I am a retired Quality Improvement Manager Norfolk, VA. I am very disgusted with the service at the Portsmouth, VA facility. My son lives at 139 Kings Gate Dr. and he has had numerous delivery problems. Due to the fact that he and his wife work long hours I tried to assist them by contacting the facility. For a while the problem was corrected: the carriers were not delivering their parcels because there was a For Sale sign on their property and they assumed no one lived there. There are blinds at the windows and they collected any letter mail that was in the box. I am sending this review because a Quality Improvement employee needs to investigate procedures as it relates to delivery. When you attempt to call by telephone you are unable to get through. I mailed a Christmas Card on December 14, from Chesapeake to this address 139 Kings Gate, Portsmouth, VA 23701 and it was returned today stating no such address.
I will be glad when they are able to sell their home and leave the city of Portsmouth; however, until then perhaps you would like me to return and help you out!
I have been calling broad street post all week long and no one has picked up the phone. I want to know why the carrier in my community london oaks doesnt put the redplum and family dollar coupon savings book n all boxes i havent received one in 2 months now .I am single parent and i use my coupons to feed my family and would like them to be put n my mailbox hell put some extras n there to...
I Agree with Dolores and " Angry customer" for the past couple hours I have been trying to call not only this post office on broad street but ANY post office in Portsmouth and cant get through to anyone. WTF?!?! Customer service obviously means absolutely nothing to these incompetent workers and it shows that they just simply DONT CARE! This is not the only time I have had trouble getting in contact with them by phone. I hope that some how someone of importance reads this and does something about it. Because even going there in person seems to change nothing.. Very un professional Very SAD Concerned Customer..
I can atest to that, I called at 3:30 pm and was put on hold. By 415 pm, I had driven to the location and stood in line to speak to a manager. I showed her my phone now at 45 minutes and she did not care AT ALL! I agree it is completely unacceptable to have to tolerate that sort of blatant disregard for my time. I will be pursuing this complaint at a higher level. My tax money is worth more than that.
It is extremely difficult ,next to impossible, to reach a human being at your Broad Street Portsmouth location. This is the main location. It took me four days to even get a phone call through.I ended up making an appointment in Chesapeake. It is unacceptable that I live and pay taxes in Portsmouth and have to travel to Chesapeake for service. I needed to make a passport apt. Why don't you hire someone ? Even part time help is better than no help/service. By the way, don't blame the lack of service on it being November. I started this maddness back in October! Finally, when I called your 800 number, I stayed on hold for 15 minutes before I hung up.