We continue to have problems getting someone else's mail. This happens mostly on Saturdays. I am not sure if this is a part time worker? But even so, they should surely know their numbers! Our house number is on top of the mailbox. When this happens, it makes me wonder where my mail ended up that day!!
What a pleasant and welcome surprise to receive courteous, warm ,and competent service from the post office.
Recently I mailed a package to an Antioch, Tn address, but placed the tracking label from another package on the package going to Antioch, Tn. Upon discovering my error, I contacted the post office to make a correction. My initial contact was with a postal employee in Maryland who was very polite, focused and helpful. She contacted the Antioch office for assistance and they were great! The manager who called to assist me was very professional. He was a real problem solver and went out of his way to assist me. He ran all of his system checks to identify the problem and to determine how best to resolve the issue. Needless to say the problem was resolve quickly. I was so pleased with this managers performance I asked him to speak with his manager, The Postmaster, who was not available at that time, I was able to reach the Postmaster the following day. She too was a very professional and a delight person to talk to about my issue. In both instances, it was very apparent to me that this team was focused on customer service and for their commitment to customer service, i am grateful.
Kudos to the dedicated postal employees at the Antioch,Tn post office! I only wish that I could get that same level of dedication and professionalism from all of the service organizations that I encounter.
A Satisfied Customer.
They have the laziest postal worker ever never deliver packages on time. Refuse to take ownership when they have not done their part. I lost numerous package with them and because they are union worker they could care less. They are slow and the lines are always long even in the morning