Why does nobody ever answer the phone at the El Bel location...???
They must've turned the 'ringer' off...!!!
Have called almost everyday for over a week --- and the phone tree says "I will switch you to the operator" --- but then it rings for a few minutes and eventually hangs up...!!!
BECAUSE NOBODY EVER ANSWERS IT...!!!
Monique desperately needs to undergo training on how to deal with customers. I'm absolutely shocked she's still employed. What's disappointing is knowing I'm paying her salary, and paying for her nice retirement package. She's probably named Employee of the Month at this place.
Very unprofessional post office, if you have any questions or complaints nobody is able to help you or even tries to help you. I went there on Friday because a package I mailed to New York, NY was delivered somewhere in Houston, TX. I was told after about 30 min waiting around that somebody would call me in the next 24 hours, which obviously didn't happen. I'm trying to call the post office now for about 1 hour and nobody answers a phone. I guess I will have to go there again this afternoon.
I'm a very unhappy customer#
These employees (women mostly) are horrible and there are tons of reviews that say the same. They need to be fired! Told Universal City USPS and they said they hear it all the time and people drive all the way to them just to avoid Schertz location.
Schertz TX 78154
Today I had the most horrible experience with post office clerk Monique. I hope she will change her profession. She should not work with people. She was very rude and made me even "shake".
I WILL NEVER COME BACK THERE, I will find another post office with nice people there.
4/3/2017 - Notified management of increased delivery of the wrong mail in my mailbox over the past 90 days, including delivery of my mail to other residents. A bit troubling in that some mail are sensitive including other residents home delivery of their medications and other mail.