The postman in the near jersey village location sucks. He never collects our outgoing mail. I have the flag raised, he only lowers the flag and inserts the new mail. He has done this many times. I've been on the complicated Fairbanks IVR for over 20 mins trying to speak someone but it is difficult to get through to anyone. Now I am on hold for the next 10 mins. Very frustrating...
Recently received mail saying I owed money for over 100 circulars being put in the mail. No one of this agency has put anything in peoples mailboxes or to be distributed by anyone else. Curious if this is a scam since the first number on the letter was long out of service and the second number lead to someone simply demanding I pay even though they showed no proof or authority. Is someone using your office to send out scams or is this relevant and something that needs to be handled. Repeating though, no one associated with this company has sent, place, delivered anything into peoples private or public mailboxes and if something has happened as such I believe there should be a better process before placing demands on your citizens.
My wife and I went there 7 weeks ago for passports. Got the paperwork filled out, got passport pictures taken and took the oath. This last Friday my wife and I got letters from the US Department of State stating our passports were not issued due to our pictures of us wearing glasses. They charged us for the photos and now we have to go get and pay for new pictures taken somewhere else. This is a US passport application center, you would think they would know what they are doing. I even saw her review the pictures with the postmaster. No wonder people hate the post office!!!!!
worse service, our mail carrier will not deliver packages and will say she delivered them. AND no matter how much you complain to the post master, they won't do anything. She's old. She also leaves the door to the mail open, so its free for everyone. The post office doesn't care.
This place lost my package, and all they had the nerve to tell me was that it was dropped off and there is nothing else they can do about it, Maybe someone will turn it in. The carrier claimed to have taken a picture of the item, but when I asked to see the picture, she said it was in her phone and she had just lost that phone. What a joke for a post office.
Today I was in the post office about 1:15 PM, for a 1:45 appointment for a passport application. As I waited, I observed the three women clerks waiting on customers. They were fantastic--helpful, courteous, efficient. I was pleasantly surprised and pleased--as were the people using the post office's services.
Actually you don't if you read there info section about them they do not get payed from are tax dollars. So don't be son ignerit
• Replied to xcorporate
The service is the worst that I've ever experienced. The employees of this station act like the customer is a bother rather than serve the people that pay their salaries. They even removed the phone number from the face of the building so disatisfied customers wouldn't call in to complain.