I've been calling this post office on a daily basis for 2 solid weeks (not an exaggeration) because I am out of state and have issues with my mail forward. Not once, out of the several dozen times I've called, has someone picked up the phone. I've also sent several emails requesting someone to contact me through the online form. No response there either.
This kind of extremely poor service is the very reason the post office is going to way of the dinosaurs. No one wants to use usps because they run a terrible business.
Called the Georgetown Post Office. No one answers and the line disconnects, over and over again. Called the main 800 number but can't reach a real person, the line disconnects. Do any real people work at the Post Office? If there are any, do they care about their customers? If you need an appointment for passports but no one answers the phone ... sounds like the beginning of a stupid joke, on me.
called800 number , hold for 10 min and no answer! Released hold on mail on Friday the 16th of June, no mail to date 6/19 . The 800 number said the hold mail was not on ...yet, we did not get our mail. I wonder where our mail is!!!!
I mailed a check as payment to someone in Dallas on May 30, 2017, from my Georgetown address, having put the letter with the check enclosed in our community's cluster mailbox, outgoing. Two weeks later the check has never arrived, and it has not been cashed. Thus, apparently, it has been lost in the mail. I had to go to my bank and get the check canceled in case someone finds the check and tries to cash it. When I called the Georgetown Post Office to complain, I got little comment, no help, no concern. This is not the first problem by a long shot that I have had with the Georgetown Post Office. I had a gift (a necklace) stolen out or a package once and have dealt with at least a couple of failures on their part to deliver held mail on the date requested after I returned to town. What in the world is the matter with the Georgetown Post Office? Incompetent? Careless? Dishonest? What?
My son recently graduated from college. While we were out of town celebrating his accomplishment, we requested the USPS office not deliver our mail until we returned. Two things happened upon our return: 1) We found a white box on our front door step in plain view of anyone who passed in front of our house; and 2) my son's college diploma was crushed in the bottom of the box under all of the other mail. The over-sized parcel was clearly marked with "DO NOT BEND" and also showed it came from the university. I called to spoke to an individual at the USPS office who apologized; however, there is something wrong with someone who knowingly destroys mail in this example. Be assured that receiving the replacement diploma will not involve the USPS.
We have lived in our home for 3 weeks now. We have a cluster mailbox and we were told they needed to change the lock on it. We were given keys though. I started a new job - first check has been mailed instead of direct deposited. And guess what - the lock isn't changed and I can't get my damn paycheck. Every time we talk to them they tell us - just a few more days. Huge hassle and I don't understand it.
I had a package that was mailed from Parker TX, to Georgetown- mailed from Parker on 3/29 arrived in Georgetown and delivered to my apt complex on 4/1. the mail carrier never left a note in my mailbox stating the package had arrived and to go to the office to pick it up. I emailed my friend in Parker today only to find out that the package has been sitting in the office since 4/1. thank you post office/ mail carrier-- NOT!!!!
Worst post office I have ever had to deal with in my life. Employees are very rude and not helpful and could care less about your situation. I have not been able to get my mail for a week now because my keep stop working on my mailbox. I was told the problem would get fixed on Friday and here we are Sunday and key still does not work. Why make promises you do not keep. I do not have time to keep giving up my lunches at work to pick up my mail at the post office due to the large lines to get my mail. Please fix my mailbox lock!!!!!!! I have called the post office multiple times and no one ever answers the phone.
The carrier service in Parkview Estates until recently has been okay but now it is bad. I have recently received misdelivered mail in my box. I passed the mail on to the correct addressee who said one of the pieces was a check she had been waiting for. She told me that she had also received mail incorrectly and had passed it on to correct addressee. I do not know who the new mail carrier is, but the carrier certainly is not good with delivery detail. I order online a lot and now concerned my orders will go to someone else. Most people are honest and will make sure the correct addressee will get the package, but some are not.
Went to post office Georgetown TX to buy stamps, 2:30 PM line to door, one man behind counter and a lady waited on a couple of customers, then she went to back, another line at pick up counter of five or six people. after 10 min and moving up two spaces I gave up and left, had to get back to work. There is no reason for this kind of service anywhere, Government run or not.
