This post office has lost my packages on multiple occasions, at least six, they deliver them to the wrong address and then try and say they didn't. They argue with you, stating they delivered the package to the right house, when time and time again I have had many neighbors come to my house with my packages days later. When you try and call the office, you get hung up on or no one will answer the call at all. They do not take responsibility for lost packages and try to blame the customer.
I have asked to have my mail temporarily forwarded to an address in St. Augustine Florida twice. Filled out postal cards twice. Talked to a person twice.
I am in St. Augustine and have not gotten my mail for 2 weeks.
Help. My neighbor called and said my mail is still being put in my box in Williamsburg, VA
Lori at the Monticello Ave, Williamsburg, VA location was extraordinarily helpful when I called with a delivery problem. She was polite, gracious, caring, and very professional. I am quite impressed!
Before I called Lori, I spoke to a man at the main location, but did not ask his name, and he was also extremely helpful. Thank you to these two employees! Although they could not make my order magically appear on time, their customer service skills made my disappointment easier to accept.
I have had my mail out with flag up since Thursday. I understand no pick up on that day but since then I have Been able to use my road to get to work. Was plowed and sanded. So is accessible. Still no mail pick up. Live in Quaker estates. These are bills that now I guess I will need to physically take to a mail drop off. What’s the problem? So much for the logo of snow, rain and so forth the mail will go through, why are we paying more for stamps when service has remained the same.