Lehi post office is the worst we've seen and we have moved several times. We did a change of address when we moved recently and our home buyers continued to get our mail. We went into the Lehi post office to let them know. A form was filled out that was supposed to go to the carrier. Now the new home owners don't get our mail, but neither do we, nothing has been forwarded to us.
In the last year and a half that we have lived here, the post office has lost multiple packages (in excess of five) that were supposed to be delivered to our address (that were later delivered by members of the neighborhood or refunded by the companies that sent them). AND, we have received mail for MANY (in excess of 8) other addresses in our neighborhood. Yesterday we received mail for three different addresses in our neighborhood that were not our own- and we received NO mail that was actually addressed to us. People in our neighborhood have submitted multiple complaints. Weekly there is an announcement on the neighborhood Facebook page of lost mail, or misdelivered mail. This is absolutely ridiculous and the Lehi post office only makes excuses, they never try to actually fix the problem. Also, they never answer the phone and you have to submit a complaint on the corporate USPS site before they try to contact you back to "apologize."
Lehi post office mail delivery is deplorable. They for the last 3 years have been giving me my neighbors mail and who knows what happens to my mail. I have spoken with the postmaster twice and nothing ever improves or if it does for a short time then it goes back to bad distribution of our mail at thanksgiving point area. I live in the Plymouth Rock subdivision and this has been going on for way too long!!!!
We moved from AZ over a month ago and NONE of our mail from UT is being FWD to us. I did a change of address online and set a FWD date before we even left. We waited a couple of weeks and recieved nothing, did it again online thinking something went wrong, still nothing for over a week so I went to our post office here in AZ to speak to them. I did ANOTHER address change in person and did a cancelation for the address in UT.
We've been getting junk mail here in Az so it's not the PO here, it's the jacked up one in UT that cant get their crap together. I've called twice and was on hold for over an hour the first time and the second time was as much of a joke as the last time I called.
Your phone system is also ridiculous along with the website. We are paying for the most inefficient systems connected with the postal service I've seen. Just trying to get information on how to get a box assigned to my new home. NO ONE WILL ANSWER THE PHONE SO I CAN GET THAT INFORMATION.
Your website is ridiculous. I'm trying to submit a change of address online and it says it will charge you 1.00 to do it. No big deal, but when you get to the payment option, they ask for all your credit card into but only give you a place to enter your name. Nothing else. It keeps asking for the card number and security code, but there is no place to enter the information. It will not let you go to the next page until you do. I even tried entering all the info on the name part, but it just says error. So frustrating. Please grow a brain and fix it so people can enter the info correctly.
I am still having delivery problems with my mail at 4185 N. Pilgrim Cir. The carrier is still putting mail in the wrong boxes. Someone in my neighborhood brought me mail that was put in their box and I since the last complaint have had mail put in my box that was not mine. This has been an ongoing problem for the last two years. When is the United States Postal service going to take care and correct the problem. We do not ever know where are mail may end up. This is a blot on the integrity of the US mail service. I sent out in the out box a week ago a letter with a check to my daughter in Saratoga Spring's Ut, and she still has not received it. Correct this problem before I go to a higher source to have it remedied. Donna A. Wilkins
I wasn't home when they tried to deliver a package. So I went online and scheduled redelivery. 2 days later...no package. I went online again and scheduled the redelivery again. 2 days later...still no package. I try to call them to know if the package will be there if I go, or if it's on a truck - nobody picks up. This is absurd.
Worst post office I've ever encountered. Only lived at my apartment 3 months where these guys delivered mail to me and my first 3 packages went missing. Tracking says they were delivered to mail box. 1st package contained a $300 car part that I found on the doorstep of someone on the opposite end of the building. 2nd package was put in a completely wrong mailbox and luckily the people who's mailbox it was in brought it to me and the third package is still missing. Another issue is they never answer their phone at all!!!!
We keep having packages and mail never show up. We keep getting other peoples mail. Tracking numbers say it was delivered but it's not in the mail box or in the package boxes. Can't submit a 'find my mail' online claim because it returns a '400' error. Can't send a email because the email service is down. And can't call because the line is busy. Outstanding work.
