I put a hold on my mail and they did NOT deliver it ALL the day I asked them to start up again. Have called 7 times now and it rings..... rings..... rings..... They DO NOT answer phone!!!!!! Very very very poor customer service!!!!!!!!!!!!
I finally got thru on the 9th call. I told them that my vacation hold mail was NOT delivered today as I had asked. Their excuse was...... a sub was on the route today and forgot to pick it up at the post office. They used the sub excuse when I have called 5 times in the past 2 years complaining that our neighbors always get one another’s mail.
• Replied to Caren
Liz de Vries
Poor service. Phone rings and no pick up. My Mail is not delivered to my address. Yet again Business Week magazine has gone astray!
PHONE RINGS AND RINGS. I'VE CALLED A FEW TIMES OVER THE YEARS AND NEVER HAD AN ANSWER. I WAS EXPECTING MY MEDICATION AND PHONED THE COMPANY THAT SHIPS IT. THEY SAID USPS LEFT ME A NOTICE TO COME PICK IT UP! RIGHT! THE WEEK BEFORE CHRISTMAS.... I DID NOT GET A NOTICE OR THEY DELIVERED IT TO THE WRONG ADDRESS WHICH HAPPENS ALL THE TIME HERE. SUCH POOR SERVICE ANYMORE.
Why have a phone if you walk in and put all the lines on hold? You can't call the local number ever, it's always busy. The other problem is stopping my mail forwarding, I came in in person, I filed it on line with USPS.com and you still keep forwarding it and I've been home over 2 weeks. STOP FORWARDING MY MAIL!!!
I am EXTREMELY disappointed with the South Jordan USPS. They lost my package (and marked the package as DELIVERED to my lock-and-key mailbox), and I've been trying to call and get ahold of someone at the South Jordan office to try to get this figured out for the past FIVE DAYS and it rings and rings and then goes to voicemail every single time. So unprofessional! Why even have a phone number if you're not going to use it, and why ease my mind with these lock-and-key mailboxes when the incompetent mail carrier can't even deliver the right package to the right mailbox?
I just want to give some credit to your employee, Josh. We have had to go pick up mail to our new house for the last three weeks until the cluster mailboxes were installed. Josh has made my experience very pleasant. He is knowledeable, caring and very friendly! I wish all postal employees were like Josh! I used to avoid the post office at all costs. Now I'm sad that I won't see Josh (since our mailboxes have been installed). Thanks, Josh!!! (PS Please let him read this!) Pat Bahr