Love the service at the Walnut Street location. Yes, if you go at certain times, it is busy. But, in using this location for the last 18 years, even though the people at the front desk have been on their feet all day, each one has always treated me as if what I needed or my problem was of utmost importance. Each one has always gone out of their way to be helpful and friendly while all the time working quickly and efficiently.
The whole system is broken. I have a tracking number and the post office cannot find the mail. I can't call them because the number cuts off. I have made a trip to the post office they were not help. A supervisor as to call me and they did not. The next day I called to speak to a supervisor he went through the same song and dance and said he would call me back in the next 2.5 hours. That was 24 hours ago and still I haven't heard from them and now I cannot call them. My mail is lost, it has a tracking number, that says delivery was attempted and a notice was left. No notice was left and they cannot find the mail. What am I to do now? Even more important what is USPS going to do now?
They also lost my package with a tracking # but I called the 1-800 number for USPS and reported it. They contacted the supervisor and gave me a case # for my complaint. The supervisor called me early morning the next day.....my package showed that afternoon. I would suggest instead of calling them directly you contact the 1-800 number next time. If we all complain and leave a paper trail of the complaints they have to make changes.
• Replied to GARY ODOM
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