I mailed a Posted letter (copy follows) via USPS addressed to you personally at your Cully Post Office.
The carrier has to this day not been informed by you of our appreciation as expressed in this letter of recommendation.
Would you kindly consider telling Jeromy, letting him know that you are aware of his continued good work with our neighbors?
September 7, 2018
Greetings Postmaster Keith McCullough.
I hope that all is well with you and yours.
This letter is to communicate appreciation for our Postal carrier, Jeromy. He many times delivers to us here at The Homestead @ Turtle Creek as a “sub” when “Charlie” takes time off.
Jeromy’s work is commendable, and he is an outstanding representative of your Postal Service.
Should this route become available for Jeromy to assume permanently,
he will certainly have my nomination!
I have chatted with neighbors who also express a high level of satisfaction with his service, however I am unsure whether or not any of them will
make their opinions “official.”
Please share my accolades with him as encouragement for a job well done.
They never answer the phone! It automatically hangs up on you!!!Said they delivered my package in my mailbox but I didn't receive it. Apparently they put it in the wrong box and whoever got it decided to keep it. Post office doesn't care that they messed up and now I'm out of the $ as the shipper shows the post office delivered it to me.
Horrible service from the manager, not surprised to see the other complaints that are posted elsewhere! We came in two separate days to get passport photos for our baby daughter. Keep in mind that we have to bring our baby daughter to process passports, but we also brought our older 3yo daughter because it would be silly to have a sitter for something that should be this easy. The first day I took off early from work and we showed up at 3:55. When the manager realized that we had the wrong forms she handed us new forms and told us that processing passports stops at 4pm. No consideration for our situation, despite us being there before 4.
I was able to file for my expedited visa renewal though, which she took the opportunity to insinuate I was a procrastinator for filing for an expedited visa!
We went in a few days later with our baby and older daughter to try again. I took off work again. We had to wait a bit for someone else to finish their application. No problem, but when we were next for visa that same manager decided to ignore us and help the next customer in line. "The line is too long, please wait!" ... we, a family of four with a baby and 3 year old who at this point is coming unglued wait while I help the next few people in line. good call there! 5 minutes pass, I insist on having someone else help me. Finally we get service from someone else, daughters completely coming unglued in the process. I don't know this manager, but this treatment came across to me as if she had some kind of personal issues that she takes out on some customers.
(I'm not certain if manager is the right word for the post office, but the two other employees said that she was the one in charge when I insisted on having someone else help us.)
Also, this information is relevant for the Post Office on Cully Drive in Kerrville. I'm sure the other branches are fine.