I have called the post office / passport office all day 78628 zip
number 512 863 0072 and 512 868 9925 / no one answer these lines. postal inspector doesn't even answer the line. rings till it disconnects. they did this office over and still no one answers the lines. what the heck.
Multiple times a month, on a regular basis, the mailman does not pick up mail we've left in our mail box...with the flag up. If he/she doesn't have mail to drop off, I guess he/she doesn't see the need to pick up our out-going mail. Today, it happened 2 days in a row. There is absolutely no need for this.
I have been extremely disappointed the way this post office has been handling our new neighborhood. They were given the map to streets weeks ago and even told us they have put the locks on the boxes and that our keys should be ready the next day. Its been over a week now and we are still without mail and the branch is clueless as what to do.
I have tried calling several times throughout the day to find out why we are not getting our mail.. Always, always a busy signal.. Sol now we have to make a trip a second time to find out what is happening to our mail.. Doesn't anyone every read these reviews and do something about this post office. Its awful
As far as contacting this post office by phone, I will agree with the previous reviews - impossible!! No other business could get away with doing this except a government entity..... And this same entity thinks they can take over health care and make it better and more efficient.... Incredible!!
The Georgetown post office is the worst post office I have ever had the misfortune to deal with. Their carrier/delivery staff either can't read an address or are so careless and incompetent that the mail in rarely delivered to the incorrect cluster box. Packages are not delivered timely and Mail is always lost. Postal admin staff don't answer the phone when a person tries to call in. The widow staff are offentimes rude when asked questions and the environment often feels hostile. It may be time to clean house starting with the postmaster in charge of the post office. It would eliminate dead weight and may correct many of the issues that are extremely apparent here in Georgetown. It will also result in happy customers who won't feel that the taxes they pay in to assist pay federal employee wages or amounts paid to contracted postal staff Isn't a total WASTE of their funds.
By mistake, an order of mine was sent to the wrong address in Georgetown. I caught the mistake right away and called the Georgetown Post Office. The woman I spoke with said it was probably out on delivery, and she would tell the carrier and get the right address put on it. That was July 28. I am still waiting for my package and the PO phone number is always busy, or no one answers.
It seems that answering the phone is not on anyone's job description at the Georgetown post office . I recently moved to the other side of Georgetown and my postal service is so shoddy. Multiple letters with my CORRECT address were returned to sender. My letters from San Antonio have taken 3 weeks to arrive instead of the usual 2 days. I am getting other people's mail in my box and I am given the wrong key to open the parcel box and haven't been able to get my time- sensitive package for 5 days.
Heads have got to roll. If the current employees at the Georgetown Post Office don't want to do their job there are many others who can replace them. This is a completely unacceptable level of , I can't even say service, but NON-service.
Let the USPS hear your complaints, go to this website to submit a complaint. Maybe if we all speak up to the proper management something will finally be done about improving our Georgetown Post Office.
• Replied to KP
Don't know why they list a phone number. They never answer it.
The absolute WORST Post office in the U.S.. They cannot get their crap together for nothing. Delivering business mail to another business and taking 3 hours to track it down and get it back. Calling all the phone numbers on the system are useless. I know of enough employees that would love to be getting paid what they are and actually caring about their jobs. This location is horrible! Close it and save the taxpayers some money.
TXThe service Georgetown,tx should replace whoever they have hired to do a job that obviously either is too hard for them or they just don't care. Starting with the main office on Scenic Dr - Answer the PHONE - taxpayers pay your wages - My package has been stuck in the parcel bin because the carrier didn't bother to put a key in my mailbox to open it Ugh - The cluster mailboxes need to be done away with because the carriers or should I say "some" carriers can take advantage of folks - Last year I maile a card with some cash to my son and put in outgoing mail - never got it nor the cash - I had a package last year that also said "delivered" - was delivered to wrong address - Yes, people make mistakes but this bunch seem to keep doing it - ad at customers expense - What really upsets me is this package was a christmas package and was already late in getting here ONLY to still be late due to the carrier - PUT THE KEY IN THE MAILBOX SO WE CAN ACTUALLY GET OUR ORDER PLEASE
I had a wonderful conversation with Edward at the post office, after 7pm and he was still working to find packages for customers. My package is missing because it was sent with an incorrect address. Not Edward's fault but he was patient, apologetic and provided as much information as he could. Thank you, Edward!
