Well my mail boxes was stolen and it’s a pain in the tail to keep going to this post office. I get emails of scanned mail and when I go to pick up they tell me it’s not there. I get advised to call ahead and guess what? I was then told to come in everyday to check. Smh I can’t wait until they get these boxes replaced.
I have been talking to other folks about this post office, Kent East Hill on 240th. They all say the same thing and that is the service sucks at this location. There’s one male clerk in particular that’s very bitter, rude talks to people like they have tails. Whenever I’m in line and if he helps me I wait for someone else to help me because I don’t want any confrontation with him if he’s going to be rude.
I've been doing business with USPS to support the people who work there. I do believe there are so nice and respectful usps around the country, but this branch is a disaster. The management is poor and aweful! The counter people yell instead of talking to you. I had two parcel that got returned. I went to pick them up. When I ask the so called manger what to do to resend my parcels or get refund, he just threw a phone number at me and said he does know and can't help. I took my parcels to the branch in SeaTac and I can't say how professional, helpful and nice those people are. Never again at Kent branch and I would definitely report them and ask for improvement. We are the taxpayer and we all deserve better.
Horrible horrible!!! I have been calling this place over and over again. First time I called the number and somehow got the employee line. When the guy answered he bit my head off telling me that I was not suppose to call this line and to call the main line, which was the number that I called in the first place. I live over in the Yakima Valley, like I really would have known what the employee line number was. After I hung up I tried the exact same number about 10 times...... out of those 10 nobody answered the phone and somehow I was directed to a fax machine. This place is a joke, and all I want to know is where my mail is being sent because it is not coming to my house that I have over there!
This is the third time I am having issue w/in a couple months. The first two times was mail that delivered to a wrong address. This time, I dropped off a package to be sent and it's been two weeks and the package can't be found. I dropped it off w/ a clerk working at the counter. I am not sure what she did with my package. Please... please... you need to step up w/ your service. My confident is completely lost with you guys.
this is complete bs... my package was due for the 4th... and iv been callin everyday since... its been 3 days now.. my package was movin smoothly untill it got stuck in kent... WHY CANT YALL DO YOUR JOBS LIKE REAL AMERICAnS???? THIS IS BS!!!! i look at all these reviews and soo far i fear they will never answer then phone, itll take a month for my package to arrive. why is it soo hard to do your job.. do i have to come pick up my package from frakin kent... why must my package even go through kent i live in bloody lakewood..., ALL OF YOU ARE FIRED!!!!!
this place is garbage. It is a piece of shit of a facility and some agent needs to check this place out and take it down. They are the most worthless overpayed people I've come across. Somebody needs to fire every individual and restart fresh and build a new programme here. I'm sick of how useless this place is. Why can they not follow suit and be good like the other US post offices in the surrounding area? I called 5 times in the last 20 minutes and it never seems to get picked up and I've tried yesterday and still yields the same damn results.
So many packages that I shipped get stuck in this facility for a long time. Also I don't know the problem is this place, but sometimes I get a letter someone send to me A MONTH AGO. We pay for shipping, and the workers get paid, so I would like the service to be at least ok. I'm sorry to write this, but I start not to be able to trust the USPS. I have a small business, and it seems like the USPS causes the problems with the packages. :( I really hope you guys can fix these problems. Thank you.