make that non-existant customer service. I feel the employees go out of their way to be a miserable and condescending as possible. I wonder if just for a moment how those same employees would feel if they went into another business as a customer and were treated the same way they treat their customers. Please, if you hate your job that much then do us both a favour and quit.
This place has zero customer service. I cannot believe how rude whomever I spoke to on the phone was. I don't know all the ins-and-outs of postal services and it would have been really nice if the person could take interest in my challenge and maybe we could have overcome it together. Instead, I have learned nothing of use from our "conversation" and I feel more frustrated and hopeless than I was prior.
I am an American that lives in Point Roberts. I despise going to the post office due to line ups and bad service. I get a card in my mailbox that I have a parcel to pick up, I wait in line at post office for 1/2 hour for them to tell me they can't find it and it must have been delivered to my house.......which it never is, therefore, I have to go back a few days later and it's there. I'm not sure why they have two spots at the counter for service because there is only ever one employee to help. The closer it gets to Christmas it gets even worse, the line up is out the door. I tell my family not to send Christmas gifts due to the fact I would have to go to the post office. The employees are rude and don't care how long you wait. All the locals that live here hate going there, too.