Still waiting on a package that was out for delivery on June 12th 2017. Today is June 14th 2017 still NO DELIVERY! The package is CRITICAL. Having complained numerous times about the carrier not delivering mail, WHY WON'T THE FRANKLIN OFFICE MANAGEMENT ADDRESS THE ISSUE?????????
I have had to call several times complaining about drivers breaking and damaging packages. Leaving my deliveries hanging out of the mail box to become soaked. Throwing boxes at my front door. Leaving boxes out in the rain. Driving like maniacs through our subdivision. Just all around disrespectful. The lady we used to have for years was amazing and has apparently left or moved. When I call they tell me they will look into it and file a complaint of a damaged package online. I have had to do that about 7 times in the year of 2016. That also happens to be the first 7 complaints I have ever filed in about 20 years. They legitimately do not value their jobs or the property of others.
Stayed home today awaiting my package. When they delivered my letters late, I saw no package. Called, the lady said she recalled seeing a large package on the truck, maybe the carrier was making 2 trips. No. Just not performing the service they were hired to perform. People track packages nowadays. I know when you're not doing your job.
Your Staff was so helpful with my need of information today. I wanted to be sure it was noted. Billy Jo, went beyond required duty, with her understanding of my question and subsequent answers needed to make the move to Franklin.