This post office lacks modern business sense. They list phone numbers but never answer the phone. On that all too rare of occassions when they pick up the phone they can't help you, at all. Should they offer to take a message, don't bother they never follow up, ever. You must complain to USPS main offices in Washington DC. I am not kidding. I went for 2 years without an address, old summer cottage never given an address over 50 years time. The office of Post Master General takes complaints seriously.
Service here is terrible! No one ever answers the phones. I’ve been waiting for someone to call about a stolen package, when I went there they said someone will call that there’s nothing they can do I’d need to talk to the lady.. TERRIBLE Place!
Lost my mailman (Ashley Area) that I have had for a while now due to restructure I am now receiving the wrong mail my last mailman used to come around 2:30 this new person does not come till around 6 it's very inconvenient when you're waiting on a paycheck to come in the mail and you cannot make it to the bank in time. I signed up for the mail notification online it said I received my email yesterday mailman never came at all and I also have the same complaints as everyone else I have called several different numbers and no one even answers the phone at the post office this is very unprofessional by people that supposed to take pride in their work
I too am from the Ashley area and also have issues receiving my mail. I do, however, receive other people's mail which includes their certified mail notice post cards which at times are "Final Notices!". Let me as you this... How is a postal customer supposed to pick up their certified mail if you continue to deliver their notice to the wrong address??? Your mail delivery people either do not know how to read or they do not know the difference between "North and South" and "East and West!" I placed a VERY LARGE Sign on my mailbox over a year ago that states WHAT our address is, WHO the people are living at this address, along with Everything else a mail delivery person would need to know -- STILL We don't always receive our mail and STILL We do receive other people's mail. I actually clipped a miss-delivered piece of mail to our mailbox directly in front of the opening and the mailman never took it to re-deliver. I taped the same piece of mail on an 8.5 X 11 piece of paper with a large note on it and it still took the mail carrier "2" additional days to take that piece of mail back... In addition, I agree with many other people out here... What is the sense of having a phone at the Wilkes-Barre PA USPS if "No One Answer It!" -- Something Drastic Needs to Take Place at the Wilkes-Barre PA post office to straighten things out there -- Perhaps Clean House!
• Replied to Joseph Rybitski
JSB Mountain top
Just received notice that my package can't be delivered because of incorrect address. I have lived at this address for 30 years and NEVER EVER had a problem before. I have dealt with the merchant from which the package was coming from for 40 years and they have the correct address. However, we do have a new mail person who in the last 6 weeks has miss delivered mail to us on several occasions. A cylinder with a poster was smashed in on one end. An
envelope with extra postage was ripped on one side. He barely slows down to put the mail in the mailbox.I just tried to call(3:45 PM) the Mountain Top post office, it rang and rang but no answer. I called
Wilkes Barre post office and received a message that the mail box of the person I should talk to was full and couldn't accept any more messages. What in the world is going on?????? Seems like too much mail and not enough workers.
This review is regarding the Wilkes-Barre post office.
I sell online vinyl records via a selling website similar to ebay. I use Media Mail shipping and have been doing this for a few months now. I am super disappointed in the service as I am starting to receive (some) of my packages back for R.T.S; I use recycled priority boxes and make sure to block out "Priority" all over the box. I have now had almost $200 of inventory returned back to me and angry customers that are expecting their purchase.
This post office is a joke, they don't answer their phone, the 2 orders I have received back now were written ALL over, ALL over the shipping label, all over the box, etc...one of which they felt the need to correct the mailing date from 05/22/17 to 05/24/17 when I am 100% sure it was placed with USPS on Monday the 22nd of May. I keep track of all of my shipments on paper and when I drop them off especially. So because you don't do your job on time or properly, it makes MY business look bad. I ordered boxes from you; also sent me the wrong boxes. Luckily I was able to re purpose them for other things but honestly; this post office is a joke.
The first package I received back was over a $100 order of about 6-7 albums, I dropped it in the mail and received it back to my address over 7 days later. I live a few blocks from this post office; if it were "wrong" then why did it take over a week to get it back to my address????
I don't know how some of you still have jobs, and I don't know how you could be a federal postal service with time frames and barely sub par professionalism like this. Let's get something straight, I AM A PAYING CUSTOMER.
I received a package via Amazon the other day too, I didn't even need to open the box to get it out the box was torn, crushed, and opened. What the hell!!?!?!?!? HANDLE IT!
This is not a review. It's just that I haven't received mail for about three days now, since the snowstorm March 14, 2017. Any chance of getting it to me before the upcoming snowstorm for today March 17, 2017? I do have bills to pay which do come in the mail. THANKS
I have lived at the same address for 3 yrs ...as of last week i have not got mail...just recently i order a phone came with delivery confrimation...just 3-2-2017 its telling me it was undeliverable as this has been tried at 20.28 an and 4.44 pm so i call and get a redilver confrimation and was informed it will be delivered 3-3-2017 ...so today i call the wilkes barre post office go threw the automated system and bam hung up ...is this any way to conduct business ... I think your paid well do your dam job right....my name is on my mail box and my home has 3 big numbers in front. Also living in wilkes barre city on a residental street. Is not hard to find my home has been getting mail here for 80 yrs ...come on ...i want to say this i bow get my mail from moheghan sun casino now at the casino ...what a joke
Have serious problems with the (US Post Office in Wilkes Barre Pa)
Not sure whether or not its the Post Office Union, Postmaster, Union or the building I live in. I await very important government mail and have been involved in some kind of illegal activity committed against me, My name is Wayne Gribble. I've lived in a Building called wilkes barre housing authority and have to say it is the worst place I've ever lived in! The manage ment are involved in all kind of scams including but not limited to falsifying paperwork for the PA rent rebate program. The building stinks like cat odor and just nothing but problems. Now I have just gone to my mailbox and found that there was a notice from the mail carrier in my box that says my apt is vacant. I have lived here for 9 and sum years. I can write a book on what they have done to me in here. If it were up to me and many others the building should be demolished Please help do something. Wayne Gribble 215 High St. or Blvd. Apartment 900 wilkes barre pa 18702