The customer service I received here today was ridiculous. I'd compare it to what you get at WalMart. There were only two windows open but a huge line.The employees were pretty slow. When I finally got to the window, I asked to borrow the tape so I could tape my box closed. She handed me the tape dispenser and asked me to get back in line. Just to tape my box closed?!? It was already labeled, just needed a strip of tape. (If I can get the priority shipping box at the post office, why isn't there tape out there with them?) Her tone of voice was very condescending. As I stood in line a second time, I watched the other employee allow other customers to step aside for similar reasons, but they just used the counter next to her window. They didn't get back in line. She would help them as soon as they were ready. The second time I got to the window, there was a man standing right next to me relabeling his box. He wasn't asked to go stand in line again. Mostly I'm annoyed that she was so rude to me about it.
I have been trying to call to make a passport appointment 4 times and the phone is off the hook. How am I supposed to make an appointment if the phone doesn't even ring? If I go in person I can't actually get my passport done because I need an appointment, but I can't make an appointment because your phone doesn't work? Why is there no online system? Going postal over here.
We have a community mail box stand for our neighborhood, which requires a key for packages. In the last two weeks we have had three packages delivered to the wrong drop box for our family alone. The basic mail is delivered correctly, but we find ourselves running around the neighborhood delivering packages that were not delivered correctly. We are in the Thanksgiving Point neighborhood on Augusta. Please have a training discussion with the mail man for this route.
I continue to get mail that isn't mine. I put it back in the box with a note that says they aren't at this address. The carrier picks it up takes it back to the post office and redelivers it the next day. My son moved to another area and put in a forwarding address. The post office in it's intelligence continues to deliver the mail here. Even though I tell them he doesn't live here anymore. Just think of the waste in time and money. A private company would go bankrupt following post office practices. It can't be very difficult to become an employee of the postal service when you consider the wise choices they make on a regular day. Please someone start a better mail system so we can retire the postal service!!!!!!!!!!!!
Well I received notice that my Amazon Package was deliver yesterday. Stop nothing at the mailbox nothing at home....MMMMM this would be the 2nd package to go missing in a 12 month span. Hope you enjoy it!!!!!! POS
You know is is really just absolute crap that the post office phone ALWAYS says it's busy! Sometimes a person NEEDS to get ahold of the past office! It's like they just leave the phone off the hook on purpose so they don't have to answer phone calls. Is bull crap! The past office is paid for by OUR taxes! ! I am so frustrated!
I walked out right after the mail-carrier drove off and retrieved the two pieces of mail in the mailbox. Thinking to myself that my USPS First Class Package hadn't arrived yet I went back in and eventually checked the tracking information. Imagine my surprise when I read the following:"Friday, May 8, 2015 12:43 PM LEHI, UT Delivered, In/At Mailbox"I can assure you that it hasn't arrived. I quickly checked my neighbors mailboxes and then called the office in Lehi. I spoke with a man, gave him the tracking information and he told me "I will check with the mail carrier when he gets back, there is no reason that it shouldn't be there. I'll call back and let you know." So now I am waiting to hear back from them. I am thinking to myself that this is pretty messed up situation that it says "Delivered - In/At Mailbox" and there is no way that it was delivered in at my mailbox. I am really curious to see how this ends up.I will post an update when I receive additional information / resolution.
Our Lehi mail carrier is awesome. We had some packages that were reported as being delivered 4 days ago. Today I decided to hit up the post office about them since they were my sons main gifts. Our mail man drove out to the house after work to look for them and found that he mistakenly put it in the wrong box. THANKS!
The worst post office ever, anytime I get a certified letter they don't try to deliver it. Instead they just put the postcard in my box to come pick it up at the post office. Today I was expecting a new cell phone in the mail, & they put a key in my mail box to get the package from the box specifically for packages that won't fit in regular mail box. There was a key in that box already & it was empty, I had to knock on all of my neighbors doors. Luckily I have honest neighbors, so I did get my new phone from one of my neighbors. No thanks to the Lehi, Utah post office.