I filed a formal complain about the phone being busy or ringing for hours. I suggest others do so as well if they run into this problem. I just dialed the I-800 number above and filed a complaint claim. They are supposed to be answering the phone at all times at every Postal Office. He was astounded that this was not the case and even gave me a number to escalate the claim if the practice does not change. It is a local agent that can investigate in the Rio Grande area but you have to have a claim number first. The number there is 210-368-8498. If anyone has a claim that was not processed to satisfaction they can contact this agent for further investigation. The 40+ postal veteran that handled my claim was very helpful and after listening to several other problems I've had said that it may take a visit by an agent to find and fix the problems in our local office. We should all be proactive in fixing our local post office. We can have better.
Constant busy signal. Will file a complaint. Repeatedly do not pick up outgoing mail, even when dropping off incoming mail. That is certainly perplexing. With packages, I have been told that they will "swing by" and pick them up on their way back so as not to have to carry but often they do not. Very frustrating. I have rotating carriers and they blame it on each other. We PAY for this service. We should receive it.
I've been trying to call all morning and just get a busy signal. Really a busy signal? This is the most mismanaged operation I have ever seen. They need to fire everyone at this location and start over. They have lost yet another package and promised me it would be delivered yesterday by end of day and it wasn't. It's not that tough people.
They will NEVER answer their phones in Georgetown, TX. I always have to call the main 1-800 number and file a complaint against them. Then, and it seems only then, will they submit the problem to the Regional Office in San Antonio, TX and then someone there does forward the complaints and I actually got a response from them and the mail carrier. All our mail was being delivered to the wrong addresses up and down our street, even my new credit cards, etc. If I were you I would look up the 1-800 number under United States Government Postal Listing..... and be firm and tell them you want to file a claim!!!
I ordered a package with ups delivery. They gave it to the local post office to deliver to me in Sun City. Local post office says it has been delivered when in fact it has not. This has also happened to my neighbor. I would like to have some help, but can't get anyone to answer the phone.
No one answers the phone. I think they do that so they don't have to answer questions....like someone stole $ from my daughters card last week. I put her card in the mailbox outside (it was after hours) and when she received it the bottom had been opened and carefully sealed back up. The card arrived minus the cash! Has anyone else had things taken out of their mail?
I put my sons bday card outgoing in a cluster mailbox in a residential outgoing and it never arrived - I also have problems with phone being answered / very frustrating and they pay big bucks to these people - it seems customer service is not taught or demanded by supervisors / they used to be the best years ago - same thing with most places now - employees seem to want a paycheck but not do the job - ugh
We just now watched our letter carrier stop in front of our house for few minutes, then she left a "sorry we missed you" slip. It would have taken her less time to bring the package to the door. Not too impressed.
Why do you change a postal delivery person without having a replacement. I live in Sun City and the delivery is horrible, no mail, mail to the wrong address, receiving someone else's mail. We are told a permanent route delivery person could be months away so now we have temps which cannot keep up. Post master please fix the problem.
Everyone's comments are spot on. I went to the Georgetown post office today with all documents and children to apply for passports. I had tried to call (mutiple times)for info, but phone was never answered. When I get there, I'm told I need an appointment, but when I said I had called, they told me the phone is in the back so they can't answer it. (I was on several websites beforehand, but none mentioned appointment until I found this one) Next appointment was 2 weeks out. Will try Marble Falls where you don't need an appointment. If that fails will use private service. It's time to stop giving billions of our tax dollars to this inept broken postal service and let them go under. The free market will prevail!!!
There are post offices in ROUND ROCK that do passports never had a problem using them
• Replied to What the ?
I have tried calling the post office for 3 days in a row now, and there is ZERO answer. I even tried calling the 1-800 number and still NO ANSWER. Why is it that every government ran organization can't seem to get their sh*t together. Package was suppose to be delivered on 7/3/13, still waiting.....
