Had a vendor ship 2 gift packages via Fedex to a resident in Aiken, SC. FedEx outsourced to USPS, this caused the package to be undeliverable because the physical address is different than the mail received address. When I called and spoke to the Aiken Postmaster I was beyond shocked as to how rude and unprofessional she was. Basically she talked over me, said I had the wrong address on the package and said the package would be returned to sender or USPS would destroy it. Her bad attitude and arrogance infuriated me so I asked for her full name and to spell it out. Without warning or notice, she laid the phone down and proceeded to have conversation with a coworker discussing Christmas turkey and duck and laughing it up. All the while I have been dismissed and I assume she thought I would hang up but I didn’t. After 22 minutes she hung up which I promptly called back on the same phone number and she would not answer. I called back from my work cell phone and she picked up but didn’t say anything, laid it down AGAIN but this time for only 3 mins then hung up. I called back again on the work cell number and she picked up and immediately hung up. Seriously? Is this woman really the best we have as representation for the Aiken post office? I am going to the top with this one, she has to go!
I have visited this post office multiple times in the last two weeks attempting to retrieve my mail. Before I moved to Aiken, I had contacted the post office to have my mail held. It was done so.... briefly. Upon my first visit I had told the clerk that I had my mail held and would like to pick up. I promptly told the elderly clerk my last name, gave her my address and waited. She came back telling me there was no mail for me and that my address wasn't listed. Confused, I mentioned my address was new portion of a subdivision and asked to please check again. She did so, but still came back with nothing. I also mentioned that there had been confusion with some of the new homes; myself along with several of my neighbors did not receive our keys to the mail hutch and were told to pick them up there. The lady replied they did not have them and to get keys I would have to purchase a new lock for $40. I told my neighbor and he went to the post office the next day and not only received his key but also his mail. I returned the following day and a gentleman quickly retrieved my held mail and told me he would send a gentleman out this week to change all the locks and hand out keys. After finding out the locks had been changed and my neighbors had received their new keys to the mail hutch I went back to the post office to retrieve my keys and the mail from the past week. The supervisor claimed the keys had not been handed out yet, and If I had mail it hand been put in the hutch- even though I had my mail held. It has now been two weeks since I first went to the post office. I still have no keys to the mail hutch, my mail has not been held at the post office, like asked, and I have constantly been mistreated/ misled by multiple employees. Safe to say, the worst service I have ever been given by any post office I've ever been to.
Made it to the front of the line by 3:25. I was told that I should have had an appointment. I pleaded "Please, this is the second time that I have left early trying to get this taken care of. I picked up the application in person and they didn't tell me that I needed an appointment. It only takes 5 minutes, please?" To which the "head clerk" responded, crassly "No, it takes 15 minutes and you don't have an appointment and I don't think I'll have time." (?!?) She went on... "I have a customer on the phone and I don't know how long that is going to take. If it takes more than 15 minutes, I can't do it today. Will you wait that long?" I said I would. A moment later another postal worker took me back, took my child's picture, I signed and paid and it took no longer than 4 minutes. Seriously. When did compassion go out of style? I really want to let the "head clerk" know that whatever is bothering her, she is spreading malcontent in her wake. Don't be so mean, please :)