I have to echo all the preceding comments, and add a few. The employees at this branch could absolutely care less about their customers' needs. Nobody answers the phone, ever. Need to put a vacation hold on your account? Don't use the website, this branch is so totally inept that they cannot process customer requests unless you directly submit them at the counter. Today I sat in my front office overlooking the driveway since 7:00 a.m. I saw the mailperson drive up to my box this afternoon, put in the mail, and drive off. When I retrieved the mail, there was a "sorry we missed you" notice for a parcel delivery there! NO attempt to even bother coming to the door to deliver, apparently making that kind of effort is 'above and beyond' their job requirements! Someone (likely many people) needs to get canned and taken off our (the taxpayers') payroll at this branch!!
Unfortunately, I am in agreement with the other responses. This Post Office is terrible. Since we have moved to our new home here in Georgetown, we have not received a single package without making a huge stink and filing complaints. Every package had been scanned in as delivered, but lo and behold- they still had it! So much for paying rush shipping on anything, they don't seem to understand the concept of mail delivery in the first place, forget about being on time with it! Our neighbors are also new and we are constantly having to swap mail. It's pathetic. Get your act together!
No one answers the phone at this place. Just want to check on a birthday package I sent my son. WOW do any of the managers read this stuff? Looking at other comments below, this office sounds terrible and clearly no one seems cares. I used to feel sorry that the Post Office was being put out of biz, not anymore.
I also tried to call the passport number that is listed on the US Passport website. After 5 attempts and no answer, I called the main number. The person said that the line is not working. According to these post, it has been broke for a might long time. It is shameful. So after waiting for 5 minutes on hold for the person to return with available appointment times, I hung up and called back. Now why did I do that....the phone just rings busy now. I honestly think they left the phone off-hook on purpose.
I've been hassled every time I try to send a package. One time, the woman refused to take my package because I put a card inside. Another time, a different woman refused because I had used Scotch tape to secure my gift box. ??? I just end up using to automated machine and sending it myself whenever possible. Today I called to make a request that the mail carrier stop delivering the wrong mail to our box. I have sent back and re-received the same two letters, three times now. My call just rang and rang until dropped on all four of my attempts to call through. Is this what our tax dollars are paying for?
Try mailbox drop on Williams dr. I don't even mess with the main post office at all. The drop place is x to Parco.
• Replied to wanting to see change
Extremely Irritated Customer
I am so frustrated. I have been trying to get in touch with the post office for days to make an appointment to get a passport and nobody will freaking answer the phone. They only do passports by an appointment but how in the world are you supposed to make an appointment if they won't answer the phone?
Why don't they answer their phone? They can use for out going but not incoming? My Post Office up in Virginia screwed up and put the wrong zip code on a time sensitive package going to Georgetown. It's stuck in HYE, TX and they don't answer their phone either. Nice job and they b**** about losing money each year. Too bad they don't go back to the old days and have some respect for their people and have a little pride in their job.
This is the worst post office in existence. They seem to always be delivering my neighborhood's mail to the wrong address (3 instances the day of this posting). When you call, no one answers. This post office is the poster child for why the USPS is going bankrupt. Absolutely horrible.
I also get other peoples mail. It's only when our regular lady is off work.
• Replied to Frustrated Pissed Customer
I'm always pissed at how this post office works. It's been 3 times they don't pick up my outgoing mail even though I'm careful enough to leave a note on my mailbox saying there's outgoing mail inside. My outgoing mail just sat in my mailbox for 2 days. And I already talked to the mailman who delivers in my area about this and he says he always picks up outgoing mail. Then I don't know why he doesn't pick mine up. Moreover, my package was on the way for delivery to me yesterday. At least that's what it says on the usps tracking page. But it's been 2 days and I never see my package. When I tried calling them, the phone kept ringing until it hung up by itself. And when I tried calling again a few times later, it just didn't connect anymore. Now I see why many people hate this post office.
These people at Georgetown USPS are absolute morons, completely incompetent. Every supervisor I have spoken to tells me a different story. DO NOT USE GEORGETOWN USPS. Get a P.O. Box in Weir! It's worth the drive.